NONJABULO SITHOLE
Germiston,Gauteng
Summary
To excel in applying my knowledge and be productive in any field of employment.
Overview
9
9
years of professional experience
Work History
Technical Support Agent
Afrihost
Rivonia
08.2022 - Current
- Email authentication platform for SPF and DKIM.
- Internet fundamentals, DNS settings, mail routing, and tracking delivery.
- Great communication skills.
- Knowledge of networking protocols, technologies, and APIs (TCP/IP, HTTP).
- Knowledge of IT support as well as maintaining servers on their packages.
- Escalate issues using ticket management system.
- Scheme to the server using Linux.
- Linux system administration in MySQL, MariaDB and MongoDB.
- Ability to do research and outline solutions.
- Attended all logged support incidents and calls.
- Assisting with all products: Fibre, DSL, Hosting, Air Mobile, LTE, VoIP.
- Working well in a team.
- Work closely with team lead and management.
- Establish positive client relationships through efficient customer service assistance.
- Experience providing L1 technical support.
Customer Service & Sales Agent
Telkom Bluetech
Likeside Benoni
09.2020 - 05.2021
- Making sales.
- Processing sales on NGN CRM.
- Advising customers about fibre, checking coverage and how it works.
- Advising customers with wifi packages and what would suit their needs.
- Providing good customer service.
- Promoting Telkom prepaid Sim cards.
- Assisting customers with landline queries.
- Providing customers with new landlines.
- Providing small businesses with landline.
- Assisting customers with billing queries.
- Activating new devices.
- Assisting customers with claiming devices from insurance.
Store Supervisor
Forever New
Mall of The South
02.2019 - 09.2020
- Supervise daily store operations to ensure smooth, efficient, and high-standard customer service.
- Lead and motivate the sales team to achieve and exceed sales targets.
- Provide hands-on customer support, including styling advice, handling queries, and resolving complaints.
- Oversee merchandising, stock replenishment, and visual presentation in line with brand standards.
- Manage shift planning, timekeeping, and staff performance during assigned shifts.
- Monitor inventory levels, coordinate stock takes and ensure loss prevention procedures are followed.
Bartender
Emperious Palace
Kempton Park
06.2016 - 02.2019
- Provide exceptional customer service, offering drink recommendations and ensuring a welcoming, engaging bar experience for all guests.
- Maintain a clean, organized, and fully stocked bar area, adhering to strict hygiene and safety standards.
- Handle cash, card payments, and operate the POS system with accuracy and efficiency.
- Monitor stock levels, assist with inventory management, and ensure timely restocking of bar supplies.
- Comply with all legal requirements related to the responsible service of alcohol.
- Collaborate closely with front-of-house and kitchen teams to ensure smooth and efficient service.
Education
High School - English, Afrikaans, Maths Literacy, Life Sciences, Tourism, Economics, Life Orientation, and Geography
Leondale High
01.2015
Certificate - City and Guilds Skills Proficiency Certificate (Food and Beverage Service)
Hotel School
Skills
- To excel in applying my knowledge and be productive in any field of employment
Contact
062 255 7068, 067 975 6022, nonjabulosithole16@gmail.com
Health
Excellent
Personal Information
Nationality: South African
Timeline
Technical Support Agent
Afrihost
08.2022 - Current
Customer Service & Sales Agent
Telkom Bluetech
09.2020 - 05.2021
Store Supervisor
Forever New
02.2019 - 09.2020
Bartender
Emperious Palace
06.2016 - 02.2019
High School - English, Afrikaans, Maths Literacy, Life Sciences, Tourism, Economics, Life Orientation, and Geography
Leondale High
Certificate - City and Guilds Skills Proficiency Certificate (Food and Beverage Service)
Hotel School