Nonkululeko Pertunia Nkosi

I Head the E commerce department and the two stores that the company has, I am responsible for all the audits and operation, I have created our online store and all e commerce stores

• Provided valuable insights on cost reduction strategies, leading to increased profitability for organization.
• Prepared detailed financial reports for senior management review, highlighting key performance indicators and trends impacting business health.
• Managed customer deliveries and assisted with carrying out orders to promote maximum satisfaction.
• Checked expenses against budget controls, entered figures and reconciled business accounts to address discrepancies.
• Trained new team members on accounting best practices, fostering a culture of continuous learning within the department.
• Recorded deposits, reconciled monthly bank accounts and tracked expenses.
• Created detailed expense reports to facilitate reimbursement for business expenses incurred.
• Communicated and resolved disputes with clients regarding outstanding invoices, payments and adjustments.

• Managed overall store operations, administration, and customer service
• Implemented staff scheduling, recruitment, and selection processes
• Developed and executed stock loss prevention plans
• Prepared for stocktakes and controlled costs effectively
• Analyse Profit and Loss statements for performance evaluation
• Provided coaching and training to enhance staff skills
• Completed point of sale opening and closing procedures.
• Assisted with hiring, training and mentoring new staff members.
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.

• Oversaw store operations, administration, and customer service
• Managed staff scheduling, recruitment, and selection
• Implemented stock loss prevention strategies
• Prepared for stocktakes and controlled costs
• Analyzed Profit and Loss statements for strategic decision-making
• Conducted coaching and training sessions for staff
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Assisted with hiring, training and mentoring new staff members.
• Completed point of sale opening and closing procedures.
• Improved customer satisfaction through staff training in customer service and product knowledge.
• Increased store profitability by implementing cost-saving measures and efficient inventory management strategies.

• Handled store administration and operations
• Implemented effective cost control measures
• Analyzed Profit and Loss statements for performance assessment
• Prepared for stocktakes and implemented stock loss prevention
• Managed cashiers' pick-ups and cash-ups
• Conducted recruitment and selection processes
• Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
• Managed inventory control, cash control, and store opening and closing procedures.
• Completed point of sale opening and closing procedures.
• Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
• Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

• Managed store administration and operations
• Implemented cost control measures
• Analysed Profit and Loss statements for performance evaluation
• Prepared for stock takes and implemented stock loss prevention
• Managed cashiers' pick-ups and cash-ups
• Conducted recruitment and selection processes
• Supervised staff and delegated tasks to maintain positive, productive administrative operations.
• Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
• Updated reports, managed accounts, and generated reports for company database.
• Interviewed, recruited and onboarded new staff for high-performing administration teams.

• Informed customers of current store promotions to encourage additional sales purchases.
• Greeted customers and helped with product questions, selections, and purchases.
• Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders, and pricing needs.
• Helped customers complete purchases, locate items, and join reward programs.

• Worked as a cashier and cellphone consultant
• Responsible for replenishment and floor coverage
• Solved customer challenges by offering relevant products and services.
• Assessed customer needs and utilized suggestive selling techniques to drive sales.
• Provided positive first impressions to welcome existing, new, and potential customers.