Nontobeko Dube
Business Owner
Waterfall Midrand
Summary
Dedicated small business owner with over 7 years of diverse experience in the beauty, construction, automotive, and catering industries. Holds an Advanced Diploma in Management Science (Business Administration) from Durban University of Technology, complemented by ongoing professional development in business management, marketing, and finance. Proven track record in managing all facets of business operations, including strategic planning, financial oversight, customer relations, and team leadership. Exceptional problem-solving abilities and an entrepreneurial spirit enable effective leveraging of market trends to foster innovation and build lasting relationships with clients and stakeholders, driving sustainable business growth and success.
Overview
9
9
years of professional experience
Work History
Managing Director/Owner
House of Beauty By P
01.2017 - 01.2024
- Develop and implement business plans and strategies to achieve growth and profitability goals.
- Oversee budgeting, accounting, and financial reporting. Manage expenses and revenues, ensuring the salon remains profitable.
- Develop and execute marketing plans to attract new customers and retain existing ones. Utilize social media, promotions, and special events to increase visibility and customer engagement.
- Ensure high standards of customer service are maintained. Handle customer inquiries, complaints, and feedback to improve overall customer satisfaction.
- Recruit, hire, and train new staff members. Ensure all employees are well-trained in salon procedures, customer service, and safety protocols.
- Create and manage staff schedules to ensure the salon is adequately staffed during all hours of operation.
- Monitor and evaluate staff performance. Provide feedback, conduct performance reviews, and implement corrective actions when necessary.
- Foster a positive work environment, resolve conflicts, and ensure compliance with labour laws and regulations.
- Manage inventory of beauty products, tools, and supplies. Ensure adequate stock levels and manage relationships with suppliers.
- Maintain a clean, safe, and aesthetically pleasing salon environment. Oversee maintenance and repairs of salon equipment and facilities.
- Ensure the salon complies with all health, safety, and sanitation regulations. Obtain and maintain necessary licenses and permits.
- Develop and update the range of services offered by the salon to meet client needs and industry trends.
- Ensure the highest quality of service is provided to clients. Monitor and evaluate the quality of services and implement improvements as needed.
- Build and maintain strong relationships with clients. Implement loyalty programs and strategies to encourage repeat business.
- Stay updated with the latest beauty trends, techniques, and products. Incorporate new services and products to keep the salon competitive.
- Explore opportunities for business expansion, such as opening new locations or offering additional services.
- Build relationships with other professionals in the beauty industry, attend industry events, and join professional organizations to enhance business opportunities.
- Maintain accurate records of appointments, sales, expenses, and client information.
- Implement and manage salon software for scheduling, billing, and customer management.
- Generate regular reports on business performance, such as sales reports, financial statements, and client feedback analysis.
Managing Director 100% Shareholder
Frame Solutions PTY LTD
01.2015 - 01.2024
- Develop business plans, set goals, and create strategies to achieve them.
- Budgeting, accounting, financial reporting, managing cash flow, and securing financing.
- Define project scope, goals, and deliverables; create detailed work plans
- Develop project schedules, allocate resources, and track progress.
- Estimate project costs and create budgets.
- Implement quality assurance and control processes to ensure high standards.
- Maintain positive relationships with clients, address concerns, and ensure customer satisfaction.
- Regularly update clients on project status, changes, and any issues that arise.
- Develop and implement marketing plans to attract new clients.
- Identify and pursue sales opportunities, prepare bids and proposals, and negotiate contracts.
- Recruit, hire, and train employees and subcontractors.
- Manage payroll, benefits, and compliance with labour laws.
- Ensure workplace safety and compliance with regulations.
- Source materials, manage inventory, and maintain relationships with suppliers.
- Ensure all equipment is properly maintained and in good working order.
- Oversee daily operations on construction sites, ensuring adherence to plans and timelines.
- Secure appropriate insurance coverage (e.g. general liability, workers’ compensation).
- Identify potential risks and develop mitigation strategies.
- Address and resolve issues that arise during projects.
- Utilize project management software, accounting software, and other technology tools to improve efficiency.
- Stay updated with industry trends and technological advancements .
- Implement eco-friendly practices and comply with environmental regulations.
- Manage construction waste responsibly and recycle materials when possible.
Managing Director
Frame Autobody Pty Ltd
01.2021 - 01.2023
- Develop and execute the company’s business strategies in order to attain the goals of the board and shareholders
- Provide strategic advice to the management
- Prepare and implement comprehensive business plans to facilitate achievement by planning cost-effective operations and market development activities
- Ensure company policies and legal guidelines are communicated and adhered to.
- Oversee the company’s financial performance and delegate responsibilities and supervise the work of staff providing guidance and motivation to drive maximum performance.
- Represent the company in negotiations with customers, suppliers, government departments and other key contacts to secure for it the most effective contract terms.
- Develop and maintain Total Quality Management systems throughout the company to ensure that the best possible products and services are provided to customers.
- Develop, promote and direct the implementation of equal opportunities ,policies in all aspects of the company’s work.
- Oversee the preparation of the annual report and accounts of the company
- Develop and direct the implementation of policies and procedures to ensure that the company complies with all health and safety and other statutory regulations.
Education
Advanced Diploma - Management Science (Business Administration)
Durban University of Technology
National Diploma - Accounting: Commerce
Durban Computer College
01.2007
Skills
- Experience in devising business development strategies
- Identifying control weaknesses within an organisations internal controls, both operational and financial
- Ability to make practical recommendations on weaknesses identified
- Comprehensive knowledge of corporate finance and performance metrics
- Excellent organizational , leadership , communication and interpersonal skills
References
Amanda, Nxele, Operations Manager, Frame Autobody Pty Ltd, Contact details: Available on request
Personal Traits and Strength
- Problem solving
- Strategic thinking
- Communication
- Analytical
- Business acumen
- Drive results
- Collaborator
- Negotiator
Leadership Competencies
- Management Skills
- Impeccable Skills in Communication
- Analytical Problem Solving Skills
Computer Competencies
Computer Office Application : Microsoft Word , Microsoft Excel Power Point , Open Office Word, Open Office Excel
Timeline
Managing Director
Frame Autobody Pty Ltd
01.2021 - 01.2023
Managing Director/Owner
House of Beauty By P
01.2017 - 01.2024
Managing Director 100% Shareholder
Frame Solutions PTY LTD
01.2015 - 01.2024
National Diploma - Accounting: Commerce
Durban Computer College
Advanced Diploma - Management Science (Business Administration)
Durban University of Technology