Nonhlanhla Nobuhle Msweli
Hospitality Management Graduate| Waitress
Richards Bay, Mandlazini Phase 7
Summary
Results-driven waiter with strong skills in service quality and guest engagement. Contributed to increased sales revenue through effective upselling and promotion of restaurant specials while maintaining high standards of cleanliness and organization.
Overview
5
5
years of professional experience
7
7
years of post-secondary education
Work History
Restaurant Waiter
Gecko Inn Guesthouse
Richards Bay
11.2023 - Current
- Delivered exceptional customer service, ensuring guest satisfaction throughout dining experience.
- Managed multiple tables efficiently, prioritizing tasks to enhance workflow during peak hours.
- Collaborated with kitchen staff to ensure timely food preparation and presentation.
- Trained new waitstaff on menu items and service standards, fostering team cohesion.
- Resolved customer complaints promptly, enhancing overall guest experience and retention.
- Maintained clean and organized dining areas for optimal guest experience.
- Assisted in maintaining cleanliness and organization of dining area to meet health standards.
- Promoted restaurant specials and upsold menu items, increasing overall sales revenue.
- Assisted in training new waitstaff members, contributing to a cohesive team environment.
- Contributed to efficient restaurant operations by assisting in bussing tables during peak hours.
- Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
Cashier
Pick N Pay Essenwood
12.2022 - 02.2023
- Processed customer transactions efficiently using point-of-sale systems.
- Maintained accurate cash drawer balances through diligent cash handling practices.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items, and join reward programs.
- Built relationships with customers to encourage repeat business.
Salesperson
Martin's Funeral Services
06.2021 - 11.2021
- Assisted families in selecting appropriate funeral services and products.
- Provided compassionate guidance during difficult decision-making processes for clients.
- Managed inventory of funeral merchandise, ensuring availability and presentation standards.
- Collaborated with team members to streamline service delivery and enhance customer experience.
- Responded promptly to client inquiries, maintaining a high level of professionalism and empathy.
Education
High School Diploma -
BIZIMALI Secondary School
Nkandla, South Africa 01.2018 - 12.2020
Diploma - Hospitality Management
University of Zululand
Richards Bay, South Africa 02.2022 - 05.2026
Skills
Customer service
Service quality
Problem-solving
Cash handling
Table setting
Guest engagement
Food hygiene
Menu description knowledge
Large party coordination
Decision-making
Time management
Beverage knowledge
Timeline
Restaurant Waiter
Gecko Inn Guesthouse
11.2023 - Current
Cashier
Pick N Pay Essenwood
12.2022 - 02.2023
Diploma - Hospitality Management
University of Zululand
02.2022 - 05.2026
Salesperson
Martin's Funeral Services
06.2021 - 11.2021
High School Diploma -
BIZIMALI Secondary School
01.2018 - 12.2020