Nonhle Ngcongo
KwaNdengezi,Durban
Summary
Resourceful administrative professional with strong experience in office management, customer service and database management. Demonstrates comprehensive knowledge of GDPR and relevant regulations to maintain accurate and compliant records. Creative problem-solver keeps office running smoothly.
Overview
10
10
years of professional experience
8
8
years of post-secondary education
1
1
Certification
Work history
HR Learning and Development Administrator
Spar Central Office
Durban, KwaZulu-Natal
04.2023 - 07.2026
- Resolved minor technical issues swiftly avoiding unnecessary delays in workflow.
- Maintained high levels of data accuracy for smooth business operations by conducting regular database audits.
- Assumed responsibility of receptionist duties whilst necessary staff were on holiday.
- Facilitated internal communications with clear and concise memos and bulletins.
- Contributed towards positive work environment by maintaining cleanliness and orderliness in shared spaces.
- Organised important company meetings, leading to improved communication across departments.
- Compiled essential data into useful spreadsheets enhancing overall understanding of business performance.
- Collaborated with different departments to maintain positive rapport and smooth workflow.
- Took meeting minutes and distributed to core staff for effective inter-office communication.
- Increased efficiency of document retrieval with a well-organised filing system.
- Provided support for employee onboarding and training procedures.
Cashier
Super Spar
Durban, KwaZulu-Natal
11.2022 - 03.2023
- Till Administrator Online Shopping Assistance Serving Customers
- Managed queue effectively during peak hours for seamless checkout process.
- Demonstrated patience while dealing with difficult customers, maintaining professionalism.
- Trained new cashiers on store policies and procedures to maintain standards.
HR Intern
South African Police Service
Pinetown, KwaZulu-Natal
01.2017 - 02.2018
- Protected confidentiality of sensitive information to meet company privacy policy requirements.
- Owned recruitment and onboarding coordination for consistent new-hire readiness.
- Led exit interview process to drive insights for attrition reduction and transfers.
- Managed HR database updates to keep accurate employee data for business continuity.
- Directed job description drafting to strengthen candidate selection and screening.n.
Education
Matric -
Ndengetho Secondary School
Durban, KwaZulu-Natal 01.2009 - 12.2013
Higher Certificate - ODETDP
Dionysus
06.2024 - 12.2024
Diploma in Public Relations Management -
EThekwini TVET College
Durban, KwaZulu-Natal 06.2022 - 12.2024
Skills
- Office equipment operation
- Customer relationship management systems
- Microsoft office suite proficiency
- Reporting and documentation
- Confidentiality maintenance
Certification
Certificate Of Good Telephone Etiquette
Microsoft Certificate
Human Resources Certificate
Language
English
Isizulu
Interests
Marketing, Public speaking, Reading
Project Detail
Siza Abantu, Assisting Community With Food Parcels And Clothes, Community Project Giving Back To The Poor
Reference
- Delon, Madlala, HR Coordinator, Delon.Madlala@spar.co.za, 0724996884, Spar Central Office
- Jesonia, Mohunlal, Mentor At HR, Jesonia.Mohunlal@spar.co.za, 0794290127, Spar Central Office
Timeline
Higher Certificate - ODETDP
Dionysus
06.2024 - 12.2024
HR Learning and Development Administrator
Spar Central Office
04.2023 - 07.2026
Cashier
Super Spar
11.2022 - 03.2023
Diploma in Public Relations Management -
EThekwini TVET College
06.2022 - 12.2024
HR Intern
South African Police Service
01.2017 - 02.2018
Matric -
Ndengetho Secondary School
01.2009 - 12.2013