Nonkanyiso Lencoe
Credit & Collection Manager
Terenure
Summary
I am an enthusiastic and professional individual with very good communication skills. I enjoy being part of a team, as well as leading a successful and productive team. I am able to communicate at all levels within the organization. I have excellent organizational and administration skills coupled with experience in dealing with customers/clients at all levels within an organization. I am a proactive individual with a logical approach to challenges. I perform effectively even within a highly pressurized working environment. I am quick to grasp new ideas and concepts, and develop innovative and creative solutions to problems, I enjoy a new challenge. Even under significant pressure, I possess a strong ability to perform effectively.
Overview
27
27
years of professional experience
2030
2030
years of post-secondary education
Work History
Credit & Risk Manager
Housing Investment Partners
10.2012 - Current
- Lead and guide the Collections Team and Credit Team in carrying out their day-to-day duties and be an escalation point for difficult matters to resolve
- Set out targets and objectives for the team and implement strategies to ensure their achievement
- Ensure the implementation of effective and efficient credit assessment and collection mechanisms including recommending Policy and Procedures
- Develop and implement effective systems and processes to identify potential non-performing loans and their remediation
- Use knowledge and understanding of customer base, economics, legal environment, industry trends and internal policies and objectives to implement appropriate recovery methods (i.e. payment plans, restructurings, debt enforcement) to ensure minimal loss and where appropriate customer retention
- Manage legal collections: -Approve accounts to be handed over by Collections Officers; -Manage the allocation of matters to Collections Attorneys; -Recommend appointment of Collections Attorneys to the HiP Panel.
- Manage and annually review the Service Level Agreements.
- Manage Debt Review matters and negotiate the best possible loan repayment arrangements for HiP with debt counsellors.
- Manage after-Sale in execution processes.
- Ensure all Collections team activities comply with applicable legislation e.g. the National Credit Act 34 of 2005 & Regulations and HiP internal policies.
- Pro-actively and continuously deliver Service Excellence in order to enable the business to achieve its’ business objectives.
- Actively seek alternative methods of improving operations and processes to increase efficiencies and reduce costs.
- Attend to Internal and External Auditors and Regulators to smoothen and expedite their assurance activities.
Customer Service & Collections Consultant
Nedbank Limited
02.2012 - 09.2012
- Enhance the Legal & recovery process, follow client centric legal collection for all products: Home loan, Vehicle and cheque accounts.
- Hand over accounts to attorney`s for collection/ foreclosure and monitoring thereof.
- Manage and monitor the legal recovery process from inception to after-sale
- Liaising with third parties i.e. Estate Agents, Valuators, Attorneys, tracer`s, debt counsellor’s, auctioneer, assessors etc.
- Proceeding with foreclosure process on accounts where client cannot not afford or is not co-operative.
- Ensure that attorney`s adhere to the bank`s service level agreements.
- Ensure that collection targets are met every month
- Ensure legal documentations are correct with regards to legal procedures.
- Assist clients with suitable restructuring or re-payment plans.
- Recover proceeds on properties/ Vehicle is sold to third party.
- Tracing absconded clients and missing assets, dealing with debt review terminations, attending to debt review proposal and court orders.
Legal Absconsions Consultant/ Practitioner Liaison Officer
First National Bank
08.2010 - 01.2012
- Engage customers on a day to day basis and ensure that all arrears are cleared and accounts are up to date.
- Load debit orders, stop orders.
- Reconcile and allocate cash payments to respective accounts.
- Study, understand and know customer payment behaviour’s to enable appropriate collections approach.
- Negotiate with customers in arrears and offer them realistic and reasonable payment plans in line with Credit Policy and Procedures.
- Appropriately restructure irregular accounts and closely monitor adherence to restructured terms and conditions.
- Keep management informed about all clients in arrears, the collections approach adopted, commitments made by customers and performance as per agreed payment arrangements.
- Monitor and improve client query resolution related to defaulting instalment.
Credit Controller
Summit Financial Partners
09.2006 - 07.2010
- Rehabilitating of arrears account
- Telephonic debt collection on individuals & corporate accounts.
- Making arrangements with clients.
- Invoicing & receipting of payments
- Preparing recons & Journals.
- Attending to insurance claim
- Attending to administration orders & Garnish orders
- Following up on matters that are proceeding with legal action
- Reporting weekly to the Debtors Manager about non-payments & short payments.
- Liaising with Trans-union about listing of client`s on credit bureau.
- Tracing.
Supervisor
Eastern Cape Communications
07.2001 - 08.2006
- Training community on community development projects.
- Preparing training manuals
- General administration duties.
- Data capturing
- Research on new projects.
Debtors Clerk
Blake & Associates
12.2000 - 06.2001
- Set out targets and objectives for the Collections Team and implement strategies to ensure their achievement
- Managing debtor`s clerks.
- Monitoring collections process and procedure`s.
- Closing paid up accounts.
- Attending to client`s complaints ensure excellent customer service.
- Draw productivity stats.
- Preparing recons & Journals.
- Attending to staff`s queries, complaints and couching.
- Auditing accounts, monitoring arrangements made & check on follow up dates.
Trainer & Facilitator
03.1999 - 12.1999
Debtors Supervisor
01.1998 - 01.1999
Education
Leadership Course - Practical Leadership Course
Udemy Academy
Housing Finance for Sub-Saharan Africa - Housing Part of the Economy, Core building Blocks of a Housing System, Valuation of Mortgage Instrument & Diverse Housing Finance, Risk & Risk Management of Housing Finance, State of Housing Finance in Sub- Sahara Africa, Safety & Soundness of Housing Finance: The Regulators
University of Cape Town
Credit Management - Fundamentals of Credit Management, Financial Accounting Principles, International Credit Management, Operating Liquidity Management
UNISA
06.2016 - 12.2017
Para-Legal Diploma - Property Law & Conveyance, Legal office Practice, Civil litigation, Debt Collecting, Wills & Estate, Criminal Law Procedure and Criminal Law Procedure
Damelin College
01.2010 - 12.2011
Bachelor of Arts - Criminology & Psychology
Walter Sisulu University
01.1993 - 12.1996
BA Honors - Criminology
Walter Sisulu University
01.1997 - 12.1997
Skills
Service-oriented communication skills
Effective negotiation techniques
Financial and business acumen
Time Management
Well-developed English written and oral communication skills
Assertive but in a customer-orientated way
Mentor
coach
manage subordinates
Credit analysis
Customer relations
Delinquency tracking
Teamwork
Loan administration
Accounts receivable oversight
Effective communication
Credit risk
Credit decisions
Negotiation
Debt recovery oversight
Assessment of credit risk
Risk evaluation
Reliability
Collaborative team development
Operational risk management
Client relationship management
Loan assessment expertise
Personal Information
Marital Status: Married
Own Transport
YES
Timeline
Credit Management - Fundamentals of Credit Management, Financial Accounting Principles, International Credit Management, Operating Liquidity Management
UNISA
06.2016 - 12.2017
Credit & Risk Manager
Housing Investment Partners
10.2012 - Current
Customer Service & Collections Consultant
Nedbank Limited
02.2012 - 09.2012
Legal Absconsions Consultant/ Practitioner Liaison Officer
First National Bank
08.2010 - 01.2012
Para-Legal Diploma - Property Law & Conveyance, Legal office Practice, Civil litigation, Debt Collecting, Wills & Estate, Criminal Law Procedure and Criminal Law Procedure
Damelin College
01.2010 - 12.2011
Credit Controller
Summit Financial Partners
09.2006 - 07.2010
Supervisor
Eastern Cape Communications
07.2001 - 08.2006
Debtors Clerk
Blake & Associates
12.2000 - 06.2001
Trainer & Facilitator
03.1999 - 12.1999
Debtors Supervisor
01.1998 - 01.1999
BA Honors - Criminology
Walter Sisulu University
01.1997 - 12.1997
Bachelor of Arts - Criminology & Psychology
Walter Sisulu University
01.1993 - 12.1996
Housing Finance for Sub-Saharan Africa - Housing Part of the Economy, Core building Blocks of a Housing System, Valuation of Mortgage Instrument & Diverse Housing Finance, Risk & Risk Management of Housing Finance, State of Housing Finance in Sub- Sahara Africa, Safety & Soundness of Housing Finance: The Regulators
University of Cape Town
Leadership Course - Practical Leadership Course
Udemy Academy