Summary
Overview
Work History
Education
Skills
Accomplishments
References
Timeline
Intern
Nonkululeko Tongo

Nonkululeko Tongo

IT Graduate And Professional
Johannesburg

Summary

As a Bachelor of Science graduate in Information Technology, I am eager to leverage my academic knowledge and diverse practical experiences within a dynamic company. My educational background combined with roles in IT, sales, and customer service, has equipped me with a comprehensive understanding of various business functions. I offer a blend of strategic thinking, effective communication, and advanced computer skills with a commitment to contributing to and growing within an innovative company. Recognized for my attention to detail and adaptability, I am well-equipped to address a wide range of challenges in any business environment.

Overview

5
5
years of professional experience
3
3
Language

Work History

NEW BUSINESS PROFESSIONAL

Prime South Africa
03.2023 - Current
  • Conduct in-depth consultations with clients to understand their needs, preferences, and goals.
  • Customize solutions and recommendations based on individual client needs and budget constraints.
  • Demonstrate product features and benefits effectively to clients through presentations and demonstrations.
  • Build and maintain strong relationships with clients to foster trust and loyalty.
  • Provide exceptional customer service before, during, and after the sales process to ensure customer satisfaction and retention.
  • Track sales metrics and performance targets, such as conversion rates and revenue goals, and adjust strategies as needed to achieve objectives.

Sales Associate

IStore
06.2022 - 02.2023
  • Solved customer challenges by offering relevant products and services.
  • Maintained accurate contract records and transaction documents.
  • Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
  • Assessed customer needs and utilized suggestive selling techniques to drive sales.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

JUNIOR IT SUPPORT TECHNICIAN

10 Avenue Holdings
04.2020 - 03.2022
  • Supply personnel with technology support.
  • Troubleshooting technical issues.
  • Installing and configuring hardware and software.
  • Diagnosing and debugging operating systems and applications.
  • Addressing issues and requests regarding service in a punctual and timely.

Education

BACHELOR OF SCIENCE - Information Technology

Richfield Graduate Institute of Technology
Johannesburg, Gauteng
05.2022

NATIONAL SENIOR CERTIFICATE - Secondary Education

Bechet High School
Durban
11.2016

Skills

Excellent Computer Skills

Accomplishments

  • Top KPI Performer: Recognized as the 3rd best KPI performer for July, consistently exceeding sales targets for six consecutive months.
  • Sales Impact: Contributed to a 15% increase in overall sales as a new business professional.

References

References available upon request

Timeline

NEW BUSINESS PROFESSIONAL

Prime South Africa
03.2023 - Current

Sales Associate

IStore
06.2022 - 02.2023

JUNIOR IT SUPPORT TECHNICIAN

10 Avenue Holdings
04.2020 - 03.2022

BACHELOR OF SCIENCE - Information Technology

Richfield Graduate Institute of Technology

NATIONAL SENIOR CERTIFICATE - Secondary Education

Bechet High School
Nonkululeko TongoIT Graduate And Professional