Nontakazane Dhlamini

• Answering phones and scheduling appointments.

Updating and maintaining patient dental records.

• Preparing clinical room.
• General office administration.
• Dental Assistant Clinical Tasks.
• Preparing patients for procedures and/or surgeries.
• Assisting with procedures such as fillings, crowns, and extractions.
• Making dental impressions.
• Sterilizing dental tools and equipment.
• Post-procedure clean-up.
• Generally chairside assisting of dentists and hygienists.

• Completed clerical tasks such as filing, copying, and distributing mail.
• Interacted with customers by phone, email, or in-person to provide information.
• Delivered clerical support by handling range of routine and special requirements.
• Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
• Maintained and updated office records, both digital and physical.

• Engaged customers in conversation to uncover needs with probing questions and overcome objections using persuasive techniques.
• Audited documentation to identify errors and documented findings for review and action.
• Multitasked effectively to simultaneously handle website chat and telephone customers' needs.
• Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
• Gained in-depth understanding of company products, systems and policies to give customers expert support.