Nonhlanhla J. Skhosana
Middelburg
Summary
Receptionist with extensive experience in financial services, specializing in multi-line phone systems and calendar management. Demonstrated ability to deliver exceptional customer service and maintain professional communication. Proven track record in client support and effective resolution of customer complaints. Seeking to apply strong organizational skills and client-focused approach in a dynamic environment.
Overview
4
4
years of professional experience
Work History
Receptionist
Everest Financial Services
Middelburg
10.2024 - Current
- Operated multi-line phone system to take messages and manage incoming and outgoing correspondence including emails, letters, and packages.
- Scheduled meetings and assisted in managing calendars.
- Answered and directed incoming calls to relevant staff members using multi-line telephone system.
- Processed filing, scanning, and photocopying tasks efficiently.
Internet Cafe Attendant
Infinity Internet Cafe
Middelburg
05.2022 - 07.2024
- Facilitated daily operations of internet cafe by assisting in customer service and providing technical support functions.
- Addressed customer complaints in a timely manner while supporting escalation of larger operational issues to management.
Education
NVQ Level 4 - Business Administration
SETA
Middelburg, MP01-2025
Certificate of Higher Education - Grade 12
Sozama Secondary School
Middelburg, MP01-2020
Skills
- Customer service
- Professional communication
- Calendar management
- Client support
Languages
English
Proficient
C2
Xhosa
Advanced
C1
Timeline
Receptionist
Everest Financial Services
10.2024 - Current
Internet Cafe Attendant
Infinity Internet Cafe
05.2022 - 07.2024
NVQ Level 4 - Business Administration
SETA
Certificate of Higher Education - Grade 12
Sozama Secondary School