NONHLANHLA TSHEZI
Johannesburg
Summary
I am a professional with robust background in scheduling and coordination, skilled in optimizing workflows and ensuring efficient resource allocation. I have a strong focus on team collaboration and achieving results, adaptable to changing needs. I have an expertise in time management, communication, and conflict resolution, making reliable asset in fast-paced environments. I am also known for maintaining high standards and delivering consistent, impactful outcomes.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Digital Scheduler
Primedia Out Of Home - XP Digital
07.2024 - Current
- Process inbound digital content by scheduling on specified screen/network.
- Report to Sales.
- Monitor campaign performance.
- Monitor CMS software.
- Link campaigns on CMS.
- Create, update, and monitor project schedules for multiple departments.
- Work closely with Content manager to prioritize tasks according to importance and urgency levels.
- Reduce scheduling conflicts and ensure timely execution of tasks through proactive scheduling.
Sales Co-ordinator Temp
Primedia Out Of Home -X/procure
12.2023 - 06.2024
- Keep detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Attend to customer queries and provided regular feedback daily.
- Create installation packs and ensured adherence to installation process steps.
- Ensured regular updates for the Debit Order Schedule, Billing Schedule, and Pharmacy Update.
- Load Monthly Sales onto NAV and ensured alignment with the Sales Pipeline of each Account Manager.
- Provide support to the Managing Director in preparing Exco slides through compilation of accurate media sales reports.
- Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
- Served as a liaison between internal departments such as production, logistics, finance, ensuring seamless end-to-end management of client accounts.
- Coordinated product demonstrations to showcase key features for sales prospects.
Sales Administrator Intern
Primedia Out Of Home -X/procure Digital
08.2023 - 06.2024
- Established and maintained relationships with clients through consistent communication, garnering trust and loyalty towards the brand.
- Support Account Managers by promptly creating precise quotes, proposals, and contracts to expedite deal closures.
- Analyze sales performance data on a weekly basis by generating reports and identifying trends.
- Assist Account Managers in overseeing the Sales Pipeline to ensure timely campaign flights.
- Ensures prompt delivery of Proof-of-Flighting reports to advertisers by photographing adverts in Dis-Chem and Taverns of the Future.
- Assist Account Managers and Sales Manager to ensure daily population of Monday.com and accurate reporting in Pipeline.
- Assisting the Account Managers and Sales Manager with market and product knowledge to optimise sales process and revenue generation, which will be applied at every sale call/pitch.
Outbound Sales Call Center Agent
O'keefe & Swartz
05.2023 - 07.2023
- Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Developed and implemented strategies to increase customer retention and sales
- Delivered scripted sales talks to customers reached via manual and automatic dialling systems.
- Set up appointments with interested customers according to schedule availability.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Established professional relationships with clients and call centre team members to boost trust, rapport and reliability.
- Negotiated pricing and payment terms with customers when possible, to close deals.
- Opened new accounts and documented personal, demographic, and payment information in system.
Call Centre Representative
Provantage-Field Force
12.2022 - 05.2023
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analysed information and provided solutions to problems.
Education
Diploma - Systems Development
Boston City College
06-2027
Diploma - Marketing Management
Boston City College
04-2024
Certificate - Information Technology in Support Systems
IIE Varsity College
03.2021
Skills
- Strong work ethic
- Sales support
- Teamwork and collaboration
- Effective multitasking
- Problem-solving
- Ability to perform under pressure
- Results orientated
Certification
- Emotional Intelligence in the Workplace-Milpark Education
- Tsheto Youth Leadership Program Certificate-Tsheto Leadership & Coaching Academy
Additional Information
Bongani Ngoma ( Managing Director - X/procure) : 083 362 0342
Portia Makase ( Sales Leader - O'keefe & Swartz) : 073 850 6471
Nkhensani Nyakamme ( Sales Supervisor - Provantage(Field Force) : 083 428 7743
Timeline
Digital Scheduler
Primedia Out Of Home - XP Digital
07.2024 - Current
Sales Co-ordinator Temp
Primedia Out Of Home -X/procure
12.2023 - 06.2024
Sales Administrator Intern
Primedia Out Of Home -X/procure Digital
08.2023 - 06.2024
Outbound Sales Call Center Agent
O'keefe & Swartz
05.2023 - 07.2023
Call Centre Representative
Provantage-Field Force
12.2022 - 05.2023
Diploma - Systems Development
Boston City College
Diploma - Marketing Management
Boston City College
Certificate - Information Technology in Support Systems
IIE Varsity College
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