Nonhle Zanele Khumalo

• Conducting publicity at gatekeeper level when required, at sampled PSUs and allocated dwelling unit as well as participating in district generic and project specific publicity activities
• Data capture
• Unpacking and listing of dwellings as well as unpacking structures to identify sampled dwelling unit
• Visit sampled households to conduct data collection in the sampled PSU's
• Implement data collection survey methodologies prescribed
• Train respondent fees on diary completion
• Administering household diaries and ensure Coicop coding in done efficiently and timeously
• Develop tactics to avoid non-responses and refusals
• Achieved timely completion of projects by managing resources effectively and adhering to deadlines.
• Assisted in the development of GIS maps and reports, supporting informed decision-making across various departments.
• Identified potential issues with data quality, implementing corrective measures to ensure reliability and validity of survey results.
• Followed local, regional and national surveying guidelines.

Reason for leaving: end of contract

• Conduct enumeration area and dwelling unit (DU) publicity
• Conduct verification of all non-responses and out-of-scopes within the assigned Supervisor Unit
• Supervise all the work of 5 Field Workers within my Supervisor enumeration area and ensure that quality work is completed within timeframes
• Coordinate and provide support to assigned Field workers in all fieldwork-related activities
• Monitor and track daily progress of FWs within assigned Supervisor Unit
• Re-assign the Dwelling Units amongst all Field Workers within Supervisor Unit in the event where there is a replacement or work that needs to be redistributed amongst
• Approve or Reject Geospatial Information Frame (GIF) points that are more than 30m radius from the DUs
• Monitor progress of Field Workers to ensure that daily targets are met, and fieldwork is completed on time
• Data capture

Reason for leaving: End of contract

• Company Overview: Sabzak Trading is a small multi-purpose business which offers services such as Branding and Apparel; Corporate clothing and Safety Work wear; Ehailing Service
• Managing all daily operations
• Business Development (new business acquisition)
• Generate sales and help companies move products
• Interact with new customers and build relationships for returning customers
• Effectively communicated with all clients to ensure and build a positive working relationship
• Maintains all bookkeeping functions
• Managing tendering process
• Fleet management
• Recruitment and training of season staff
• Reason for leaving: Business Closed down

• Customer Care Management: Develop and maintain strong relationships with all clients, Regular client liaison and strategic functions, Build and maintain relationships with external stakeholders and Key accounts, Effective resolution of site complaints and disputes, Entertaining site owners at various social events
• Sales Management: Development of Sales and Marketing Strategies, Development of Sales & Marketing budget guidelines, Development of prospect and target lists with an implementation of a targeted sales plan to generate new leads and business, Assessing revenue performance statistics
• Staff Management: Leading a team of 6 staff Members within the Commercial Department (5 Area Managers and 1 Marketing Coordinator), Setting of Goals & Initiatives for the Team, Manage all HR functions for Area Managers in line with company policies, Mentor Area Managers and develop Personal Development Plans, Manage poor performers and reward exceptional performers, Ensure Staff Personal Development Plan is in place, Team Mentoring and Motivation to ensure a solid team is in place
• Operations Management: Development and implement marketing strategy, Planning of new Marketing Initiatives, Monitoring and managing of service excellence at the venues throughout the KZN Region, Overseeing of ABSA Rugby Suite for Client entertainment, Analysing Games & monitoring performance within each region, Liaising with Supplier to improve Revenue with Warranty Conversions, Conducting of game conversions within the region and submitting recommendations to the KZN Gambling Board, Managing a network of 154 live Pubs, Clubs, Sports Clubs & Restaurants with our LPM Brand
• Department Financial Management: Develop Company's Revenue Budget, Develop Department CAPEX and OPEX Budget for Financial Year, Monitoring of the Revenue, Monitor Department CAPEX and OPEX, Designing of effective Costing Module for Sales Team, Forecasting, Managing Department Procurement process
• Admin: Preparing of Weekly and Monthly Revenue Reports, Preparation of Standard Company PowerPoint Presentations, Development of marketing material
• Reason for leaving: To pursue own business interests
• Built relationships with clients to establish new contracts.
• Strengthened client relationships through regular communication and timely resolution of issues, leading to increased customer satisfaction.
• Maintained an up-to-date understanding of industry trends and regulatory changes which informed strategic decisionmaking.
• Developed strong partnerships with key stakeholders, fostering collaboration to achieve shared goals.
• .Led successful contract negotiations resulting in long-term agreements that benefited both parties involved strategically.
• Monitored competitor activity, utilizing insights to inform strategic planning and decision-making processes.
• Managed budgets and financial reporting, ensuring accurate forecasting and cost control for optimal profitability.
• Enhanced profitability by developing pipelines utilizing marketing and sales strategies.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Managed accounts to retain existing relationships and grow share of business.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Compiled and analyzed data to determine approaches to improve sales and performance.
• Organized promotional events and interacted with community to increase sales volume.
• Built relationships with customers and community to establish long-term business growth.
• Communicated product quality and market comparisons by creating sales presentations.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
• Facilitated business by implementing practical networking techniques.
• Maintained financial controls, planned business operations and control expenses while identifying and pursuing opportunities to grow business operations and boost profits.
• Streamlined internal processes by identifying areas for improvement and implementing changes to increase efficiency.
• Used key metrics and prepared reports for senior management to monitor performance of commercial activities.
• Improved profit margins through diligent expense monitoring and the implementation of cost-saving initiatives where appropriate.
• Evaluated and improved sales processes, leading to a more streamlined approach that maximized revenue generation opportunities.
• Achieved growth targets by devising creative promotional campaigns designed to attract new clients while retaining existing customers.
• Enhanced product offerings by conducting market research and identifying emerging trends within the industry.
• Analyzed sales data to identify opportunities for expansion into new markets, driving increased market share.
• Conducted market research and analysis to create detailed business plans on commercial opportunities, business development and expansion.
• Increased sales revenue by developing and implementing effective marketing strategies for commercial products.
• Negotiated contracts with suppliers, securing favorable terms that resulted in significant cost savings.
• Developed [Type] and [Type] strategic plans to encourage business growth, increasing profits [Number]%.
• Increased market share [Number]% by improving responsiveness and timeliness to customer needs.
• Strengthened team and organization by recruiting and hiring [Number] qualified employees.
• Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.

• Acquisition of new business
• Business Retention
• Relationship management with venue owners, punter, and venue staff
• Activating of venues
• Training of staff and punters on the LPM's
• Handling of cash up processes and procedures
• Managing of the compliance processes monthly
• Enhancing revenue through various marketing and promotions
• Setting of budgets and milestones for each venue
• Assessing of statistics monthly
• Introduction of new products at venues such as new LPM's
• Training of staff on new products
• Handling of queries and complaints
• Managing of the game conversion process
• Assessment of competitor performance
• Interaction and management of Gaming Board relationships - at site level - activation stage
• Dealing with Liquor Consultants from time to time
• Assisting with Municipality queries
• Completing of various check lists at call cycles
• Assisting the commercial team with any queries and problems
• Compiling weekly report on Area's performance
• Attending weekly feedback meeting
• Preparing detailed monthly budgets with the Area
• Kingsomslots
• Reason for leaving: Promoted to Commercial Manager Position
• Developed strong relationships with clients, leading to increased customer satisfaction and repeat business.
• Improved overall efficiency by identifying areas in need of improvement and implementing necessary changes.
• Ensured compliance with all relevant regulations, maintaining detailed records and documentation as required.
• Implemented cost-saving measures that resulted in significant financial savings for the company without sacrificing quality or service.
• Achieved high employee retention rates by creating an inclusive work environment where staff felt valued and supported.
• Conducted training sessions to educate employees on best practices and procedures to increase profitability.
• Resolved conflicts promptly to promote positive environment for customers.
• Achieved sales goals and service targets by cultivating and securing new customer relationships.
• Achieved established KPI for company, regional team and individual performance through teamwork and focus on customers.
• Collaborated with upper management to implement continuous improvements and exceed team goals.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.

• Conducting customer service audit by visiting Lottery outlets in my area to ensure excellent working relationship with Retailers is maintained
• Gather feedback on the service they receive from the Company and Sales Reps
• Resolve concerns and queries raised by Retailers and Sales Rep
• Prepare Annual Sale budget for my area and break it down to each Sales Rep's area
• Communicate individual budget with each Sales Rep
• Planning and Execute strategies to increase sales and brand awareness to achieve area and regional sales target
• Analyse My Area and team performance and identify growth opportunities
• Planning & implementing staff incentives programs to encourage excellent performance
• Negotiate with Retailers for the space for adhoc displays to maximize brand awareness
• Involved in process of selection and recruitment of staff in my area
• Conduct induction and orientation training
• Train and develop staff
• Manage performance of Sales Rep
• Ongoing management of individual Rep development
• Managing HR admin i.e
• Salary admin and zone leave planner
• Manage disciplinary issues in accordance with company code of conduct
• Administration and control of all report from Reps
• Creating user-friendly working documents for Reps and myself
• Responsible for monitoring team budget expenditure
• Monitoring staff credit card, fuel and cell phone expenses
• Ensuring Company vehicle and cell phone are maintained as per Company policy
• Identifying Staff training need, and co ordinate with HR training department
• Reason for leaving: better prospects (accepted job offer from Grand Gaming KZN)

• Visiting outlets twice a month to ensure that good customer relationship is maintained, Attend & resolve Lottery related problems
• Selling products
• Analysing my area budget and break it down to individual outlets
• Communicate sales budget with each retailer and identify sales growth opportunities
• Planning & implementing incentives for good performing Retailer
• Planning & conducting in store promotions to increase brand awareness at outlet level as well as maximize sales
• Compiling weekly and monthly reports
• Prepare presentation on area sales performance for Monthly Regional sales meeting
• Expanded customer base through cold calling, networking, and relationship building.
• Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
• Increased sales revenue by identifying and targeting high-potential accounts.
• Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
• Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
• Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
• Generated additional sales opportunities with upselling and cross-selling techniques.
• Built relationships with customers and community to promote long term business growth.
• Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.