Hi, I’m
NONTOBEKO MHLOPHE
MID IILOVO
Summary
Results-driven team leader with 5 years of expertise in DOP. Trains and mentors team members to enhance performance while promoting a culture of safety and compliance. Effectively manages projects and client relationships, ensuring quality outcomes and addressing concerns with proactive solutions. Committed to continuous development and exceeding service expectations.
Overview
2
Languages
1
Certification
4
years of professional experience
Work History
MS THABISILEMID IIOVO, SOUTH AFRICA
MKHAMBATHINI MUNICIPALITY EPWP
07.2025 - 06.2026
Job overview
- Managed complaints with calm, clear communication and problem-solving.
- Maintained clean, safe working environments to eliminate accident risks.
- Developed excellent working knowledge of industry trends and improvements in processes.
- Promoted safe working environment by implementing regulatory standards, policies and guidelines.
- Developed team communications and information for meetings.
- Demonstrated consistent hard work and dedication to achieve results and improve operations.
- Trained and mentored employees to maximise team performance.
- Actively listened to customers to fully understand requests and address concerns.
- Built and maintained courteous and effective working relationships.
- Resolved customer queries and problems using effective communication and providing step-by-step solutions.
- Identified issues, analysed information and provided solutions to problems.
MR D NGIDIMID IIOVO, SOUTH AFRICA
Retail Store Assistant
01.2025 - 03.2025
Job overview
- Helped customers locate items they needed.
- Managed stock levels on the shop floor, replenishing items to maintain availability.
- Kept shelves neat, clean and organised through visual merchandising.
- Maintained a tidy and safe shopping environment, adhering to health and safety regulations.
- Replenished items and organised displays to keep stock looking professional.
- Maintained a tidy and safe shopping environment, following health and safety guidelines.
- Implemented promotional campaigns, setting up displays and signage to attract customers.
- Handled returns and exchanges with professionalism, resolving customer issues promptly.
- Undertook regular inventory checks, identifying discrepancies and updating stock records accordingly.
- Operated register to process payments via cheque, cash and cards.
- Processed cash and card payments during busy shopping periods to minimise customer waiting times.
- Processed cash and card payments, helping to minimise customer waiting times during busy shopping periods.
- Maintained, clean, presentable and stunning product displays by conducting routine visual merchandising tasks and deep cleans.
- Conducted inventory checks, recording discrepancies and adjusting stock levels accordingly.
- Collaborated with team members to achieve sales targets and improve store performance.
MR BUTHELEZIMID IIOVO, SOUTH AFRICA
DEPARTMENT OF TRANSPORT WORK AS ROAD WORKER
03.2022 - 03.2024
Job overview
- Installed road signs and signals to alert and guide drivers in navigating through construction zones.
- Coordinated with team members to ensure timely completion of roadworks projects.
- Maintained safety protocols on construction sites, minimizing risks to personnel and the public.
- Participated in winter road maintenance, including salting and ploughing to ensure public safety.
- Distributed grit and salt in snowy weather to prevent forming ice and frost, avoiding accidents.
- Applied cold patching materials to potholes and cracks, prolonging road lifespan.
- Dug trenches for pipes and structural footings.
- Used picks, shovels and machinery to move loose, granular materials from one area to another.
- Prepared pavement foundations and subgrades to specification.
- Cleared work areas of obstruction and waste to reduce site risks.
- Removed debris and cleared drainage systems to prevent water accumulation on roads.
- Assessed drainage channels to identify and repair blockages.
- Cleaned drainage systems, bridges and tunnels to preserve appearance and get rid of foul odours.
- Eliminated obstructions impacting work progress or worker safety.
- Examined machinery and equipment to determine functionality and performance, managing wear and tear.
- Maintained excellent physical fitness to safely complete manual labour tasks.
- Assessed site and surroundings to verify hazards, reporting to security to apply protective measures.
- Wore required safety clothing and equipment for site compliance.
- Followed instructions effectively to achieve daily site activity targets.
- Instructed new staff in road construction techniques and safety procedures, improving team competency.
- Formulated and submitted reports , highlighting construction work orders, completed tasks and progress.
Education
MNTONJANE SECONDARY SCHOOLMID IILOVO
MATRIC from GRADE 12
IGQHABHOLETHU LEARNING CENTERGULUBE SCHOOL
from LEVEL 4 OF SKILLS
UNISAPMB
from HIGHER CERTIFICATE AT RETAIL
Skills
- Safety compliance
- Health and safety compliance
- Road maintenance
- Construction reporting
- Report writing
- Data analysis
- Problem solving
- Complaint resolution
- Customer service
- Customer focused
- Deadline management
- Inventory management
- Administrative support
- Project collaboration
- Team leadership and motivation
- Team building
- Employee training
- Effective communication
- Communication skills
- Public speaking
- Analytical and critical thinking
- Researching
Languages
ISIZULU HOME LANGUAGE
First Language
English
Intermediate
B1
Certification
DEPARTMENT OF TRANSPORT CERTIFICATE
SECURITY CERTIFICATE
MATRIC CERTIFICATE
Interests
- SPORT-NETBALL AND BASKETBALL
- READING BOOKS
- ONLINE COURSE
- RESEACH
- MUSIC
- COOKING
INTEREST
PROFESSIONAL GROWTH
PEOPLE AND SOCIETY
KNOWLEDGE AND LEARNING
CREATIVE
References
- MS S MKHIZE [COUSIN] CONTACT NO 0818793473.
- MR BUTHELEZI [SUPERVISOR] CONTACT NO 0764307751
- MS P MHLOPHE [MOTHER] CONTACT NO 0636126603
Timeline
MKHAMBATHINI MUNICIPALITY EPWP
MS THABISILE
07.2025 - 06.2026
Retail Store Assistant
MR D NGIDI
01.2025 - 03.2025
DEPARTMENT OF TRANSPORT WORK AS ROAD WORKER
MR BUTHELEZI
03.2022 - 03.2024
MNTONJANE SECONDARY SCHOOL
MATRIC from GRADE 12
IGQHABHOLETHU LEARNING CENTER
from LEVEL 4 OF SKILLS
UNISA
from HIGHER CERTIFICATE AT RETAIL