Nonkululeko Tsotetsi
Johannesburg
Summary
I am a naturally personable person, a self starter who thrives in challenges. I am hard working, result oriented with a creative approach towards problem solving. I like reading and love to explore new inventions especially within the field of Technology. I am a dependable person who is great at time management. Organized candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
8
8
years of professional experience
3
3
Languages
Work History
Marketing Consultant
UDM International
10.2016 - 12.2017
- Copywriting, engaging in superior customer service by making information readily available customer facing and telephonic services
- Generating leads and persisting in sales
- Schedules appointments and meetings as necessary
- Utilized specialized software to capture and process data.
- Established measurement mechanisms using tools like Google Analytics to track the success of online marketing initiatives.
- Increase sales of products and services
- Build awareness about a brand to help grow the company's market share
- Streamlined internal processes to improve team efficiency for marketing project completion.
Hospitality
Weisenhof Coffees
04.2013 - 10.2016
- Participated in employee training programs to enhance professional skills for continuous career growth within the hospitality industry.
- Fostered an atmosphere of attentive hospitality by anticipating guest needs before they arose whenever possible.
- Participated in cross-training opportunities within the hospitality team to expand skillset and provide coverage when needed.
- Trained hospitality staff on best practices for customer service, leading to improved guest experiences.
- Provided exceptional hospitality, fostering positive relationships with both new and returning guests.
- Trained new team members on company policies, procedures, and best practices in hospitality services.
- Implemented robust visitor management processes that balanced hospitality with stringent site-wide security protocols.
- Monitored inventory levels of VIP amenities, replenishing stock as needed to maintain exceptional standards of hospitality.
- Developed and executed strategic plans to drive revenue growth in the hospitality sector.
- Contributed to increased overall ratings through consistent delivery of high-quality hospitality services.
- Analyzed market trends to identify new opportunities for competitive differentiation within the hospitality sector.
- Conducted regular staff meetings focused on maintaining high levels of hospitality standards throughout the organization.
- Participated in continuous professional development opportunities within the hospitality industry for ongoing improvement of skills.
- Monitored customer feedback, implementing necessary changes to elevate hospitality standards continually.
- Maintained food and beverage inventory, strategically monitoring demand and supporting large-scale hospitality operations with abundant supply.
- Provided exceptional hospitality by greeting customers warmly upon entry and assisting throughout their visit.
- Enhanced guest satisfaction by developing and implementing effective hospitality service strategies.
- Analyzed market trends to adjust pricing strategies accordingly for maximum competitiveness within the local hospitality industry.
- Increased repeat business by cultivating strong relationships with satisfied guests through exceptional hospitality skills.
Restaurant General Manager
Wiesenhof Coffees
10.2015 - 05.2013
- Recruiting, training and supervising staff
- Ensuring compliance with licensing, hygiene and health and safety legislation
- Agree, set and manage budgets, approve timesheets, and own the payroll process
- Oversee levels and ordering of stock
- Maintaining good relations with suppliers, ensure health and safety regulations and manage inventory
- Overseeing daily operations of the business, handling customer complaints effectively and generating financial reports
- Recording payroll data
- Working side by side with the marketing department to understand the trends and customer preferences, create marketing strategy and budgets, oversee the creation of marketing materials and content, and perform all other relevant tasks essential for increasing the business's sales
Waitress
Wiesenhof Coffees
02.2012 - 11.2012
- Provide excellent customer services
- Always strive towards best customer satisfaction
- Greet customers and present menu
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
- Built rapport with regular customers through friendly interactions and attentiveness to their preferences.
- Processed orders and sent to kitchen employees for preparation.
- Reduced wait times for seating by efficiently clearing tables immediately after guests'' departure.
Cashier
Shoprite
11.2011 - 01.2012
- Ringing up customers, cleaning and stocking the store handle additional items necessary, such as coupons, cleaning and stocking the store while providing an excellent customer service experience
- Improved transaction speed without sacrificing accuracy by staying up-to-date on product pricing changes.
- Helped customers complete purchases, locate items, and join reward programs.
- Addressed customer needs and made product recommendations to increase sales.
- Performed cash, card and check transactions to complete customer purchases.
- Operated cash register to record transactions accurately and efficiently.
- Streamlined checkout process for increased efficiency and reduced waiting times.
- Answered questions about store policies and addressed customer concerns.
- Learned duties for various positions and provided backup at key times.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Processed refunds and exchanges in accordance with company policy.
CCTV Operator
Remote offsight (Monitaring(_Rom
12.2009 - 11.2010
- To operate the CCTV system in accordance with the legislation regarding the use of CCTV and the systems code of practice, operational manual, standard operating procedures, council policies
- Vehicle tracking system operating as well as answering phones, ensuring customer satisfaction at all times
- Examined doors, windows and gates to verify security.
- Promoted a culture of continuous improvement through active participation in training sessions, workshops, and seminars related to CCTV operations.
- Watched both live and recorded video surveillance footage.
- Supported effective decision-making during critical incidents by providing real-time information from CCTV monitoring operations.
- Effectively communicated complex information about ongoing events as they unfolded via clear verbal updates to supervisors or other stakeholders when necessary.
- Updated shift logs and produced daily reports to document security activities and specific incidents.
- Operated x-ray and metal detection devices to maintain safe environment for patrons and staff.
- Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
- Recorded time, date and location of incidents.
- Exhibited strong problem-solving skills by swiftly identifying and addressing any technical issues or malfunctions within the CCTV system.
- Played a pivotal role in preserving evidence for potential legal proceedings by securely storing recorded footage according to established policies and procedures.
- Maintained optimal functionality of CCTV equipment by conducting regular system checks and troubleshooting any issues that arose.
Education
No Degree - Business Studies
EWC Business College
Johannesburg, South Africa 04.2001 -
Skills
Professionalism
Websites
Major Name
business studies
Date Of Birth
Johannesburg, 06/26/87
Experience Year
8
Personal Information
- Gender: female
- Nationality: South African
- Marital Status: Married
Training
Business Studies, EWC BUSINESS & TECHNOLOGY INSTITUTE
Timeline
Marketing Consultant
UDM International
10.2016 - 12.2017
Restaurant General Manager
Wiesenhof Coffees
10.2015 - 05.2013
Hospitality
Weisenhof Coffees
04.2013 - 10.2016
Waitress
Wiesenhof Coffees
02.2012 - 11.2012
Cashier
Shoprite
11.2011 - 01.2012
CCTV Operator
Remote offsight (Monitaring(_Rom
12.2009 - 11.2010
No Degree - Business Studies
EWC Business College
04.2001 -
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