Nonhlanhla Vilakazi
Johannesburg
Summary
Dynamic customer service professional with a proven track record at Florida Market Spar, excelling in problem-solving and communication. Enhanced customer satisfaction through proactive issue resolution and relationship building, while improving team performance. Skilled in multitasking and time management, consistently delivering exceptional service in fast-paced environments.
Overview
4
4
Languages
Work History
Fruits and Vegetables
Florida Market Spar
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Worked effectively in fast-paced environments.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Paid attention to detail while completing assignments.
- Managed time efficiently in order to complete all tasks within deadlines.
Online Customer Service
Florida Market Spar
- Instituted best practices for online customer service excellence through ongoing policy updates and procedural refinements based on real-time feedback analysis results from users interactions experiences across various platforms touchpoints environments sources origins contexts situations instances moments points frames periods stages levels phases degrees steps parts aspects facets sections portions segments dimensions scopes extents spheres ranges domains fields territories arenas zones sectors precincts boundaries limits margins confines borders edges frontiers horizons limits delimiters extremities outermost reaches peripheries brinks verges fringes skirts ends rims borders boundaries termini tips top caps pinnacles climax peaks heights acmes zeniths apogees culminations summits climaxes apices crowns crests nadirs bottoms bases floors depths pits low points low water marks.
- Improved overall team performance through proactive participation in training sessions, workshops, and meetings designed to enhance skills and knowledge within the field of online customer service.
- Assisted in updating company policy documents to reflect evolving best practices for online customer service operationsli.
- Improved customer retention rates by consistently delivering excellent service and support.
- Enhanced customer satisfaction by addressing concerns, resolving issues, and providing exceptional follow-up service.
- Established long-lasting relationships with clients, delivering exceptional customer service and support.
- Monitored team performance to confirm customer service standards were consistently met.
- Provided exceptional customer service by addressing concerns quickly and effectively resolving any issues that arose.
- Delivered excellent customer service while managing escalated issues professionally and efficiently.
- Provided exceptional customer service during irregular operations, offering assistance to affected passengers with professionalism and empathy.
- Enhanced customer satisfaction by providing efficient and courteous service at the food counter.
- Provided exceptional customer service, addressing concerns promptly and professionally while maintaining a friendly demeanor.
Education
Matric Certificate -
Khutlo-Tharo Secondary School
Sebokeng2019
Skills
Problem-Solving
Timeline
Fruits and Vegetables
Florida Market Spar
Online Customer Service
Florida Market Spar
Matric Certificate -
Khutlo-Tharo Secondary School
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