Nonkululeko Nqobile Zuma
Sales Host/Administrator
Durban
Summary
Proven Receptionist Administrator and Sales Consultant with a track record of enhancing customer satisfaction and boosting company image, notably at NMI Umhlanga. Expert in reception management and client relations, demonstrating exceptional phone and email etiquette. Skilled in turning inquiries into sales, ensuring client needs are met with professionalism and efficiency. Professional and knowledgeable senior receptionist versed in administrative support and customer service. Offering 5 years of experience managing company reputation with customers. Highly efficient and accurate with strong planning, problem-solving and communication skills.
Overview
8
8
years of professional experience
Work History
Receptionist Administrator
NMI Umhlanga
06.2021 - Current
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Handled complaints and questions, and re-directed calls to other team members.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Boosted company image by providing friendly, professional, and timely assistance to all visitors, clients, and vendors.
- Enhanced customer satisfaction by efficiently managing incoming calls and directing them to appropriate departments.
- Provided backup to front desk to step in to assist with various tasks whenever employee was absent or at lunch.
Sales Consultant
Planet Fitness Gym
02.2017 - 03.2018
- Advised clients on appropriate product selections based on their unique needs, ensuring optimal satisfaction levels upon purchase.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Responded to telephone and in-person requests for information.
- Provided sales and customer service assistance to walk-in traffic
- Facilitated smooth transactions by efficiently handling paperwork, processing payments, and addressing any concerns or questions from the client promptly.
Education
Public Relations
ETHEKWINI FET COLLEGE
Durban, South Africa06-2011
Skills
Office Equipment Maintenance
Guest Relations
Reception Management
Mail handling
Document Management
Reception Area Maintenance
Client Relations
Confidential information management
File Organization
Call handling
Customer Service
Phone and Email Etiquette
Timeline
Receptionist Administrator
NMI Umhlanga
06.2021 - Current
Sales Consultant
Planet Fitness Gym
02.2017 - 03.2018
Public Relations
ETHEKWINI FET COLLEGE
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