Summary
Overview
Work History
Education
Skills
Websites
Achievements And Leadership
Projects And Volunteering
Certification
Software
Timeline
Intern
Nonkululeko Magida

Nonkululeko Magida

Service Consultant
Pretoria

Summary

Knowledgeable customer service specialist with solid background in service consulting, known for improving client satisfaction through tailored solutions. Demonstrated success in resolving complex customer issues and enhancing service processes. Proven ability to communicate effectively and collaborate with diverse teams.

Overview

9
9
years of professional experience
11
11
years of post-secondary education
3
3
Certifications

Work History

Front of House Service Consultant

Huawei
11.2024 - Current
  • Greet and assist clients and visitors, ensuring a professional and welcoming customer experience.
  • Perform initial inspections of customer devices to identify visible issues and gather relevant information.
  • Troubleshoot a variety of hardware and software issues experienced by customers, providing immediate solutions where possible.
  • Diagnose and resolve software-related problems, including system updates, application errors, and connectivity issues.
  • Facilitate the repair process by coordinating with technical teams, ensuring clear communication between customers and technicians.
  • Manage device intake and return processes, maintaining detailed records of customer devices and services performed.
  • Utilize diagnostic tools and software to perform assessments and resolve technical issues efficiently.
  • Offer guidance and recommendations on device care, software updates, and warranty coverage.
  • Collaborate with internal teams to ensure a seamless service experience for customers.
  • Process payments for services rendered and maintain accurate financial records.
  • Ensure compliance with company policies and maintain confidentiality of customer data.

HR Clerk Temp

DB Schenker
07.2024 - 07.2024
  • Organize and maintain employee records in both physical and electronic filing systems.
  • Ensure that all personnel files are properly labelled and stored in an accessible manner.
  • Digitally scan and upload physical HR documents (contracts, performance reviews, etc.) into the company's HR database.
  • Handle sensitive employee information with discretion and maintain confidentiality at all times.
  • Assist in the implementation of new digital filing systems or HR software as needed.

Administrator and Personal Assistant

Amacusi
01.2024 - 05.2024
  • Greeting visitors, handling calls, and managing email inquiries efficiently.
  • Providing comprehensive support to executives, including scheduling, document drafting, and file organization.
  • Coordinating office activities, ordering supplies, and assisting in event planning.
  • Ensuring accurate data entry, maintaining organized records, and generating reports as needed.
  • Managing incoming and outgoing mail, responding to inquiries promptly, and maintaining communication channels.
  • Scheduling appointments, sending reminders, and resolving scheduling conflicts effectively.
  • Coordinating travel logistics, preparing itineraries, and managing travel expenses.
  • Providing exceptional service to clients and stakeholders, addressing inquiries, and resolving issues promptly.
  • Assisting in meeting preparation, setting up facilities, and documenting meeting minutes.
  • Supporting project tasks, tracking deadlines, and organizing project-related documents.
  • Monitoring access, following security protocols, and reporting incidents promptly.
  • Handling sensitive information confidentially, maintaining privacy, and adhering to data protection policies.
  • Proficient in office software and equipment, with a capacity to learn new technologies quickly.
  • Collaborating effectively with colleagues, providing support, and contributing to a positive work environment.

Customer Service (SDS) Associate

Amazon
06.2023 - 12.2023
  • Consistently provide excellent customer service (top 10% of the site), manage and track performance metrics.
  • De-escalating critical customer interactions to provide solutions and ensure customer satisfaction.
  • Ensure successful deliveries by supporting customers, drivers, shippers, and delivery service partners.
  • Answering questions about a variety of products, assisting customers place orders, use promotions and resolve delivery or product issues, and issue concessions through phone, chat, and/or email.
  • Using a variety of tools to navigate and review solutions in real-time, facilitate the flow of information between delivery stakeholders, and communicate effectively with our customers.
  • Investigate and resolve technical problems for delivery stakeholders and customers.
  • Assist team members to solve unique issues and report systemic or critical issues and progress to TM.
  • Taking meeting notes for weekly team meeting.
  • Ensuring all team members complete training as the team's training point of contact. As well as, reporting to team manager with the team's progress.

IT Lab Assistant

Mining Industry Study Centre, University of Pretoria
10.2022 - 02.2023
  • Supported non-technical users by investigating and resolving hardware and software issues on workstations, personal computers and printers.
  • Answered general user inquiries.
  • Setup workstations, performed DHCP multicasting and Macrium Reflect casting, and troubleshooted faulty workstations.
  • Enforced student computing code of conduct.
  • Data entry and Inventory control.
  • Collaborated with staff, users and management to establish requirements for new systems or modifications.
  • Reported major IT issues or defective products for further escalation.
  • Recorded daily activities completed, data communications and remedial action.
  • Installed and performed minor repairs to hardware, software, or peripheral equipment, following user manual.
  • Monitored daily performance of existing computer systems.

Au Pair and Tutor

Private Residence
01.2021 - 12.2022
  • Collaborated with students, teachers and parents to determine student needs and develop tutoring plans.
  • Helped students to define and plan academic goals and milestones to support progress.
  • Worked with students to increase knowledge retention and improve study skills.
  • Documented session schedules, material covered, and hours worked for reporting and tracking purposes.
  • Used online learning platforms to develop lessons, post assignments and communicate with students.

Student Intern

Aurecon
01.2020 - 01.2020
  • Summarized and reported on in-depth research on methodologies, techniques and trends to team and management.
  • Contributed to brainstorming meetings to develop marketing ideas for collateral and digital content.
  • Performed duties as requested by supervisory staff and according to strict timetables.
  • Supported team research, analysis and problem-solving using variety of tools and techniques.
  • Prepared PowerPoint slides for use in presentations.

Waitress

Burning Arrow Spur
01.2016 - 11.2017
  • Took food and beverage orders with 100% accuracy.
  • Answered customer menu questions and offered suggestions based on individual preferences.
  • Answered phones to take orders for customer pick up or delivery.
  • Entered orders and processed payments using till system.
  • Engaged customers in friendly conversation to build connections and increase satisfaction.
  • Addressed and resolved customer concerns quickly, working with management to fix complex issues.
  • Maintained knowledge of current menu items, ingredients and preparation methods.

Education

National Diploma - Industrial Engineering

UNISA
01.2024 - 12.2025

Bachelor of Engineering - Industrial Engineering

University of Pretoria
01.2020 - 12.2023

National Senior Certificate - Mathematics, Physical Science, English

Clapham High school
01.2013 - 12.2017

Skills

Complaint resolution

Achievements And Leadership

  • Fly@UP Assist Award, University of Pretoria, 2018, Achieve average above 75%
  • McConnell Award for Journalism, Clapham High School, 2017, Awarded for advocating for justice and fairness

Projects And Volunteering

Co-teacher Volunteer, The Mamelodi Initiative, 02/2019 - 11/2020

  • Design and deliver engaging lessons in Mathematics and Physical Science to students.
  • Adapt teaching methods and materials to accommodate diverse learning styles and abilities.
  • Provide one-on-one and group sessions to discuss career options and pathways with students.
  • Guide students through the university application process, including researching institutions and programs.
  • Collaborate with fellow teachers and program coordinators to develop and refine curriculum materials.
  • Organize and participate in community events, workshops, and outreach activities related to education and career readiness.


Charity Portfolio Head, SAIIE Tuks Sub-committee, 01/2020 - 03/2021

  • Develop creative fundraising strategies and campaigns to generate revenue and resources.
  • Explore new opportunities and partnerships to expand the scope and reach of charitable activities.'
  • Provide guidance, mentorship, and support to team members and volunteers.
  • Strategize and plan charity events, including selecting themes, venues, and activities.
  • Manage event budgets, procure necessary supplies, and oversee logistics.
  • Develop project timelines, milestones, and goals for each charity event.
  • Establish systems for receiving and managing donations of various items.
  • Prepare comprehensive reports on project progress, including financial summaries and impact assessments.
  • Present project updates and outcomes to stakeholders and the organization.

Certification

Rapid Developer Certification, Mendix

Software

Microsoft Office Suite

Solid Works

MatLab

Notepad

7-Zip

MySQL

Power BI

Python

R Studio

SAP Gui

Zoom

LaTex

Jupyter Notebook

Anaconda

Bizagi

Lingo

BPMN

Timeline

Front of House Service Consultant

Huawei
11.2024 - Current

HR Clerk Temp

DB Schenker
07.2024 - 07.2024

Administrator and Personal Assistant

Amacusi
01.2024 - 05.2024

National Diploma - Industrial Engineering

UNISA
01.2024 - 12.2025

Customer Service (SDS) Associate

Amazon
06.2023 - 12.2023

Rapid Developer Certification, Mendix

11-2022

IT Lab Assistant

Mining Industry Study Centre, University of Pretoria
10.2022 - 02.2023

Au Pair and Tutor

Private Residence
01.2021 - 12.2022

Student Intern

Aurecon
01.2020 - 01.2020

Bachelor of Engineering - Industrial Engineering

University of Pretoria
01.2020 - 12.2023

Workshop Practice, University of Pretoria

11-2018

Youth Leadership and Public Speaking Program, Toastmasters International

12-2017

Waitress

Burning Arrow Spur
01.2016 - 11.2017

National Senior Certificate - Mathematics, Physical Science, English

Clapham High school
01.2013 - 12.2017

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Nonkululeko MagidaService Consultant