Summary
Overview
Work History
Education
Skills
References
Languages
Certification
Languages
Timeline
Generic

NONHLANHLA VICTORIA MKHIZE

Johannesburg | South Africa

Summary

Dynamic professional with extensive experience at Standard Bank of South Africa, specializing in team leadership and regulatory compliance. Achievements include significant improvements in operational efficiency and consistently high performance metrics. Strong organizational skills and meticulous attention to detail drive successful outcomes in complex investigations and customer service initiatives. Multilingual communication skills enhance interactions across diverse teams.

Overview

22
22
years of professional experience
1
1
Certification

Work History

Remote Voluntary Office Administrator

SLS Auto Electronics
Gauteng
01.2018 - Current
  • Developed and implemented administrative procedures to improve operational efficiency.
  • Sorted incoming mail for distribution to appropriate personnel.
  • Provided administrative support to department staff including typing letters and reports; preparing mailings; photocopying; collating; faxing; scanning documents.
  • Developed new filing systems to improve accuracy of document retrieval processes.
  • Provided assistance with special projects as assigned by management team members.
  • Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
  • Compiled data for statistical analysis and reporting purposes.
  • Assisted in compiling monthly expense reports.
  • Answered phone inquiries, directed calls and took messages.
  • Maintained inventory of office supplies ensuring stock levels are sufficient for daily operations.
  • Monitored email accounts regularly and responded appropriately within established timeframes.

Senior Investigator And Assistant Team Leader

Standard Bank of South Africa
Gauteng
01.2006 - 01.2015
  • Evaluated information gathered during investigations for accuracy and completeness.
  • Maintained up-to-date knowledge of laws, regulations, policies and procedures applicable to investigations.
  • Prepared detailed reports on all investigative findings and presented them to the appropriate authorities.
  • Developed training programs for new investigators on basic investigative techniques.
  • Developed strategies to ensure successful outcomes in investigation cases.
  • Monitored progress on ongoing projects involving multiple investigators across different locations.
  • Updated logs, produced reports and put together case files.
  • Seized interviews from potentially involved parties and other evidence for investigations.

FICA Outbound Call - Centre Team Leader

STANDARD BANK OF SOUTH AFRICA
Gauteng
02.2005 - 12.2005
  • Coordinated team activities and delegated tasks to ensure efficient completion of projects.
  • Held weekly staff meetings to review project updates, discuss issues, and brainstorm solutions.
  • Analyzed data from various sources to identify areas of improvement in the department's operations.
  • Monitored daily workflow to ensure adherence to established policies and procedures.
  • Participated in regular meetings with senior leadership to provide updates on team progress.
  • Conducted regular performance reviews to assess individual team member progress.
  • Established clear expectations for employees, providing guidance when needed.
  • Resolved customer complaints in an effective manner while maintaining a high level of customer service.

Outbound Collection Call - Centre

MBD ATTORNEYS
Gauteng
05.2003 - 01.2005
  • Achieved high volume of sales calls daily, surpassing company outbound call targets.
  • Resolved complex customer complaints professionally, providing favorable solutions.
  • Updated customer details accurately to enhance data integrity.
  • Strived to meet and exceed call center performance metrics while ensuring exceptional customer service.

Education

HIGHER CERTIFICATE - ECONOMIC AND MANAGEMENT SCIENCE

University of South Africa
Johannesburg, South Africa
01.2017

Grade 12 -

St Fransciscan
Boksburg
01.1999

BCompt - financial Accounting: Economic and management Science

University of South Africa
Pretoria

Skills

  • Time management and organization
  • Deadline-oriented reliability
  • Professional conduct and compliance
  • Attention to detail
  • Team collaboration and adaptability
  • Multilingual communication
  • Quick learning and self-discipline
  • Positive mindset
  • Organized and presentable
  • Multitasking under pressure
  • Strong verbal and written communication
  • Computer literacy - Microsoft Office, email, internet
  • Independent work and instruction following
  • Telephone handling proficiency

References

Lerato Senkgane, 081 495 5115

Languages

  • English
  • Zulu
  • Xhosa
  • Sotho

Certification

  • FETL

Languages

Zulu
First Language

Timeline

Remote Voluntary Office Administrator

SLS Auto Electronics
01.2018 - Current

Senior Investigator And Assistant Team Leader

Standard Bank of South Africa
01.2006 - 01.2015

FICA Outbound Call - Centre Team Leader

STANDARD BANK OF SOUTH AFRICA
02.2005 - 12.2005

Outbound Collection Call - Centre

MBD ATTORNEYS
05.2003 - 01.2005

HIGHER CERTIFICATE - ECONOMIC AND MANAGEMENT SCIENCE

University of South Africa

Grade 12 -

St Fransciscan

BCompt - financial Accounting: Economic and management Science

University of South Africa

Similar Profiles

CREATE PROFILE
NONHLANHLA VICTORIA MKHIZE