Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
Hi, I’m

NONTOBEKO SHABANGU

CLAIMS CONSULTANT
Johannesburg
NONTOBEKO SHABANGU

Summary

Dynamic Claims Consultant with 1 years of comprehensive expertise at Discovery, driven by a passion for delivering unparalleled customer service and efficient claims management. Adept at navigating complex cases with precision, I am eager to leverage my skills and experience to contribute to your distinguished team, fostering a culture of excellence and innovation in claims consultancy and i am a highly motivated and experienced Call Center consultant of 1 experience in customer service and support.

Overview

2
years of professional experience
2
Languages

Work History

Discovery

CLAIMS CONSULTANT
01.2024 - 01.2025

Job overview

  • Skilled in identifying and resolving complex claims issues, ensuring accurate and timely processing of claims, and providing excellent customer service
  • Processed complaints professionally, seeking effective, timely solutions for continued customer satisfaction
  • Handled inbound and outbound calls to provide customers with update during the claims process

Market South Africa

CALL CENTRE AGENT
01.2023 - 01.2024

Job overview

  • Reliable call centre agent with experience in handling high call volumes with accuracy for optimum productivity
  • Offers outstanding problem-solving and rapport-building skills to seek timely solutions to customer problems
  • Dependable team player committed to improving call metric standards
  • Used strategic promotional strategies to retain customers

Education

Jeppe college
Johannesburg

MATRIC CERTIFICATE

Skills

Communication

Personal Information

  • Date of Birth: 02/08/01
  • Nationality: African
  • Marital Status: Single

Timeline

CLAIMS CONSULTANT

Discovery
01.2024 - 01.2025

CALL CENTRE AGENT

Market South Africa
01.2023 - 01.2024

Jeppe college

MATRIC CERTIFICATE

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NONTOBEKO SHABANGUCLAIMS CONSULTANT