Summary
Overview
Work History
Education
Skills
Timeline
Computer Literacy
Skills And Knowledge
Disability
Home Address
Contact Details
Driver License
Personal Information
References
Phone
Personal Information
References
Generic

Nompilo Promise Mgoza

Reservation Sales Consultant
Pietermaritzburg

Summary

Customer-oriented Reservation Agent with over 4 years of experience in Ezemvelo KZN Wildlife. Hardworking with excellent telephone sales skills. Works to answer all guests questions via phone or email to reach positive outcomes.

Overview

10
10
years of professional experience
1
1
Language

Work History

TEACHING ASSISTANT

BUNGUDUNGA HIGH SCHOOL
04.2023 - 09.2023
  • Supporting teachers in managing class behavior.
  • Helping teachers plan lessons.
  • Resource materials for activities.
  • Observing and evaluating student progress.
  • helping preparing class lists.
  • Creating displays and prepare classrooms.
  • Listen to children reading.
  • Helping students who require additional support.
  • Supporting children across the curriculum.
  • Engaging student in a lesson.
  • Guide and monitor pupil progress.




RESERVATIONS SALES CONSULTANT

EZEMVELO KZN WILDLIFE (HEAD OFFICE)
01.2018 - 03.2020
  • Welcome visitors
  • Attending walk in guests
  • Capturing, analysing booking
  • Accounts administration (billing, invoicing & quotes)
  • Management of payment
  • Making accommodation booking for international and local guests
  • Ordering stationery
  • Quotation and billing
  • Handling queries on client booking
  • Data capture
  • Reception duties.

FRONT DESK/RECEPTIONIST & HOUSEKEEPING

MKUZE GAME RESERVE (Ezemvelo resort)
01.2014 - 10.2015
  • Welcome visitors
  • Handling petty cash
  • Creditors and Debtors management
  • Management of payment
  • Weekly and monthly bank reconciliations
  • Maintain security by following procedures, monitoring log book, issuing visitors badges
  • Operating switchboard
  • Courier of income and outgoing packages
  • Ordering stationery
  • Handling queries on client booking
  • Stock control
  • Housekeeping
  • Prepare duty rosters for housekeeping
  • Proven records and maintaining cleanliness
  • Sanitary conditions of designated areas
  • Operate different types of cleaning equipment.

TRAVEL CONSULTANT

AFRICAN LINK TOURS & TRAVEL
07.2014 - 12.2014
  • Negotiated with vendors to secure competitive rates, resulting in cost-effective travel options for clients.
  • Stayed up-to-date on current trends, destinations, and supplier offerings to provide the most relevant advice to clients.
  • Expanded agency''s network of suppliers by establishing partnerships with airlines, hotels, tour operators, and other service providers.
  • Built strong relationships with clients through exceptional communication and personalized service.

Education

National Diploma in Ecotourism Management - undefined

Durban University of technology

National senior Certificate / grade twelve - undefined

Nsikayethu Comprehensive Secondary School

Skills

Computer skillundefined

Timeline

TEACHING ASSISTANT

BUNGUDUNGA HIGH SCHOOL
04.2023 - 09.2023

RESERVATIONS SALES CONSULTANT

EZEMVELO KZN WILDLIFE (HEAD OFFICE)
01.2018 - 03.2020

TRAVEL CONSULTANT

AFRICAN LINK TOURS & TRAVEL
07.2014 - 12.2014

FRONT DESK/RECEPTIONIST & HOUSEKEEPING

MKUZE GAME RESERVE (Ezemvelo resort)
01.2014 - 10.2015

National Diploma in Ecotourism Management - undefined

Durban University of technology

National senior Certificate / grade twelve - undefined

Nsikayethu Comprehensive Secondary School

Computer Literacy

  • Microsoft Word
  • Microsoft Excel
  • Microsoft PowerPoint
  • Microsoft access
  • Microsoft outlook
  • Microsoft Publisher
  • Typing & internet
  • MS Teams/ Zoom

Skills And Knowledge


  • Communication skills (verbal & written).
  • Organizing & Skills. Computer skills (MS Office) Emails & Windows. Inter-personal Skills and a team player.
  • Knowledge of policies, procedures & administrative
  • office practices. Team work orientated, reliable & good work ethics.
  • Decision making, Planning & presentation skills.
  • Numeric skills, Time management & Basic accounting
  • skills & Ability to work independently and under pressure.
  • Knowledge of good governance Principles, service delivery & Batho Pele principles.
  • Customer service oriented & telephone etiquette skills.
  • Knowledge of Public financial management Act & Public
  • service code of conduct, Employment service Act, Immigration Act, Unemployment insurance Act,
  • Employment Equity Act, UI Contribution Act, Rules of Labour Court.

Disability

None

Home Address

11 T100 Imbali unit 18, Pietermaritzburg, Kwa Zulu Natal, 3201

Contact Details

0718729436/0833285141, mgozanonjabulo50@gmail.com

Driver License

Code 10

Personal Information

  • ID Number: 9206040603080
  • Ethnicity: African
  • Gender: Female
  • Nationality: South African

References

  • Nompumelelo Buthelezi, Senior Administration officer, Buthelezi.ng@gsc ollege.edu.za, 084 523 8177/017 712 5408


  • Simon Gobvu, Campus Manager, simonG@richfield.ac.za, 0740403211/0672681771


  • Nomfundo Mbanjwa, Senior administration officer, NomfundoMbanjwa@kzndoe.gov.za, 0333552218/0825886790


  • Banothile Ngcobo, Senior administration officer, ngcobonb@ufetc.edu.za, 033 816 8661/072 928 3453

Phone

0672696815, 0833285141

Personal Information

  • ID Number: 9311270640081
  • Date of Birth: 11/27/1993
  • Gender: Female
  • Nationality: South African
  • Marital Status: Single

References


  • Tiny Major, Mkuze Game Reserve, Acting resort manager, Tiny.major@kznwildlife.com, 0355620848, 0713200566
  • Vumani Phoswa, Ezemvelo KZN Wildlife, Reservation manager, Vumani.phoswa@kznwildlife.com, 0338451000, 1060
  • Phumla Ntshuntshe, African link tours & travel,Mentor, Phumlantshuntshe@gmail.com, 0733331791
  • Sandile Madlala, Bongudunga high school, HOD, 0745105336
Nompilo Promise MgozaReservation Sales Consultant