Summary
Overview
Work History
Education
Skills
Software
Interests
Reading
Timeline
Generic

Nonhlanhla Samenta Sibanyoni

Pet Care Advisor Team Leader
Alberton,GP

Summary

Dynamic retail supervisor with a proven track record at Absolute Pets, excelling in inventory control and customer service management. Recognized for enhancing team performance through effective training and conflict resolution. Adept at budgeting and financial management, driving sales growth while fostering a collaborative work environment.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Overview

20
20
years of professional experience
1
1
Language

Work History

Retail Supervisor

Absolute Pets
06.2021 - Current
  • Sending and receiving emails from different suppliers.
  • Supported inventory management tasks including ordering stock items and conducting physical inventory counts ensuring proper stock levels.
  • Resolved conflicts among staff members professionally and fairly, maintaining a cohesive team dynamic.
  • Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
  • Monitored loss prevention efforts to minimize theft incidents and maintain overall store security.
  • Improved customer satisfaction scores with personalized service and prompt resolution of complaints.
  • Working on the Spreadsheet and sending invoices for Grv.

Administrative Assistant

Eketsang Secondary School
01.2021 - 05.2021
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
  • Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
  • Managed filing system, entered data and completed other clerical tasks.
  • Managed phone and email correspondence and handled incoming and outgoing mail and faxes.

Call Center Team Leader

Blue Label Telecoms
07.2014 - 08.2020
  • Conducted regular performance reviews for team members, identifying strengths and opportunities for development to foster professional growth.
  • Championed process improvements within the team, streamlining workflows and increasing overall efficiency.
  • Implemented new call center strategies and procedures, leading to enhanced productivity and customer service quality.
  • Assisted with recruitment efforts by participating in interviews, helping to select top talent to join the call center team.
  • Received incoming calls and paged individuals and departments over PA system.
  • Connected callers with appropriate professional, department, or business.
  • Responded to customer inquiries with patience and positivity to establish excellent first impression.

Teaching Assistant

Lungisani Primary School
01.2010 - 12.2013
  • Helped with grading assignments and tests, providing constructive feedback to students based on results.
  • Supported classroom activities, tutoring, and reviewing work.
  • Worked with teacher to optimize learning plans based on student test grades and evaluations.
  • Completed daily reports on attendance and disciplinary performance.
  • Managed classroom behavior effectively, creating a positive learning atmosphere conducive to academic success.
  • Supported classroom maintenance and upkeep, organizing books, and materials.

Retail Cashier

Broedestroom Butchery
05.2007 - 06.2009
  • Helped customers complete purchases, locate items, and join reward programs.
  • Balanced cash drawer at the end of each shift, ensuring accuracy and accountability.
  • Cultivated a welcoming retail environment by greeting customers warmly upon entry, setting a friendly tone throughout their visit .
  • Maintained a clean and organized workspace, promoting a positive shopping experience for customers.
  • Increased sales by offering advice on purchases and promoting additional products.

Retail Cashier

Jet Store
06.2005 - 12.2006
  • Managed returns and exchanges efficiently, minimizing negative impacts on overall sales totals.
  • Provided excellent service through active listening skills, addressing customers'' needs effectively .
  • Greeted all customers warmly to build welcoming and positive atmosphere within store.
  • Resolved customer complaints promptly and professionally, fostering a positive reputation for the store.

Education

Certificate - Grade R Course

Unisa
Ghandi Square
04.2001 -

Certificate - Call Center

Cornerstonehr Management
Randburg, South Africa
04.2001 -

High School Diploma -

Eketsang Secondary School
Katlehong, South Africa
04.2001 -

Skills

Sales development

Software

Computer skills

Interests

Music

Learning

Sports

Reading

My favorite book im reading Its called New Thoughts Create A New Life , by Dr Laura Cole , What i love about the book is that we have the power to create a life we love or a life of misery. Its a book that will forever change the way you look at your life.

Timeline

Retail Supervisor

Absolute Pets
06.2021 - Current

Administrative Assistant

Eketsang Secondary School
01.2021 - 05.2021

Call Center Team Leader

Blue Label Telecoms
07.2014 - 08.2020

Teaching Assistant

Lungisani Primary School
01.2010 - 12.2013

Retail Cashier

Broedestroom Butchery
05.2007 - 06.2009

Retail Cashier

Jet Store
06.2005 - 12.2006

Certificate - Grade R Course

Unisa
04.2001 -

Certificate - Call Center

Cornerstonehr Management
04.2001 -

High School Diploma -

Eketsang Secondary School
04.2001 -

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Nonhlanhla Samenta SibanyoniPet Care Advisor Team Leader