Nontle Mdlokovana
Johannesburg
Summary
Detail-oriented Control Room Operator with extensive experience in surveillance monitoring, call logging, switchboard operations, and data management. Recognized for optimizing workflows and enhancing operational efficiency. Trains team members and maintains comprehensive documentation to uphold security and customer service standards.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Control Room Operator/ Fleet/ Mechanical Audit/ sw
Butec Services
11.2017 - 04.2025
- Documented communications with technicians and relayed critical information to clients, enhancing service delivery.
- Executed retrieval of mechanical documentation from DMS for audits, supporting compliance and accuracy.
- Oversaw the monitoring of company vehicles to ensure operational efficiency.
- Optimized access to reference materials, facilitating a more efficient workflow.
- Managed switchboard operations, directing calls effectively to relevant departments.
- Conducted continuous surveillance via CCTV to ensure safety and security across the facility.
- Maintained vigilance over multiple CCTV feeds, ensuring security across facility premises.
- Monitored CCTV imagery to promptly identify potential intruders and mitigate security threats.
- Reported incidents to management and engaged police and emergency response teams during critical situations.
- Mentored new control room operators, sharing expertise in procedures and equipment usage.
- Captured production metrics to support quality assurance and control initiatives.
- Operated and monitored all surveillance security systems and cameras within the control centre to prevent security breaches.
- Provided comprehensive handover reports to subsequent shifts, detailing ongoing issues or concerns.
- Maintained accurate logs of all observed incidents to support thorough investigation processes.
- Monitored access and egress to service yards and the management office to avert hostile situations.
Data Capturer/ Switchboard
MEIBC
12.2016 - 05.2017
- Developed comprehensive spreadsheets using Excel to improve data management accuracy.
- Rectified data discrepancies, eliminating duplication across systems, ensuring integrity of information.
- Input data accurately into company databases and systems.
- Verify and validate information to ensure data quality and integrity.
- Maintain organized records of documents and electronic files.
Education
High School Diploma -
SDC- Skills Development Corporation
Rivonia, South Africa12-2025
Certificate - Telephone Etiquette
Msimbi Training
Johannesburg, GP01-2024
NQF Level 1 - Basic Fire Fighting
HASETA
Johannesburg, GP01-2023
Training Certificate - Strawberry Training
Strawberry Training
Kempton Park01-2018
Skills
- Surveillance operations
- Crisis management
- Incident response
- Operational efficiency
- Performance monitoring
- Data retrieval systems
- Data documentation
- Data entry accuracy
- Microsoft Office proficiency
- MS Excel
- Typing accuracy
- Word processing
- Tracking documents
- Administrative support
- Interdepartmental coordination
- Deadline-oriented
- Attention to Detail
- Organizational efficiency
- Multitasking prioritization
- Flexibility
- Team collaboration
- Concentration
- Sensitive material handling
- Grammar proficiency
- Computer skills
- Shift handover
- Shift handover
References
- Elsie, Masuku, Reference, MEIBC DATA Capturing & Switchboard, 011 834 4660
- Samantha, Reinec/ Lebohang Leshaba Reference, BUTEC Control Room Administrator/ Fleet/Switchboard/Mechanical Audit, 011 402 3351
Personal Information
Languages
English (Intermediate)
Certification
Telephone etiquette
Timeline
Control Room Operator/ Fleet/ Mechanical Audit/ sw
Butec Services
11.2017 - 04.2025
Data Capturer/ Switchboard
MEIBC
12.2016 - 05.2017
High School Diploma -
SDC- Skills Development Corporation
Certificate - Telephone Etiquette
Msimbi Training
NQF Level 1 - Basic Fire Fighting
HASETA
Training Certificate - Strawberry Training
Strawberry Training