Nontando Mavis Masonga
deft Suburban
Summary
Detail-oriented security professional with extensive experience in CCTV monitoring and incident assessment. Skilled in communication, problem-solving, and maintaining situational awareness to ensure effective response to security breaches.
Overview
15
15
years of professional experience
Work History
Controller
Armaguard Security Solutions
02.2022 - Current
- Monitor multiple CCTV feeds, access control panels and alarm systems continuously to detect suspicious or unauthorized activity.
- Assess and prioritise incidents in real time, then escalate or dispatch field guards and emergency services as required.
- Maintain continuous communication with guards and site contacts via radio, telephone and control-room software.
- Log all incidents, entries/exits, deliveries and actions taken in occurrence/access registers and produce timely incident reports.
- Ensure all monitoring equipment is operational; report and follow up on technical faults.
- Maintain situational awareness for all sites under control and coordinate responses to security breaches, medical emergencies and fire alarms.
- Conduct shift handovers and record guards' on-duty/off-duty times accurately.
Control room Operator
Recall Security
12.2021 - 02.2022
- Continuously monitored multiple CCTV feeds, access control panels, fire and intruder alarms.
- Performed real-time threat assessment and verified alarm activations (false alarm verification).
- Initiated appropriate response protocols: tasked field guards, notified site managers and emergency services when required.
- Retrieved, reviewed and exported recorded footage for investigations and client requests; maintained chain-of-custody for evidence.
Controller
Tritan Security
01.2021 - 09.2021
- Controlled and monitored multiple client sites from the control room; coordinated guard deployment and emergency responses.
- Maintained detailed incident logs and supported investigations by providing recorded footage and timelines.
- Performed routine checks on control-room systems and supported training for new control-room staff.
Security Officer
Red Security
01.2011 - 10.2020
- Managed access control and monitored entry/exit points for staff, visitors and vehicles.
- Verified identification and authorization documents before granting access.
- Recorded entries, exits and deliveries in occurrence and access registers and assisted with site patrols and basic crowd control when required.
Education
Security Grade B -
Retention Emergency Dynamics
Leadership & Mentoring -
SEESA
Junior Management -
SEESA
Basic Fire Fighting -
SEESA
Basic Conditions of Employment Act -
SEESA
Retail Security & CCTV Surveillance -
TDF Risk Management Training Centre
Security Grade E, D, & C -
N.G.R Security Training Academy
Standard 9 -
I'd Mkhize Senior Secondary School
Skills
- CCTV & video monitoring
- Fire alarm response
- Incident detection
- Assessment & escalation
- Confidentiality and customer service
- Attention to detail
- Access control & visitor verification
- Alarm & intrusion monitoring
- Shift handover procedures and roster tracking
- Problem solving
- Radio & phone communications
- Situational awareness
- Threat assessment
- Reporting & record keeping
- Basic technical troubleshooting of monitoring equipment
Languages
- IsiXhosa
- English
- B2
- 1
References
- Mr. Daniel, Manager at Red Security, 021 419 4876, 082 829 6000
- Mrs Richelle, Manager at Recall Security, 021 591 9151
- Mr Chriss, Manager at Armaguard Security Solutions, 021 820 3586
Personal Information
Timeline
Controller
Armaguard Security Solutions
02.2022 - Current
Control room Operator
Recall Security
12.2021 - 02.2022
Controller
Tritan Security
01.2021 - 09.2021
Security Officer
Red Security
01.2011 - 10.2020
Security Grade B -
Retention Emergency Dynamics
Leadership & Mentoring -
SEESA
Junior Management -
SEESA
Basic Fire Fighting -
SEESA
Basic Conditions of Employment Act -
SEESA
Retail Security & CCTV Surveillance -
TDF Risk Management Training Centre
Security Grade E, D, & C -
N.G.R Security Training Academy
Standard 9 -
I'd Mkhize Senior Secondary School