Nonhlanhla Pearl Khomo
Durban
Summary
Empathetic and motivated professional with several years of experience in administrative support and customer service. Known for high productivity, professional demeanor and efficiency in task completion. Possess specialized skills in conflict resolution, data entry, and customer relationship management. Excel in communication, problem-solving, decision-making and adaptability, ensuring positive experiences and outcomes for clients.
Overview
9
9
years of professional experience
Work History
International Customer Service Agent
Outworx
Durban
03.2024 - 03.2025
- Company Overview: Call Centre
- Assisted customers with product information, pricing, availability and delivery options.
- Utilized job-related software to prepare change of address records and issue service discontinuance orders.
- Determined accurate prices for customer services, consistently searching for deals and best prices.
- Monitored customer satisfaction levels through surveys and feedback forms.
- Compiled detailed reports of all customer complaints and resolutions.
Office Administrative Assistant
Holroyd Goodenough & Partners Physiotherapy Group
Pinetown
09.2023 - 01.2024
- Company Overview: Healthcare
- Provided administrative support to staff members including typing letters, filing documents, scanning and photocopying.
- Developed and maintained a filing system for essential documents, improving office organization.
- Coordinated meeting room bookings and arranged catering for meetings and events.
- Billed patients using ICD-10 codes and processed PMB claims.
- Liaising with medical aids to obtain authorization for admissions.
- Clear claim rejections immediately and follow up on claims regularly.
- Reconcile and monitor all remittances.
- Maintain a low age analysis.
- Monitor and maintain doctor's databases.
International Customer Service representative
Ignition Group
Umhlanga
07.2022 - 03.2023
- Company Overview: Call Centre
- Handling customer calls: Answering incoming calls, responding to customer inquiries, and resolving issues.
- Providing customer support: Offering assistance, answering questions, and addressing customer concerns.
- Resolving customer complaints: Listening to customer complaints, empathizing with their concerns, and finding solutions.
- Processing transactions: such as orders, returns, or payments.
- Maintaining customer records: Updating, tracking interactions, and documenting customers details.
Receptionist/Admin Clerk
Lancet Laboratories
Durban
01.2016 - 06.2022
- Company Overview: Medical Pathology
- Greeting visitors entering establishment to determine nature and purpose of visit.
- Management of the reception area and answers all company calls while handling customer complaints.
- Processing customer payments using cash registers or point-of-sale terminals according to company policies and procedures.
- Administers, sorting and distribution of samples according to set standard operating procedures.
- Process sample registration logging and receiving on system using the correct ICD-10 codes.
- Shipping samples to the correct departments.
Education
National Senior Certificate - High School Matric
Christian High School
01.2008
Skills
- Administrative support
- Strong organizational and multitasking skills
- Excellent communication skills
- Attention to detail
- Proactive problem-solving abilities
- Confidential, reliable and highly trustworthy
- Proficiency in Microsoft Office(Word, Excel, Outlook) and Google Workspace
- Knowledge of PMB and ICD-10 coding
- Knowledge of billing system
- Ability to work independently & under pressure
Languages
- English, Fluent, Advanced
- IsiZulu, Fluent, Advanced
References
Reference Name : Londiwe N Ntombela
Workplace : Outworx
Email : Nlbntombela@gmail.com
Phone Number : 0799986505
_
Reference Name : Cindy Mtshali
Workplace : H.G Physio Company
Email : Sindiswamtshali2@gmail.com
Phone Number : 0710195030
_
Reference Name : Mholi N Nzama
Workplace : Ignition Group
Email : Nzamamholi@gmail.com
Phone Number : 0682580540
_
Reference Name : Brightness Ntaka
Workplace : Lancet Laboratories
Phone Number : 031 261 3120
Timeline
International Customer Service Agent
Outworx
03.2024 - 03.2025
Office Administrative Assistant
Holroyd Goodenough & Partners Physiotherapy Group
09.2023 - 01.2024
International Customer Service representative
Ignition Group
07.2022 - 03.2023
Receptionist/Admin Clerk
Lancet Laboratories
01.2016 - 06.2022
National Senior Certificate - High School Matric
Christian High School