Nonkululeko Tongo
IT Graduate And Professional
Johannesburg
Summary
As a Bachelor of Science graduate in Information Technology, I am eager to leverage my academic knowledge and diverse practical experiences within a dynamic company. My educational background combined with roles in IT, sales, and customer service, has equipped me with a comprehensive understanding of various business functions. I offer a blend of strategic thinking, effective communication, and advanced computer skills with a commitment to contributing to and growing within an innovative company. Recognized for my attention to detail and adaptability, I am well-equipped to address a wide range of challenges in any business environment.
Overview
5
5
years of professional experience
3
3
Language
Work History
NEW BUSINESS PROFESSIONAL
Prime South Africa
03.2023 - Current
- Conduct in-depth consultations with clients to understand their needs, preferences, and goals.
- Customize solutions and recommendations based on individual client needs and budget constraints.
- Demonstrate product features and benefits effectively to clients through presentations and demonstrations.
- Build and maintain strong relationships with clients to foster trust and loyalty.
- Provide exceptional customer service before, during, and after the sales process to ensure customer satisfaction and retention.
- Track sales metrics and performance targets, such as conversion rates and revenue goals, and adjust strategies as needed to achieve objectives.
Sales Associate
IStore
06.2022 - 02.2023
- Solved customer challenges by offering relevant products and services.
- Maintained accurate contract records and transaction documents.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
JUNIOR IT SUPPORT TECHNICIAN
10 Avenue Holdings
04.2020 - 03.2022
- Supply personnel with technology support.
- Troubleshooting technical issues.
- Installing and configuring hardware and software.
- Diagnosing and debugging operating systems and applications.
- Addressing issues and requests regarding service in a punctual and timely.
Education
BACHELOR OF SCIENCE - Information Technology
Richfield Graduate Institute of Technology
Johannesburg, Gauteng05.2022
NATIONAL SENIOR CERTIFICATE - Secondary Education
Bechet High School
Durban11.2016
Skills
Excellent Computer Skills
IT Support
Customer Service
Sales Negotiaton
Excellent problem solving
Ability to work well under pressure
Effective communication
Accomplishments
- Top KPI Performer: Recognized as the 3rd best KPI performer for July, consistently exceeding sales targets for six consecutive months.
- Sales Impact: Contributed to a 15% increase in overall sales as a new business professional.
References
References available upon request
Timeline
NEW BUSINESS PROFESSIONAL
Prime South Africa
03.2023 - Current
Sales Associate
IStore
06.2022 - 02.2023
JUNIOR IT SUPPORT TECHNICIAN
10 Avenue Holdings
04.2020 - 03.2022
BACHELOR OF SCIENCE - Information Technology
Richfield Graduate Institute of Technology
NATIONAL SENIOR CERTIFICATE - Secondary Education
Bechet High School