Nonqoba Ndawonde
Claims Consultant (Generalist)
Sandown,Gauteng
Summary
Professional claims consultant prepared for impactful contributions. Experienced in managing complex claims processes, ensuring compliance, and fostering client relationships. Known for effective team collaboration, adaptability, and results-driven approach, leveraging analytical and communication skills.
Overview
5
5
years of professional experience
Work History
Claims Consultant
Discovery Insure
02.2024 - Current
- Conducted detailed claim investigations resulting in accurate and fair settlements.
- Followed regulatory guidelines strictly when processing claims, ensuring compliance and integrity at every stage.
- Maintained regular communication with clients and brokers throughout the claim process, assuring transparency and trust.
- Assisted with training new hires on claims procedures through budding system thus elevating department knowledge levels and efficiency.
- Facilitated smooth communication between all parties involved in the claims process – from clients to adjusters – resulting in efficient resolutions without undue delays or setbacks.
- Enrolled into the Building Assessing Development Programme (Class of 2026).
Banker
Discovery Bank
09.2021 - 10.2022
- Established positive rapport with clients by delivering outstanding service.
- Resolved customer complaints promptly to maintain good relations.
- Promoted customer satisfaction by providing efficient banking services.
- Collaborated closely with team members to achieve targets.
- Promoted bank products and services to maximize customer investments.
Education
Bachelor of Science - Biology & Environmental Science
University of KwaZulu Natal
South Africa12.2015
Postgraduate Certificate in Education - Geography & Natural Science
University of KwaZulu Natal
South AFrica12.2019
Skills
Adaptability in changing environments
Policy knowledge
Interpersonal skills
Complaint handling
Customer service and support
Claims analysis and management
Teamwork and collaboration
Organizational skills
Claim referrals for investigation
Timeline
Claims Consultant
Discovery Insure
02.2024 - Current
Banker
Discovery Bank
09.2021 - 10.2022
Postgraduate Certificate in Education - Geography & Natural Science
University of KwaZulu Natal
Bachelor of Science - Biology & Environmental Science
University of KwaZulu Natal
References
References available upon request.