NONTOBEKO ANTONETH KHUMALO
Durban
Summary
Dynamic professional with a proven track record at BIDVEST PRESTIGE, excelling in customer service and sales support. Demonstrated leadership and strategic planning skills, enhancing team performance and client satisfaction. Adept at resolving conflicts and maintaining high standards, while leveraging technical expertise to drive efficiency and effectiveness in operations.
I am currently under the Internship Program with the prestigious Bidvest Prestige. Under the guidance of Uraisha Haswell, General Manager (Sales Department), I have had the opportunity to develop my skills and expertise in the Cleaning Services Industry. Their mentorship and leadership played a significant role in my personal and professional growth. As she provided invaluable coaching, training, and support, she invested her time in developing and building confidence and an everlasting impact on my career.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales Assistant
BIDVEST PRESTIGE
Durban
01.2024 - Current
- Resolved customer complaints in a timely manner.
- Participating in sales promotion events and campaigns.
- Working effectively as part of a team to achieve sales and customer service goals.
- Responsible for capturing claims and accurately.
- Provide telephonic and email support to all clients.
- Make travel arrangements for personnel.
- Prepare mail, bills, invoices, checks, and contracts.
- Cleaned shelves, counters and tables to maintain organized store.
- Chemicals and stationery order.
- Provide assistance and support in administrative tasks.
- Typing of large quotes and tenders.
- Retrieving and researching relevant information.
- Maintaining a positive and professional attitude in a fast-paced sales environment.
- Staying up-to-date with product knowledge, promotions, and company policies.
- Participating in training and development programs to improve sales and customer service skills.
Cleaning Crew Supervisor
DEPARTMENT OF HEALTH
Durban
01.2018 - 12.2019
- Resolved conflicts between team members in an effective manner while promoting a positive work environment.
- Performed regular maintenance checks on all cleaning equipment used by staff members.
- Create work schedules, assign tasks, and ensure adequate staffing levels to meet cleaning demands.
- Provide on-the-job training, guidance, and support to new and existing staff members.
- Supervise, motivate, and direct the cleaning crew to ensure efficient and effective cleaning services.
- Ensure that all areas are cleaned to the required standards, including floors, surfaces, restrooms, and other facilities.
- Conduct regular inspections to monitor cleaning quality, identify areas for improvement, and implement corrective actions.
- Ensure that all staff members follow safety protocols, including proper use of cleaning chemicals, equipment, and personal protective equipment.
- Comply with relevant laws, regulations, and company policies related to cleaning, safety, and environmental sustainability.
- Maintain accurate records of cleaning schedules, staff hours, and supply usage.
- Liaise with clients, management, and other stakeholders to ensure effective communication and resolution of issues.
Education
Certificate - COMPANY BASIC TRAINING COMMUNICATIONS
BIDVEST PRESTIGE
DURBAN SOUTH AFRICA01-2024
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Management Science
ELANGENI TVET COLLEGE
DURBAN SOUTH AFRICA09-2019
Certificate - BASIC COMPUTER TRAINING PROGRAM
NDWEDWE LOCAL MUNICIPALITY
DURBAN NDWEDWE04-2016
High School Diploma -
DALEVIEW SECONDARY SCHOOL
DURBAN SOUTH AFRICA12-2010
Skills
- Technical skills
- Accountability
- Communication skills
- Strategic planning
- Critical thinking
- Team building
- Transparency
- Industry expertise
- Leadership skills
- Visionary
Affiliations
- Sporty person
- Enjoys reading
- Voluntary work in some orphanage shelters
Accomplishments
- Recognition as one of the best interns (minutes writing, telephonic skills, doing research, attentive to detail)
Certification
- Driver's License: C1 (Code 10)
Languages
English
First Language
URAISHA HASWELL
- General Sales Manager
- 0312639400
GCWALISILE MNCWABE
- Systems Supervisor
- 03115190455
Timeline
Sales Assistant
BIDVEST PRESTIGE
01.2024 - Current
Cleaning Crew Supervisor
DEPARTMENT OF HEALTH
01.2018 - 12.2019
Certificate - COMPANY BASIC TRAINING COMMUNICATIONS
BIDVEST PRESTIGE
NATIONAL DIPLOMA IN PUBLIC MANAGEMENT - Management Science
ELANGENI TVET COLLEGE
Certificate - BASIC COMPUTER TRAINING PROGRAM
NDWEDWE LOCAL MUNICIPALITY
High School Diploma -
DALEVIEW SECONDARY SCHOOL
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