NONHLANHLA D QWABE
RETAIL WIRELESS ASSOCIATE
UMlazi,KwaZulu-Natal
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Dedicated and professional with a history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
6
6
years of post-secondary education
Work History
Mall Manager
Enav8
Durban, Kwazulunatal
08.2022 - Current
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Met with existing customers and prospects to discuss business needs and recommend optimal solutions.
- Retained excellent client satisfaction ratings through outstanding service delivery.
- Developed and delivered engaging sales presentations to convey product benefits.
- Trained and mentored new sales representatives.
- Generated weekly and monthly reports on sales performance to provide recommendations to meet sales goals.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Built relationships with customers and community to promote long term business growth.
- Contributed to team objectives in fast-paced environment.
- Presented professional image consistent with company's brand values.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Attended monthly sales meetings and quarterly sales trainings.
- Promoted conversion of casual shoppers into customers through product knowledge and product solutions to meet customer needs.
- Set and achieved company defined sales goals.
- Greeted customers and offered assistance with selecting merchandise, finding accessories and completing purchases.
Brand Ambassador
Tyme Bank
Durban, Kwazulu Natal
06.2021 - 05.2022
- Pick n pay Galleria and Umlazi Mega City
- Reason for leaving: contract expired
- Duties and responsibilities
- Approaching customers to tell them about Tyme Bank, on how does it works and all the benefits of the bank
- Doing money transfer where customers are able to transfer money at Pick n Pay or Boxer store using the Boxer card/Pick n Pay Smart shopper card / Tyme Bank card
- Explaining to customers how the app and the bank works
- Assisting customers opening their Tyme Bank accounts and tell them to activate them
- Assisting in downloading tyme bank app and explaining to customers how does it work and the benefits of having the app
- Telling customers about internet banking
- Assisting customers on changing their phone numbers on the kiosk
- Answering all queries of customers regarding the bank and money transfer, giving it all I assisted each and every customer
- Assisting customers calling the call centre and also translating where language could be a barrier
- DUTIES AND RESPONSIBILITIES
- Managing Tecno devices the entire mall
- Promoting
- Train store consultants on old and new products offered by the company
- Report to senior management regarding stock and order stock on behalf of stores
- Ensure that consultants know the product
- Pitch to potential clients
- Making sure the correct pricing is on display.
- Showed understanding of customer's personal style and preferences when offering product advice.
- Approached strangers and interacted in natural conversation with goal of developing brand loyalty.
- Engaged, educated, and befriended customers to deliver amazing shopping experience.
- Increased brand awareness through event marketing, demonstrations, sales, and brand promotion.
- Communicated product information with confidence and educated consumers about company.
- Developed recap reports to communicate competition trends, product introductions and new promotions.
- Conducted consumer surveys and analyzed purchasing trends.
- Monitored customer preferences to determine focus of sales efforts.
Administrative Assistant
Retail FALCO MILANO
Durban, Kwazulu Natal
01.2020 - 06.2021
- Customer Service
- Salary/ Post Grade: Basic salary
- Reason for leaving: Resigned
- Administration
- Data capturing for new and old clients
- Diarize and make follow ups with relevant departments
- Writing notification letters,dealing with customer complains.
- Attending incoming calls and making calls
- Computer literacy and good customer service batho pele principles.
- Registrations and printing of statements
- Capturing all work on the system
- Duties & Responsibilities: Administration Attending the counter
- Diarize and make follow ups with other relevant departments and customers
- Approaching potential clients Computer literacy and good customer service /Batho Pele principles
- Reading of scripts to make new optical glasses
- Assisting in the maintaining orders to replenish prior
- Making new sales and loading them on the system Explaining products offered
- Printing receipts.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Scheduled office meetings and client appointments for staff teams.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Executed record filing system to improve document organization and management.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Created and maintained databases to track and record customer data.
- Managed department budgets and generated financial reports for management review.
- Assisted development and implementation of new administrative procedures.
- Developed strategies to streamline and improve office procedures.
- Coordinated and scheduled meetings and conference calls to optimize scheduling of senior staff.
- Performed research to collect and record industry data.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Built and maintained excellent customer relationships through timely response to inquiries and going above and beyond to accommodate unusual requests.
- Created and maintained detailed administrative processes and procedures to drive efficiency and accuracy.
- Recorded new hires, transfers, terminations, changes in job classifications and merit increases to main human resources files.
- Managed phone and email correspondence and handled incoming and outgoing mail and faxes.
- Established administrative work procedures to track staff's daily tasks.
- Managed paper and electronic filing systems by routing various documents, taking messages and managing incoming and outgoing mail.
- Completed forms, reports, logs and records to quickly handle all documentation for human resources.
- Managed filing system, entered data and completed other clerical tasks.
- Organized logistics and materials for each meeting and took detailed notes for later dissemination to key stakeholders.
Ambassador
06.2018 - 01.2020
- Greeted customers and clients to create welcoming atmosphere.
- Engaged guests in conversation to offer hospitality, aid in service recovery and engender trust.
- Promoted good customer relations and premier customer satisfaction by demonstrating friendly demeanor and can-do attitude.
- Served as organization ambassador at various charity events, promoting mission and values.
- Developed and maintained extensive network of community contacts, resulting in increased visibility.
- Represented organization at professional conferences, delivering engaging presentations to diverse audiences.
Education
NSC -
Vukuzakhe High School
Durban 01.2011 - 12.2016
Skills
Diplomatic in dealing with the team and ability to work independently
Timeline
Mall Manager
Enav8
08.2022 - Current
Brand Ambassador
Tyme Bank
06.2021 - 05.2022
Administrative Assistant
Retail FALCO MILANO
01.2020 - 06.2021
Ambassador
06.2018 - 01.2020
NSC -
Vukuzakhe High School
01.2011 - 12.2016
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