Nompilo Promise Mgoza
Reservation Sales Consultant
Pietermaritzburg
Summary
Customer-oriented Reservation Agent with over 4 years of experience in Ezemvelo KZN Wildlife. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.
Overview
10
10
years of professional experience
1
1
Language
Work History
TEACHING ASSISTANT
BUNGUDUNGA HIGH SCHOOL
04.2023 - 09.2023
- Supporting teachers in managing class behavior.
- Helping teachers plan lessons.
- Resource materials for activities.
- Observing and evaluating student progress.
- helping preparing class lists.
- Creating displays and prepare classrooms.
- Listen to children reading.
- Helping students who require additional support.
- Supporting children across the curriculum.
- Engaging student in a lesson.
- Guide and monitor pupil progress.
RESERVATIONS SALES CONSULTANT
EZEMVELO KZN WILDLIFE (HEAD OFFICE)
01.2018 - 03.2020
- Welcome visitors
- Attending walk in guests
- Capturing, analysing booking
- Accounts administration (billing, invoicing & quotes)
- Management of payment
- Making accommodation booking for international and local guests
- Ordering stationery
- Quotation and billing
- Handling queries on client booking
- Data capture
- Reception duties.
FRONT DESK/RECEPTIONIST & HOUSEKEEPING
MKUZE GAME RESERVE (Ezemvelo resort)
01.2014 - 10.2015
- Welcome visitors
- Handling petty cash
- Creditors and Debtors management
- Management of payment
- Weekly and monthly bank reconciliations
- Maintain security by following procedures, monitoring log book, issuing visitors badges
- Operating switchboard
- Courier of income and outgoing packages
- Ordering stationery
- Handling queries on client booking
- Stock control
- Housekeeping
- Prepare duty rosters for housekeeping
- Proven records and maintaining cleanliness
- Sanitary conditions of designated areas
- Operate different types of cleaning equipment.
TRAVEL CONSULTANT
AFRICAN LINK TOURS & TRAVEL
07.2014 - 12.2014
- Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
- Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
- Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
- Built strong relationships with clients through exceptional communication and personalized service.
Education
National Diploma in Ecotourism Management - undefined
Durban University of technology
National senior Certificate / grade twelve - undefined
Nsikayethu Comprehensive Secondary School
Skills
Computer skillProblem solving skillTime management skillInterpersonal skillWriting skillOrganising skillLeadership skill
Timeline
TEACHING ASSISTANT
BUNGUDUNGA HIGH SCHOOL
04.2023 - 09.2023
RESERVATIONS SALES CONSULTANT
EZEMVELO KZN WILDLIFE (HEAD OFFICE)
01.2018 - 03.2020
TRAVEL CONSULTANT
AFRICAN LINK TOURS & TRAVEL
07.2014 - 12.2014
FRONT DESK/RECEPTIONIST & HOUSEKEEPING
MKUZE GAME RESERVE (Ezemvelo resort)
01.2014 - 10.2015
National Diploma in Ecotourism Management - undefined
Durban University of technology
National senior Certificate / grade twelve - undefined
Nsikayethu Comprehensive Secondary School
Computer Literacy
- Microsoft Word
- Microsoft Excel
- Microsoft PowerPoint
- Microsoft access
- Microsoft outlook
- Microsoft Publisher
- Typing & internet
- MS Teams/ Zoom
Skills And Knowledge
- Communication skills (verbal & written).
- Organizing & Skills. Computer skills (MS Office) Emails & Windows. Inter-personal Skills and a team player.
- Knowledge of policies, procedures & administrative
- office practices. Team work orientated, reliable & good work ethics.
- Decision making, Planning & presentation skills.
- Numeric skills, Time management & Basic accounting
- skills & Ability to work independently and under pressure.
- Knowledge of good governance Principles, service delivery & Batho Pele principles.
- Customer service oriented & telephone etiquette skills.
- Knowledge of Public financial management Act & Public
- service code of conduct, Employment service Act, Immigration Act, Unemployment insurance Act,
- Employment Equity Act, UI Contribution Act, Rules of Labour Court.
Disability
None
Home Address
11 T100 Imbali unit 18, Pietermaritzburg, Kwa Zulu Natal, 3201
Contact Details
0718729436/0833285141, mgozanonjabulo50@gmail.com
Driver License
Code 10
Personal Information
- ID Number: 9206040603080
- Ethnicity: African
- Gender: Female
- Nationality: South African
References
- Nompumelelo Buthelezi, Senior Administration officer, Buthelezi.ng@gsc ollege.edu.za, 084 523 8177/017 712 5408
- Simon Gobvu, Campus Manager, simonG@richfield.ac.za, 0740403211/0672681771
- Nomfundo Mbanjwa, Senior administration officer, NomfundoMbanjwa@kzndoe.gov.za, 0333552218/0825886790
- Banothile Ngcobo, Senior administration officer, ngcobonb@ufetc.edu.za, 033 816 8661/072 928 3453
Phone
0672696815, 0833285141
Personal Information
- ID Number: 9311270640081
- Date of Birth: 11/27/1993
- Gender: Female
- Nationality: South African
- Marital Status: Single
References
- Tiny Major, Mkuze Game Reserve, Acting resort manager, Tiny.major@kznwildlife.com, 0355620848, 0713200566
- Vumani Phoswa, Ezemvelo KZN Wildlife, Reservation manager, Vumani.phoswa@kznwildlife.com, 0338451000, 1060
- Phumla Ntshuntshe, African link tours & travel,Mentor, Phumlantshuntshe@gmail.com, 0733331791
- Sandile Madlala, Bongudunga high school, HOD, 0745105336