Nonsikelelo Zubane
Cleaner
Summary
Driven professional with experience at Ackermans, excelling in customer satisfaction and efficient sanitation practices. Demonstrated expertise in chemical handling and resolving complaints, enhancing loyalty by 30%. Skilled in crew management and maintaining professional environments, leveraging MSDS documentation for safety. Achieves beyond expectations through meticulous attention to detail and proactive problem-solving.
Overview
5
5
years of professional experience
Work History
Cleaner
Oryx
11.2021 - Current
- Cleaned and polished glass doors, mirrors and other surfaces to maintain professional appearance.
- Confirmed all cleaning tools and equipment were stored properly after use.
- Used time management and efficient cleaning methods to meet deadlines.
- Removed trash, debris and other waste materials from premises.
- Cleaned and sanitized bathrooms, kitchens and other similar areas according to established protocols.
Customer Service Representative
Ackermans
05.2019 - 06.2020
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
None - None
Bonela Secondary School
Skills
MSDS Documentation
Sanitation Practices
Laundry
Crew Management
Chemical Handling
Chemical cleaners
Facilities maintenance
Languages
English
Advanced (C1)
Timeline
Cleaner
Oryx
11.2021 - Current
Customer Service Representative
Ackermans
05.2019 - 06.2020
None - None
Bonela Secondary School