Nonkululeko Gaba
Shop Assistant
Johannesburg
Summary
Organized Shop Assistant with 15 years experience in retail. Works well with no supervision and maintains focus on delivering top-notch assistance. Known for taking initiative and very reliable team player.
Overview
17
17
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
Work History
Retail Shop Assistant
Postnet
Johannesburg
04.2008 - Current
- Drove customer loyalty and consistent sales through friendly service and knowledgeable assistance.
- Assisted customers with prompt and polite support in-person and via telephone.
- Completed daily tasks accurately and on-time to support shop needs.
- Remained calm and composed in tense situations involving angry or upset customers.
- Checked incoming orders and organized new stock.
- Assisted customers in finding items and explained benefits and services to increase sales and satisfaction.
- Helped managers with daily checklists and last-minute requirements.
- Reviewed prices and performed audits to detect and correct price discrepancies.
- Collected payment by cash, debit or credit card and used Point of Sale system to process transaction.
- Recommended complementary purchases to customers, increasing revenue.
- Listened to customer needs and desires to identify and recommend optimal products.
- Wrapped, boxed and weighed packages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
Switchboard Operator
Nelson Mandela Metropolitan Municipality
Port Elizabeth
01.2007 - 03.2008
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Connected callers with appropriate professional, department, or business.
- Created and maintained company phone directory with current extensions and staff information.
- Documented messages and forwarded to correct individual.
- Collected and verified telephone numbers, addresses, and proper spelling of names.
- Operated switchboard and routed incoming calls to appropriate departments.
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Maintained accurate records of calls placed and received.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Followed up on customer inquiries to confirm issues were adequately addressed.
- Monitored call queues and worked quickly to answer and resolve inquiries within target timeframes.
- Resolved customer issues and complaints promptly and politely, upholding satisfaction.
Education
High School Diploma -
Uitenhage High School
Uitenhage 01.1995 - 12.1999
Skills
Point-of-sale systems
Additional Information
Citizenship: South African
Gender: Female
Driver's License: Code 08
Languages: English | Xhosa | Afrikaans | Zulu
Certification
End-User Computing
Timeline
Retail Shop Assistant
Postnet
04.2008 - Current
Switchboard Operator
Nelson Mandela Metropolitan Municipality
01.2007 - 03.2008
End-User Computing
12-2004
Tourism Receptionist
12-2004
High School Diploma -
Uitenhage High School
01.1995 - 12.1999
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