Nonhlanhla Loreta Kanyembe
Adiministration
Pretoria
Summary
Adept at enhancing team performance and customer satisfaction, I spearheaded communication and recovery strategies at Bayport Financial Services Tanzania. Skilled in project management and customer service, I boosted productivity and profitability through innovative solutions. My expertise includes document management and fostering positive stakeholder relations.
Overview
12
12
years of professional experience
20
20
years of post-secondary education
3
3
Languages
Work History
Office Administration Manager
Success Emergency Plumbers
03.2018 - Current
- Enhanced team communication by introducing regular meetings, task tracking systems, and collaborative tools.
- Maintained open communication with customers to foster positive relations and provide updates on issues.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Reconciled account files and produced monthly reports.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
National Recovery Manager
Bayport Financial Services Tanzania
12.2014 - 11.2017
- Ensured prompt escalation of high-risk cases to senior management, facilitating swift action when necessary to mitigate potential losses.
- Mentored junior team members to strengthen their skills, improving overall team performance in managing recoveries.
- Enhanced client satisfaction with timely updates on recovery progress and detailed reports on completed tasks.
- Completed random chart audits and reported results daily to the Chief financial Officer.
- Managed Collection in all 24 branches .
Personal Assistant to the Managing Director
Office of the Honorary Council General of Ghana
01.2013 - 01.2014
- Coordinated travel logistics including flight bookings, accommodations and transportation ensuring seamless trips for the Managing Director.
- Gathered necessary documentation for meetings by liaising with internal team members or external partners effectively.
- Managed correspondence on behalf of the Managing Director, drafting professional emails and letters to clients, vendors, and other stakeholders.
- Provided regular updates on ongoing projects keeping the Managing Director well-informed about progress and potential challenges.
Education
Diploma in PA Office Administration - Office Administration
IT Business Campus
Pretoria, South Africa 08.2006 - 07.2025
Certificate in Call Centere Training - Call Center Manangemant
Cornerstone HR
Randburg, South Africa 06.2006 - 07.2006
High School Diploma -
Mjingo High School
Swaziland 01.2004 - 12.2004
Skills
- Report preparation
- Document management
- Workload prioritization
- Front office management
- Customer Service Skills
- Project Management
- Credit/Debt Collection & Management
Readin and travelling
Currently intrested in african writers.
Timeline
Office Administration Manager
Success Emergency Plumbers
03.2018 - Current
National Recovery Manager
Bayport Financial Services Tanzania
12.2014 - 11.2017
Personal Assistant to the Managing Director
Office of the Honorary Council General of Ghana
01.2013 - 01.2014
Diploma in PA Office Administration - Office Administration
IT Business Campus
08.2006 - 07.2025
Certificate in Call Centere Training - Call Center Manangemant
Cornerstone HR
06.2006 - 07.2006
High School Diploma -
Mjingo High School
01.2004 - 12.2004
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