NONKULULEKO LANGA
Administrator
Durban
Summary
Methodical Quality Control Analyst skilled in developing protocols to positively impact manufacturing quality. Practiced at completing exhaustive tests of incoming materials, components and finished products. Proven experience within Manufacturing industry performing direct hands-on work in QA and QC functions with strong familiarity of general practices. Reliable Quality Control Specialist with abilities in blueprint interpretation, operations monitoring and quality control inspections. Outstanding communication, active listening, and organizational talents. Physically fit and adaptable with the capability to work in various work environments.
Overview
12
12
years of professional experience
Work History
Laboratory Quality Controller
HENDOK GROUP
Durban
09.2022 - Current
- Participate in laboratory meetings, decision-making and policy implementation
- Be responsible for revision and review of all quality management procedures
- Support the Laboratory management team in the execution of their duties
- Document inspection outcomes by completing details reports and performance records
- Resolving quality-related issues adhering to deadlines
- Collecting, preparing and or testing samples
- Testing chemicals and putting labels
- Providing technical support
- Presenting results to senior staff
- Recording and analysing data
- Maintain daily logs and equipment record books
- Ensuring that safety guidelines are adhered to at all times within the company
- Resolve quality related issues in a timely manner.
Quality Controller & Lab Technician
LUBECHEM PRODUCT
Durban
06.2021 - 12.2021
- Perform quality assessment measures on all incoming materials from vendors and outgoing products ready to be shipped
- Reject all the incoming raw materials fail to meet quality expectations and report the issue to the concerned department at the earliest
- Monitor the production phase at various levels
- Document inspection outcomes by completing details reports and performance records
- Resolving quality-related issues adhering to deadlines
- Collecting, preparing and or testing samples
- Testing chemicals and putting labels
- Providing technical support
- Presenting results to senior staff
- Recording and analysing data
- Maintain daily logs and equipment record books
- Ensuring that safety guidelines are adhered to at all times within the company
- Resolve quality related issues in a timely manner.
Clinic Assistant
UNJANI CLINIC
Durban
07.2020 - 01.2021
- Creating a positive experience by welcoming and assisting clinic patients
- Preparing patient files by obtaining personal and health information
- Promoting patient safety by maintaining a clean and hygienic environment
- Mediating between patients and healthcare providers
- Guiding patients through the clinic's various facilities and procedures
- Setting up and stocking examination and procedure rooms
- Sterilizing medical equipment and sanitizing designated areas.
Customer Service Representative
BOARDMAN'S
Durban
02.2019 - 09.2019
- Maintaining a positive, empathetic, and professional attitude toward customers at all times
- Responding promptly to customer inquiries
- Communicating with customers through various channels
- Acknowledging and resolving customer complaints
- Knowing the products inside and out so that you can answer questions
- Processing orders, forms, applications, and requests
- Keeping records of customer interactions, transactions, comments, and complaints
- Ensure customer satisfaction and provide professional customer support.
Internship
EXPRESSIVE THROUGH THE LINE
Durban
05.2018 - 02.2019
- Responsible for maintaining crucial project documents which track project progress
- Arranges meetings with the members of the project
- File all project documents in an appropriate database and ensure that all documents are accurate and have been accepted by the Project Manager
- Distribute documents/packages to various stakeholders as required
- Update registers and statistics
- Keep and maintain the filling system for the department
- Monitoring deadlines for each project task.
Administrator
TUPPERWARE AQUA SALES
Durban
06.2016 - 03.2017
- Answering incoming calls; taking messages and redirecting calls as required
- Dealing with email enquiries
- Taking minutes
- Diary management and arranging appointments, booking meeting rooms and conference facilities
- General office management such as ordering stationary
- Organising travel and accommodation for staff and customers
- Arranging both internal and external events
- Maintaining the company social media accounts
- Providing administration support to Sales Reps, and Senior Management.
Sales Consultant
WOOLWORTHS
Durban
08.2012 - 03.2014
- Deliver a unique customer experience to internal and external customers
- Maximise all sales opportunities through supporting promotional activities and offering styling which delights and exceeding our customer service experience
- Maintain company presentation standards as per Visual Merchandising guidelines
- Achievement of sales targets each month ensuring sales are maximised and targets met
- Ensure product replenishment and availability of products on the sales floor
- Maximise store profits through supporting in-store teams to minimise shrinkage
- Develop product knowledge in order to assist customers in making the right buying decision and ensure that they know how to get the best from their purchase
- Participate professionally within the team, working towards the achievement of Department and stores team budgets and goals
- Participate in out of hours activities such as stock takes, product workshops, and team meetings.
Education
Certificate in Project Management - undefined
GATEWAY CITY COLLEGE
Matric - undefined
Mhawu High School
Skills
Problem solvingSwitchboardAdministrationOperationsAdmin Support to Area Manager and Regional ManagerTendersOffice ManagementRecords Management
Manufacturing Experience
MS Office
Manufacturing background
Inspections and reviews
ISO Standards
Customer Focus
Finished Goods Inspection
Test Results Interpretation
Data Capture and Analysis
Environmental Sampling and Testing
Quality Control Data Compilation
Laboratory Equipment Calibration
Written Communication
Problem-solving aptitude
Time Management
Excellent Communication
Product Inspections
Sample auditing
Pc Skills
- Word
- Excel
- PowerPoint
- Internet / Email
Personal Information
- Available: Immediately
- License: Code 10
- Nationality: South African
Equity
African Female
References
- Hendok Group, Felicity Sithole - Manager, 082 506 6204
- Lubechem Product, Precious Luthuli - Manager, 073 969 6802
- Unjani Clinic, Nompumelelo Phungula - Manager, 073 271 2860
- Expressive Through The Line, Nelly Shange - Manager, 031 010 0372
- Boardmans, Mr X Zibane - Store Manager, 031 562 8346
- Tuppeware Aqua Sales, Miss L.P Lekela - Manager, 031 465 9941
Timeline
Laboratory Quality Controller
HENDOK GROUP
09.2022 - Current
Quality Controller & Lab Technician
LUBECHEM PRODUCT
06.2021 - 12.2021
Clinic Assistant
UNJANI CLINIC
07.2020 - 01.2021
Customer Service Representative
BOARDMAN'S
02.2019 - 09.2019
Internship
EXPRESSIVE THROUGH THE LINE
05.2018 - 02.2019
Administrator
TUPPERWARE AQUA SALES
06.2016 - 03.2017
Sales Consultant
WOOLWORTHS
08.2012 - 03.2014
Certificate in Project Management - undefined
GATEWAY CITY COLLEGE
Matric - undefined
Mhawu High School