nontembeko maxhwele
Capetown
Summary
Transformational Head of Department skilled in performance evaluation and departmental development. Drives strategic planning to enhance productivity and customer experience while fostering continuous improvement and staff engagement. Collaborates effectively to align departmental goals with organisational objectives and ensures compliance with policies, mitigating risks through regular reviews. Engages teams in communication processes to enhance operational performance.
Overview
18
18
years of professional experience
Work History
Head of Department
South African national defence force
pretoria
01.2005 - 12.2022
- Reviewed and evaluated departmental performance, presenting reports to senior management with actionable insights and recommendations.
- Collaborated with other managers to plan and direct organisational tasks.
- Conducted regular performance reviews, offering constructive feedback and setting individual objectives.
- Monitored staff performance and developed improvement plans.
- Determined performance goals for departmental employees and provided feedback on methods for reaching milestones.
- Worked with leadership to develop and implement action plans to protect company assets and profitability.
- Successfully engaged all subject staff in creation, consistent implementation and improvement of voluntary work schemes.
- Implemented rigorous performance monitoring systems to identify areas for improvement and drive departmental success.
- Promoted a positive work environment, recognising achievements and addressing challenges to maintain high levels of staff motivation and satisfaction.
- Introduced innovative technologies to improve productivity and enhance customer experience.
- Oversaw recruitment, training, and development of staff, fostering a culture of excellence and continuous improvement.
- Handled internal disputes and acted as main point of contact for staff queries.
- Managed organisational resources to meet administrative and operational needs whilst adhering to budgetary guidelines and meeting quality and schedule demands.
- Managed budget allocation and financial planning, optimising resources for departmental efficiency and cost-effectiveness.
- Facilitated regular team meetings to communicate objectives, gather feedback, and discuss improvements.
- Monitored inventory levels, conducting regular audits to minimise loss and prevent stockouts.
- Organised staff rosters, ensuring adequate coverage during peak times without overstaffing.
- Conducted comprehensive risk assessments to mitigate potential issues, safeguarding departmental and organisational interests.
- Recruited and hired staff for organisational vacancies and enforced consistent policies across workforce.
- Reduced process gaps, effectively managing and training over a hundred employees on best practices to ensure optimal productivity.
- participated in departmental strategy development, aligning objectives with organisation-wide goals for enhanced performance and productivity.
- Managed creation and execution of annual department development plans and strategy.
- Prepared comprehensive reports on departmental performance, presenting findings to senior management.
- Supported employee morale and well-being by developing positive practices centred on career development and individual job satisfaction.
- Ensured daily operations ran smoothly and efficiently by analysing data and closely monitoring performance.
First Assistant Director
South African National Defence Force
pretoria
01.2015 - 06.2018
- Achieved project deadlines through effective planning and coordination strategies.
- Coordinated with senior management to align departmental goals with organisational objectives, enhancing strategic direction.
- supported multi-disciplinary teams in delivering projects on time and within budget.
- Facilitated communication between cross-functional teams.
- Collaborated with team members to achieve target results.
- Ensured that employees are trained and mentored to maximise team performance.
- Arranged for staff development, workshops and staff meetings to improve instruction.
- Prepared a range of written communications, documents and reports.
- Monitored compliance with departmental policies and regulations, conducting regular reviews to mitigate risk and ensure adherence, safeguarding organisational integrity.
- Reviewed and updated company policies to ensure relevance and adherence to industry standards, contributing to regulatory compliance.
- Participated in Reviewing and updating administrative policies and procedures, ensuring they met current legislative and operational requirements.
Education
Bachelor of Arts - Faculty of Economic Management
University of South Africa
Pretoria, GP01-2024
Bachelor of Arts - Faculty of Economic Management
Stellenbosch University
Cape Town, WC01-2013
grade 12 - matric
Isilimela comprehensive high school
Cape Town, WC01-2002
Skills
- Report-writing
- Strategic planning
- Department development
- Departmental strategy development
- Compliance management
- Compliance monitoring
- Process improvement
- Performance evaluation
- Staff training
- Report-writing
- Decision-Making authority
- Time management mastery
- Market research techniques
- Conflict resolution
- Leadership excellence
- Policy implementation and monitoring
- Report-writing
- policy implementation and monitoring
Languages
English
First Language
Timeline
First Assistant Director
South African National Defence Force
01.2015 - 06.2018
Head of Department
South African national defence force
01.2005 - 12.2022
Bachelor of Arts - Faculty of Economic Management
University of South Africa
Bachelor of Arts - Faculty of Economic Management
Stellenbosch University
grade 12 - matric
Isilimela comprehensive high school