Nonnie Mlombi
Service advisor
Uitenhage
Summary
Enthusiastic professional demonstrating strong communication and problem-solving abilities. Adapts to diverse customer needs through attentive service and rapport-building. Eager to contribute to a dynamic team focused on delivering outstanding customer experiences.
Overview
1
1
Certification
9
9
years of professional experience
Work History
Customer Service Advisor
kelston motor group
uitenhage
03.2017 - Current
- Delivered excellent customer service at all times by proactively going the extra mile to solve and answer customer queries.
- Resolved customer service enquiries efficiently, ensuring accuracy and customer satisfaction.
- Managed complaints with professionalism, delivering effective solutions that enhanced customer satisfaction.
- Maximised customer satisfaction by resolving service issues promptly.
- Resolved customer queries over phone and by email.
- Dealt with inbound and outbound calls, managing matters including complaints, queries and orders.
- Managed inbound customer service calls, efficiently resolving queries and complaints to uphold satisfaction levels.
- Maintained an extensive knowledge of the company's product and service range to effectively answer customer queries.
- Guaranteed first-class customer service, enthusiastically anticipating and catering to customer needs and requirements.
- Maintained up-to-date knowledge of product offerings, promotions, and policies.
- Assisted customers with product-related questions, feedback and complaints.
- Provided friendly, attentive service by promptly responding to customer enquiries and processing order requests.
- Established warm and friendly rapport whilst interacting with customers by phone, email and on live chat.
- Worked with team members to fulfill customer service objectives.
- Used different communication channels, including live chat, email, text and phone to communicate and help customers with various needs.
- Assisted customers with important purchasing choices, identifying needs and employing product expertise to make appropriate suggestions.
- Built rapport with customers through courteous and professional communications.
- Resolved customer complaints efficiently, fostering trust and enhancing company reputation.
- Cultivated positive relationships with customers, fostering loyalty and encouraging repeat business through excellent service.
- Processed customer orders, payments, and returns, maintaining accurate records in company database.
- Handled confidential and sensitive data with discretion, reducing the risk of fraud and theft.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Trained and mentored customer service team in service standards, loyalty programmes and sales techniques.
Service Advisor
market sqaure vw
uitenhage
03.2022 - 06.2025
- Delivered exceptional customer service, managing queries and concerns with professionalism and patience.
- Achieved high customer satisfaction through friendly service interactions.
- Resolved customer issues and complaints with quick-thinking problem-solving.
- Communicated well with workshop, parts and valeting teams to maintain smooth servicing operations.
- Supported business growth by ensuring customer satisfaction with services and quality.
- Advised customers on maintenance schedules and recommended services for vehicle longevity.
- Increased overall sales by recommending relevant additional services to customers.
- Delivered efficient workshop scheduling to meet customer expectations and achieve loading targets.
Education
GRADE 12 - GRADE 12
Nkululeko S,S,S
Uitenhage, EC01-2007
NVQ Level 1 - HASA
SERVICE ADVISOR
UITENHAGESkills
- Customer relationship management
- Complaint resolution
- Order processing
- Service scheduling
- Product knowledge
- Technical troubleshooting
- Data management
- Sales recommendations
- Problem solving
- Team collaboration
- Conflict resolution
- Communication skills
Languages
English
Beginner
A1
Certification
- [Area of study] certified
Hobbies and interests
- Reading
- learning new things
- social midia
References
- warren knot ex dealer principal (0836620132)
- Dayle walker group aftersales manager (0825631615
Accomplishments
- Built and nurtured key client relationships to grow profit by [Number]%.
- Coordinated [Number] special public and private events.
- Improved [Type] reviews by successfully handling customer complaints and implementing monthly staff training.
- Enhanced [Type] processes, implementing across department for increased productivity and profits.
- Increased sales by [Number]% while reducing costs by [Number]%, leading to £[Number] net profit.
- Streamlined workflow by consolidating lengthy processes and redundant documentation that resulted in more effective and timely completion of [Action].
- Recognised by management for [Type] behaviours, leading to increased [Result].
Timeline
Service Advisor
market sqaure vw
03.2022 - 06.2025
Customer Service Advisor
kelston motor group
03.2017 - Current
GRADE 12 - GRADE 12
Nkululeko S,S,S
NVQ Level 1 - HASA
SERVICE ADVISOR