NONJABULO SITHOLE
Client Support Agent
Germiston
Summary
Client Support Agent with experience in Fibre, LTE, and Hosting support. Strong technical troubleshooting skills, clear customer communication, and a proven ability to resolve issues efficiently while maintaining high service standards.
Overview
10
10
years of professional experience
2
2
Certifications
Work History
Client Support Agent
Afrihost
08.2022 - Current
- Email authentication platform for SPF and DKIM. Internet fundamentals, DNSsettings, mail routing, and tracking .
- Escalate issues using ticket management system
- Scheme to the server using Linux
- Linux system administration in MySQL,MariaDB and MongoDB
- Ability to do research and outline solutions.
- Attended all logged support incidents .
- Assisting with all products: Fibre, DSL, Hosting, Air Mobile, LTE, VoIP
- Working well in a team.
- Work closely with team lead and management.
- Establish positive client relationships through efficient customer service assistance.
- Experience providing L1 technical support
Customer Service & Sales Agent
Telkom Blutech
09.2020 - 05.2021
- Making sales
- Processing sales on NGN CRM
- Advising customers about fibre, checking coverage and how it works
- Advising customers with wifi packages and what would suit their needs
- Providing good customer service
- Promoting Telkom prepaid Sim cards
- Assisting customers with landline queries
- Providing customers with new landlines
- Providing small businesses with landline
- Assisting customers with billing queries
- Activating new devices
- Assisting customers with claiming devices from insurance
Store Supervisor
Forever New
02.2019 - 09.2020
- Supervise daily store operations to ensure smooth, efficient, and high-standard customer service.
- Lead and motivate the sales team to achieve and exceed sales targets.
- Provide hands-on customer support, including styling advice, handling queries, and resolving complaints.
- Oversee merchandising, stock replenishment, and visual presentation in line with brand standards.
- Manage shift planning, timekeeping, and staff performance during assigned shifts.
- Monitor inventory levels, coordinate stock takes and ensure loss prevention procedures are followed.
Bartender
Emperious Palace
06.2016 - 02.2019
- Provide exceptional customer service, offering drink recommendations and ensuring a welcoming, engaging bar experience for all guests.
- Maintain a clean, organized, and fully stocked bar area, adhering to strict hygiene and safety standards.
- Handle cash, card payments, and operate the POS system with accuracy and efficiency.
- Monitor stock levels, assist with inventory management, and ensure timely restocking of bar supplies.
- Comply with all legal requirements related to the responsible service of alcohol.
- Collaborate closely with front-of-house and kitchen teams to ensure smooth and efficient service.
Education
High School - English, Afrikaans, Maths Literacy, Life Sciences, Tourism, Economics, Life Orientation, and Geography
Leondale High
01.2015
Skills
Technical Skills
Communication Skills
Customer Service Skills
Work Ethic & Attitude
Logical troubleshooting
Shift work experience
Certification
Hotel School
References
- Bonolo, Nakeng, POD Leader, 076 523 7414, Afrihost
- Rose, Store Manager, 071 897 1876, Forever New
Timeline
Client Support Agent
Afrihost
08.2022 - Current
Customer Service & Sales Agent
Telkom Blutech
09.2020 - 05.2021
Store Supervisor
Forever New
02.2019 - 09.2020
Bartender
Emperious Palace
06.2016 - 02.2019
High School - English, Afrikaans, Maths Literacy, Life Sciences, Tourism, Economics, Life Orientation, and Geography
Leondale High