Nonhlanhla Pearl Khomo
Durban
Summary
Empathetic and motivated professional with several years of experience in administrative support and customer service. Known for high productivity, professional demeanor and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, decision-making and adaptability, ensuring positive experiences and outcomes for clients.
Overview
10
10
years of professional experience
2008
2008
years of post-secondary education
Work History
International Customer Service Representative
Concentrix South Africa Pty Ltd
Durban
06.2025 - Current
- Company Overview: Call Centre
- Managed customer inquiries through multiple communication channels effectively.
- Assisted customers with inquiries across various international markets.
- Assisted customers with product knowledge and service recommendations.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Educated customers on product features and usage guidelines effectively.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Compiled detailed reports of all customer complaints and resolutions.
- Resolved complex issues by collaborating with cross-functional teams.
Office Administrative Assistant
Holroyd Goodenough & Partners Physiotherapy Group
Pinetown
09.2023 - 01.2024
- Company Overview: Healthcare
- Provided administrative support to staff members including typing letters, filing documents, scanning and photocopying.
- Developed and maintained a filing system for essential documents, improving office organization.
- Managed patient scheduling and appointment coordination for efficient clinic operations.
- Coordinated meetings, monitor and maintain doctor's databases.
- Billed patients using ICD-10 codes and processed PMB claims.
- Maintained accurate medical records by collecting information and verifying insurance details, ensuring compliance with privacy regulations.
- Clear claim rejections immediately and follow up on claims regularly.
- Reconcile and monitor all remittances, maintain a low age analysis.
International Customer Service Agent
Ignition Group
Durban
07.2022 - 03.2023
- Company Overview: Call Centre
- Handling inbound customer calls.
- Delivered exceptional service while managing a high volume of customer calls.
- Providing customer support: Assisted customers with inquiries across various international markets.
- Resolving customer complaints using empathy and sympathy.
- Resolved product and service issues efficiently for diverse client needs.
Receptionist/Administrative Assistant
Lancet Laboratories
Durban
01.2016 - 06.2022
- Company Overview: Medical Pathology
- Greeted patients and visitors with professionalism and warmth.
- Management of the reception area and handled incoming calls and directed them to appropriate departments.
- Processing daily cash and card transactions for customers, ensuring accurate and efficient banking services.
- Administers, sorting and distribution of samples according to set standard operating procedures.
- Process sample registration logging and receiving on system using the correct ICD-10 codes.
- Shipping samples to the correct departments.
Education
National Senior Certificate
Durban, SASkills
- Administrative support
- Strong organizational and multitasking skills
- Excellent communication skills
- Attention to detail
- Proactive problem-solving abilities
- Confidential, reliable and highly trustworthy
- Proficiency in Microsoft Office(Word, Excel, Outlook) and Google Workspace
- Knowledge of PMB and ICD-10 coding
- Knowledge of billing system
- Ability to work independently & under pressure
Languages
Isizulu
First Language
English
Proficient (C2)
C2
References
References available upon request.
Timeline
International Customer Service Representative
Concentrix South Africa Pty Ltd
06.2025 - Current
Office Administrative Assistant
Holroyd Goodenough & Partners Physiotherapy Group
09.2023 - 01.2024
International Customer Service Agent
Ignition Group
07.2022 - 03.2023
Receptionist/Administrative Assistant
Lancet Laboratories
01.2016 - 06.2022
National Senior Certificate