Summary
Overview
Work History
Education
Skills
Additional Information
Timeline
Generic

Nonhlanhla Precious Ndlovu

Receptionist
Durban

Summary

Dedicated professional Hotel Receptionist with 8 years of experience delivering exceptional front desk service in busy hotel environment. Skilled in guest check in and check out procedures,handling reservations,managing phone and email inquiries, and ensuring a smooth and welcoming experience for all guest. Proficient in hotel management system such as Apex and Semper, with a strong ability to multitask,resolve guest concerns promptly,and maintain a profession and friendly demeanor at all times. Committed to upholding high hospitality standard while supporting daily hotel operations with efficiency and attention to detail.

Overview

12
12
years of professional experience

Work History

Receptionist Administrator

The Balmoral Hotel
07.2017 - Current
  • Welcomed and assisted guest providing information,check in and check out services, and hotel guidance in a professional and friendly manner.
  • Handled a high volume of guest inquiries and complaints at the front desk and over the phone,resolving issues promptly to ensure guest satisfaction.
  • Managed international guest relations with cultural sensitivity,delivering assistance with english and basic conversational phrases in other languages (eg very basic French).
  • Collaborated closely with housekeeping ,food and beverage teams to ensure seamless service delivery.
  • Processed currency exchanged, managed lost and found items,handled confidential guest information with discretion.
  • Contributed to a positive work environment through excellent interpersonal skills and genuine care for colleagues'' needs or concerns.
  • Proficient in using hotel management systems including Apex and Semper.
  • Managed multi-line phone system, ensuring prompt and courteous service to callers.
  • Recognized with Best Customer Service Certificate for outstanding performance and guest relations.



Junior Reservationist

The Balmoral Hotel
01.2016 - 07.2017
  • Contributed to the achievement of financial targets through upselling of hotel services and amenities during the reservation process.
  • Utilized reservation software proficiently, ensuring quick response times during high call volumes.
  • Reduced no-shows by implementing a proactive confirmation system for upcoming reservations.
  • Streamlined reservation processes for increased accuracy and reduced errors.
  • Provided exceptional customer service, resulting in positive guest reviews and improved online ratings.
  • Ensured data accuracy within the reservation system by regularly updating guest profiles, preferences, and special requests.
  • Worked closely with housekeeping teams to communicate any special requests or accommodations required for incoming guests.

Trainee Chef

The Balmoral Hotel
01.2014 - 01.2016
  • Cleaned kitchen counters, refrigerators, and freezers.
  • Consistently met high standards of food quality and presentation, receiving praise from both supervisors and customers.
  • Maintained proper food handling procedures to ensure safe and sanitary food service operations.
  • Mastered proper knife skills to efficiently complete vegetable cuts, meat trimming, and filleting tasks.
  • Observed head chefs and how each prepared different specialties to gain knowledge in cooking techniques.
  • Supported cost control measures by accurately measuring ingredients and minimizing waste during food preparation.
  • Received positive feedback from supervisors for exceptional teamwork and adaptability during busy shifts.
  • Adhered to strict hygiene standards while working with raw ingredients such as poultry and seafood, reducing contamination risks.

Education

N4 & N5 Certificate - Hospitality Management And Catering Services

Pretoria Technical Collage
Durban South Africa
04.2001 -

High School Diploma -

Glenhaven Secondary School
Durban South Africa
04.2001 -

Skills

  • Customer Service Excellence
  • Conflict resolution and problem solving
  • Proficient with booking and check-in system (Apex and Semper)
  • Knowledge of safety protocols and guest evacuation procedures
  • Sales and Upselling hotel services
  • Accurate data entry and guest information handling
  • Handles long shifts and odd hours
  • Juggles multiple tasks without compromising service quality
  • Always well groomed,punctual and polite
  • Understands importance of being the "face" of the company

Additional Information

  • Awarded Best Customer Service Certificate

Timeline

Receptionist Administrator

The Balmoral Hotel
07.2017 - Current

Junior Reservationist

The Balmoral Hotel
01.2016 - 07.2017

Trainee Chef

The Balmoral Hotel
01.2014 - 01.2016

N4 & N5 Certificate - Hospitality Management And Catering Services

Pretoria Technical Collage
04.2001 -

High School Diploma -

Glenhaven Secondary School
04.2001 -

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