Nonkululeko Yende

• Developed online resources to supplement traditional course materials.
• Supported 10 student skills development in alignment with personal and academic goals.
• Incorporated current events into lesson plans to promote student engagement.
• Developed innovative lesson plans to engage students in English language learning.

• Utilized cross-selling techniques to introduce customers to complementary products, increasing average transaction size.
• Organized in-store promotions and events to increase foot traffic and drive additional sales opportunities.
• Handled over 75 cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges..

Engaged in friendly conversation with customer to better uncover individual needs.

• Identified and pursued valuable business opportunities to generate new company revenue and improve bottom line profit.
• Increased profit margins by 60% effectively controlling budget and overhead and optimizing product turns.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Streamlined internal processes by introducing innovative tools and technologies, enhancing overall operational efficiency

• Examined over 10 customer loan applications daily for loan approvals and denials.
• Tracked branch performance metrics effectively to identify areas for improvement in both sales targets and employee performance.
• Analyzed business processes to identify cost savings and operational efficiencies.
• Effectively resolved conflicts among staff members by utilizing excellent interpersonal skills diplomacy.

• Delivered exceptional customer service to over 100 customers by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
• Collaborated with sales and service departments to implement proactive changes based on customer feedback, leading to direct drop in customer complaints.
• Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
• Recommended, selected and helped locate and obtain out-of-stock product based on customer requests.
• Managed difficult situations with tact, diffusing tensions and achieving positive outcomes for all parties involved.
• Maintained up-to-date knowledge of product and service changes.
• Cross-trained and backed up other customer service managers.
• Gained in-depth understanding of company products, systems and policies to give customers expert support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Adapted communication style according to individual customer needs while remaining empathetic toward their concerns.