Nontobeko Hleli
Johannesburg
Summary
HR Administrator with 4 years of experience supporting HR operations, employee onboarding, employee relations, benefits administration, HR systems, and compliance. Experienced in partnering with managers and employees to implement HR policies, maintain employee records, coordinate HR processes, and support organisational objectives. Strong administrative, reporting, stakeholder management, and problem-solving skills with a commitment to delivering efficient people-focused HR services
Overview
1
1
Certification
15
15
years of professional experience
Work History
HR Administrator
O'Keeffe & Swartz
Johannesburg
08.2022 - Current
- Updated HR database with new employee information, changes in benefits, and other details.
- Prepared new hire letters, employee contracts, and corporate policies.
- Completed human resource operational requirements by scheduling and assigning employees.
- Handled on-boarding process for newly hired employees, which included distribution of all paperwork.
- Managed benefits enrollment by answering questions and aiding employees with login details.
- Addressed employee conflicts with appropriate urgency, following all corporate procedures.
- Monitored safety and health practices to protect employees from hazards and promote healthy work habits.
- Answered employee inquiries regarding health benefits and medical Aid applications.
- Onboard new Employees on VIP, capture warning & hearings for all employees.
Administrative Assistant
Amaya Industries CC
Johannesburg
02.2022 - 05.2022
- Complete and submit contractor's packs for technicians at all relevant mining customers.
- Book site & service visits for the technician as and when required.
- Formulating and sending of quotations to customers.
- Reminding customers about overdue products services and sending of service quotations.
- Handling of all admin related duties for the technical & sales department as provided to you.
- Managing calendar for technicians.
- Assisting technicians with all admin related tasks.
- Following up on quotations and outstanding payments.
- Updating of calls assigned to you in CRM fault management system.
- Renewing of vehicle licenses.
- Arranging refreshments and snacks for meetings and social events.
- Liaising with technical team to check on customer queries.
- Compiling customer technical feedback reports on all repairs or service visits done by technicians.
- Liaising between technicians and customers.
- General office admin.
- Answering the phone.
IT Administrator
O'Keeffe & Swartz
Johannesburg
02.2020 - 08.2020
- Managing laptop queries for users working remotely.
- Rolling out new teams to accommodate everyone to be able to work remotely.
- Compiling a report of all users that got laptops.
- Managing the report as users resigned or got assigned new laptops.
- Deploying desktops to users to assist with queries that we can't resolve remotely.
IT Helpdesk
O'Keeffe & Swartz
Johannesburg
11.2015 - 02.2020
- Helpdesk IT, Answering the phone, troubleshooting the queries and assigning them to the development team or desktops.
- Providing first line support to users in the region.
- Liaising with the development team to check on queries.
- Administrative duties for the department.
- Allocating parking bookings.
- Arranging refreshments and snacks for meetings.
- Compiling monthly telephone reports for the company, exporting from PABX to excel.
- Retrieving calls from the system for the QA department.
- Responsible for the effective, efficient and delivering good customer services.
- Monitor, initiate and provide appropriate steps to any concerns or below standard service.
- Satisfy and well-informed customers with the service they require, as measured by Customer Evaluation of Bank Service (CEBS) ratings.
- Effectively, motivate and support the team to improve their performance.
- Generate sales leads for the department to meet the quality standards.
Inbound Consultant
O'Keeffe & Swartz
Johannesburg
06.2011 - 04.2014
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Delivered outstanding service to clients to maintain and extend relationship for future business opportunities.
- Supported clients with business analysis, documentation, and data modeling.
- Analyzed problematic areas to provide recommendations and solutions.
Education
High School Diploma -
Roosevelt High School
Johannesburg12-2009
Skills
- Microsoft office
- Time management
- Business writing and presentation skills
- Problem Solving Skills
- Ability to handle pressure and conflict
- Sage VIP
- Strong Administrative Skills
Certification
- HR Administrator, O'Keeffe & Swartz, Rebecca Thornley, 083 675 1822
- IT Helpdesk, O'Keeffe & Swartz, Marco da Silva, 083 784 5907
- Amaya Industries, David Hleli, 061 207 6694
Custom
HR Administrator
Timeline
HR Administrator
O'Keeffe & Swartz
08.2022 - Current
Administrative Assistant
Amaya Industries CC
02.2022 - 05.2022
IT Administrator
O'Keeffe & Swartz
02.2020 - 08.2020
IT Helpdesk
O'Keeffe & Swartz
11.2015 - 02.2020
Inbound Consultant
O'Keeffe & Swartz
06.2011 - 04.2014
High School Diploma -
Roosevelt High School