Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Nonkululeko Penelope Hlophe

Summary

Hardworking and focused Administrative professional offering excellent communication, planning and prioritization skills demonstrated through 15 years of performance. Skilled at drafting reports and business correspondence, managing mail and updating tracking spreadsheets. Exceptional leadership skills with expertise in streamlining workflow to optimize personnel strengths. Successful Property Rates Administration Officer with experience supporting program needs and managing projects with little oversight. Strong track record of reviewing and assessing processes and implementing continuous improvement initiatives to streamline office operations. Proficient in Samras. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments. Experienced individual providing high-quality administrative support to various departments. Highly organized and detail-oriented with great multitasking and task prioritization skills. Knowledgeable officer proficient in laws and procedures governing Property Valuations operations, MPRA amendments and regulatory compliance. Handles detail-oriented work in methodical and organized fashion. Leverages field expertise, resourcefulness and diligence to make positive impact on organization operations.

Overview

16
16
years of professional experience

Work History

Accountant Property Rates

UMngeni Municipality
01.2009 - Current
  • Documented cash, credit, fixed assets, accrued expenses, and line of credit transactions.
  • Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating, and cash, and banking reconciliations.
  • Reconciled accounts and reviewed expense data, net worth, and assets.
  • Detected and corrected mistakes early on and implemented systems to avoid recurring issues.
  • Supported CEO on financial management and acted as first point of contact for budget holders.
  • Liaised with staff to manage information, develop systems and compile reports using data to identify trends and take action to enhance performance.
  • Managed staff development, underperformance issues and employee relations to adopt consistent, fair and objective decision-making.
  • Developed and implemented business administration systems, databases and recording systems to support operational delivery.
  • Partnered with HR to implement and monitor policies and procedures and recommend changes.
  • Coordinated training for new team members, overseeing onboarding details and designing framework for future acquisitions.
  • Prepared reporting and documentation in [Software] to support effective divisional, functional and strategic business activity.
  • Kept files and records in content management systems such as MS SharePoint, eDRMS and Salesforce.

Temporal Administrative Officer

UMngeni Municipality
01.2008 - 12.2008
  • Researched accounts and completed due diligence to resolve collection problems.
  • Followed prescribed scripts and maintained friendly but firm attitude with full knowledge of contractual requirements and legal remedies.
  • Set up and updated customer accounts and CRM with interactions, payments and personal information.
  • Performed administrative tasks such as recordkeeping, writing correspondence and gathering materials.
  • Contacted customers to collect outstanding payments via one-time or negotiated installment methods.

Education

No Degree - Facilities Planning And Management

Prop Academy
Durban, South Africa

No Degree - Financial Accounting Management

Umgungundlovu TVET College
Pietermaritzburg, South Africa
12.2014

High School Diploma -

Asibemunye Secondary School
Mpophomeni
12.2005

Skills

  • Policy and procedure modification
  • Data Acquisition
  • Documentation and control
  • Procedure Development
  • Office Management
  • Regulatory Compliance
  • Variance Analysis
  • Account reconciliation processes
  • Superior attention to detail
  • Administrative Support
  • Account reconciliation specialist

Languages

IsiZulu
Advanced (C1)

Timeline

Accountant Property Rates

UMngeni Municipality
01.2009 - Current

Temporal Administrative Officer

UMngeni Municipality
01.2008 - 12.2008

No Degree - Facilities Planning And Management

Prop Academy

No Degree - Financial Accounting Management

Umgungundlovu TVET College

High School Diploma -

Asibemunye Secondary School
Nonkululeko Penelope Hlophe