Hi, I’m
Nonkululeko Mhlaba
Human Resource Management
Cape Town
Summary
Experienced Clerk with exceptional typing and data entry abilities and results-driven nature. Knowledgeable about logging daily information, researching variances and maintaining thorough records. Accuracy-driven, service-oriented and diligent about completing tasks with little supervision. Dedicated administrative professional with successful experience in fast-paced office settings. Hardworking team player with expertise in completing various clerical tasks and offering staff support. Responsible, punctual and productive professional when working with little to no supervision. Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Highly efficient planning, problem-solving, and communication skills. Resourceful and experienced worker offering expertise in customer service, travel coordination and file management. Detail-oriented team player with strong organizational skills. Handles multiple projects simultaneously with a high degree of accuracy.
Overview
7
years of professional experience
3
years of post-secondary education
Work History
CITY OF CAPE TOWNCape Town
Clerk Intern
02.2023 - Current
Job overview
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Provided quality clerical support through data entry, document management, email correspondence, and overseeing operation of office equipment.
- Interacted with customers by phone, email, or in-person to provide information.
- Produced high-quality communications for internal and external use.
- Maintained filing system and organized customer documents for easy retrieval of information.
- Processed documents and materials to disseminate information to appropriate parties.
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
Department of educationEASTERN CAPE
HR Intern
02.2018 - 12.2019
Job overview
- Developed strong written and verbal communication skills.
- Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
- Worked with HR team to coordinate company events.
- Maintained relationships with personnel using strong collaboration and teamwork skills.
- Answered phone and performed clerical duties to assist human resources department.
- Created and updated tracking spreadsheets using MS Excel.
- Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
- Pre-screened resumes prior to sending to corporate hiring managers for consideration.
- Conducted performance reviews and provided feedback to managers on employee performance.
- Filed paperwork, sorted, and delivered mail and maintained office organization.
Deparment of educationCape Town
Administrative Secretary
06.2016 - 01.2018
Job overview
- Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
- Responded to inquiries from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Kept reception area clean and neat to give visitors positive first impression.
- Created and updated records and files to maintain document compliance.
- Screened visitors and issued badges to maintain safety and security.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
Education
King Sabata Dalindyebo TVET COLLEGEMTHATHA
High School Diploma
02.2014 - 11.2016
Skills
Telephone etiquette
undefinedTimeline
Clerk Intern
CITY OF CAPE TOWN
02.2023 - Current
HR Intern
Department of education
02.2018 - 12.2019
Administrative Secretary
Deparment of education
06.2016 - 01.2018
King Sabata Dalindyebo TVET COLLEGE
High School Diploma
02.2014 - 11.2016
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