Nonhle Mthembu

• Resolved payroll discrepancies by collecting and analyzing information.
• Streamlined operational processes by identifying inefficiencies and implementing process improvements.
• Creating reports for daily activities performed by the depot
• Liaise with internal and external stakeholders to ensure god customer service.
• Providing administrative support for various departments.
• Recognize opportunities for process enhancement and execute strategies to optimize operational workflow.
• Coordinated logistics for major events or conferences, ensuring seamless execution of all event elements from start to finish.
• Assisted with travel, planning and coordinating board meetings and preparing visualizations for presentations.

• Implemented effective conflict resolution strategies to de-escalate tense situations between customers and staff while maintaining professionalism.
• Answered incoming calls and emails from current customers and asked open-ended questions to determine needs.
• Enhanced customer satisfaction by efficiently addressing and resolving inquiries, complaints, and concerns.
• Immediately brought critical issues to customer service manager for resolution.
• Researched issues with shipments, product damage, and incorrect product amounts.

· Creating reports for daily activities performed by the depot

· Liaising with FCL for tracking of cargo for customers

· Liaising with commercial team for any new cargo coming in for reporting purposes.

· Ensuring that daily clocking on K2 is accurate and has been checked and authorized by relevant supervisors before submitting to payroll.

· Liaise with line managers / supervisors with regards to clocking / leave queries.

· Submitting weekly roasters to payroll for setup.

· Store operator for Hulamin consumables.

· Monitor OPS performance to keep customers informed

· Ensuring customers are updated with activities regarding their cargo

· Tracking useful information for management

· Liase with internal and external stakeholders to ensure good customer service

• Collected data, input records, and protected electronic files.
• Scheduled appointments and meetings, organized materials and prepared rooms.
• Implemented document management system that streamlined filing processes and facilitated easy retrieval of information.
• Reduced operational costs with thorough budget analysis and expense tracking, optimizing resource allocation.
• Handled confidential information with utmost discretion, ensuring sensitive data was protected from unauthorized access.
• Oversaw inventory management, maintaining optimal supply levels while minimizing waste and unnecessary expenses.
• Planned and executed events for employees and clients and managed logistics and vendor relations.
• Served as a liaison between executives and clients or stakeholders; maintained strong relationships through effective communication.
• Managed high-level executive calendars, prioritizing appointments and meetings to optimize time management.
• Enhanced office efficiency by streamlining file management processes, resulting in more organized digital archive system.
• Operating switchboard