Nonhlanhla Tshezi
Johannesburg
Summary
As an employee, I possess a strong work ethic, adaptability, and great interpersonal skills. I am eager to take on new challenges. adept at picking up new abilities fast and functioning efficiently. I am a dedicated job seeker with experience satisfying business requirements through reliable, well-organized procedures. I am also adept at handling pressure and adjusting to novel circumstances and obstacles in order to maximize the organizational brand.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Sales Administrator Intern
Primedia Retail-XP Digital
Sandown, South Africa
08.2023 - Current
- Establish and maintain relationships with clients through consistent communication, garnering trust and loyalty towards the brand.
- Support Account Managers by promptly creating precise quotes, proposals, and contracts to expedite deal closures
- Analyze sales performance data on a weekly basis by generating reports and identifying trends
- Assist Account Managers in overseeing the Sales Pipeline to ensure timely campaign flights.
- Ensures prompt delivery of Proof-of-Flighting reports to advertisers by photographing adverts in Dis-Chem and Taverns of the Future.
- Assist Account Managers and Sales Manager to ensure daily population of Monday.com and accurate reporting in Pipeline.
- Assisiting the Account Managers and Sales Manager with market and product knowledge to optimise sales process and revenue generation, which will be applied at every sale call/pitch.
Sales Co-Ordinator Temp
Primedia Retail-X/procure
Sandown, South Africa
12.2023 - Current
- Keep detailed records of sales and customer information in CRM software, updating database regularly to maintain top-notch service.
- Attend to customer queries and provided regular feedback on a daily basis
- Create installation packs and ensured adherence to installation process steps\
- Ensures regular updates for the Debit Order Schedule, Billing Schedule, and Pharmacy Update.
- Load Monthly Sales onto NAV and ensured alignment with the Sales Pipeline of each Account Manager.
- Verify the reps slips accuracy by comparing them to the petrol card statements.
- Provide support to the Managing Director in preparing Exco slides through compilation of accurate media sales reports.
Personal Assistant Temp
Primedia Retail-X/procure
Sandown, South Africa
01.2024 - Current
- Entrusted to handle confidential and sensitive situations in professional matter.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Maintain appropriate filing of personal and professional documentation.
- Assist in the preparation of presentations and reports.
- Support executive in achieving goals by proactively anticipating needs and addressing concerns promptly.
- Engage in meetings, documenting notes and monitoring action items.
- Oversee personal and professional calendars and coordinate appointments for future events.
Outbound Sales Call Center Agent
O'keefe & Swartz
Randburg, South Africa
05.2023 - 07.2023
- Implemented targeted cold-calling strategies that led to an increase in qualified leads generated per day.
- Conducted outbound phone calls daily to reach potential clients.
- Displayed resilience under pressure, managing high call volumes while maintaining a positive attitude towards customers and team members alike.
- Developed favorable customer service relationships and built new, robust customer bases.
- Developed and implemented strategies to increase customer retention and sales.
- Delivered scripted sales talks to customers reached via manual and automatic dialing systems.
- Set up appointments with interested customers according to schedule availability.
- Recorded customer feedback and sales data to improve sales and customer experience.
- Established professional relationships with clients and call center team members to boost trust, rapport and reliability.
- Negotiated pricing and payment terms with customers when possible to close deals.
- Opened new accounts and documented personal, demographic, and payment information in system.
Call Centre Representative
Provantage-Field Force
Randburg, South Africa
12.2022 - 05.2023
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Gained extensive knowledge in data entry, analysis and reporting.
- Demonstrated leadership skills in managing projects from concept to completion.
- Paid attention to detail while completing assignments.
- Developed and maintained courteous and effective working relationships.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- Passionate about learning and committed to continual improvement.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Identified issues, analyzed information and provided solutions to problems.
- Worked well in a team setting, providing support and guidance.
Education
Diploma - Marketing Management
Boston City College
06.2024
Certificate - Information Technology in Support Systems
IIE Varsity College
03.2021
Diploma - Systems Development
Boston City College
Skills
- Sales Support
- Client Relationship Management
- Sales Pipeline Management
- CRM Software
- Multitasking
- Time Management
- Computer Literacy
- Attention to detail
- Analysis & problem solving
- Interpersonal Skills
- Task Prioritization
Certification
- Emotional Intelligence In the Workplace-Milpark Education
- Tsheto Youth Leadership Program Certificate-Tsheto Leadership & Coaching Academy
References
References available upon request.
Timeline
Personal Assistant Temp
Primedia Retail-X/procure
01.2024 - Current
Sales Co-Ordinator Temp
Primedia Retail-X/procure
12.2023 - Current
Sales Administrator Intern
Primedia Retail-XP Digital
08.2023 - Current
Outbound Sales Call Center Agent
O'keefe & Swartz
05.2023 - 07.2023
Call Centre Representative
Provantage-Field Force
12.2022 - 05.2023
Diploma - Marketing Management
Boston City College
Certificate - Information Technology in Support Systems
IIE Varsity College
Diploma - Systems Development
Boston City College
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