Nonhlanhla Tshabalala
Administrator , Moderator ,Bookkeeper
Johannesburg
Summary
Driven leader with a track record of fostering inclusive environments and enhancing team productivity at the South African Roadies Association. Excelled in negotiation and effective communication, boosting community engagement and mentoring emerging leaders. Demonstrated prowess in cross-cultural communication and decision-making, significantly contributing to organizational goals. Talented Managing Editor offering 4 year background in creative copywriting, editing and directing projects for Training platforms. Skilled communicator adept at collaborating effectively and cohesively with multidisciplinary teams and contract professionals.
Overview
11
11
years of professional experience
Work History
Freelancer
South African Roadies Association
02.2019 - 10.2021
- Collaborated with fellow moderators to create a safe, inclusive online environment for users.
- Boosted community engagement through timely responses to comments and inquiries.
- Consistently enforced community guidelines through fair application of disciplinary actions such as warnings or temporary bans.
- Enhanced user experience by addressing and resolving conflicts in online forums.
- Coordinated regular team meetings to discuss challenges, successes, and goals for upcoming initiatives within the community.
- Mentored junior moderators, offering guidance on policy interpretation and conflict resolution tactics.
- Enhanced client satisfaction by delivering high-quality work within deadlines.
- Collaborated with clients to define project requirements and deliverables.
- Adapted quickly to changing project requirements, demonstrating flexibility and adaptability under pressure.
Team Leader
GEMS
01.2015 - 10.2018
- Monitored team performance and provided constructive feedback to increase productivity and maintain quality standards.
- Worked with team to identify areas of improvement and devised solutions based on findings.
- Supervised team members to confirm compliance with set procedures and quality requirements.
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Held weekly team meetings to inform team members on company news and updates.
- Mentored junior staff members, helping them develop their leadership potential and advance in their careers.
Client Liason Officer
Government Employees Medical Scheme
04.2011 - 03.2012
- Collaborated closely with management on strategies to improve overall client satisfaction and engagement within the company.
- Streamlined communication between departments, ensuring efficient resolution of client requests and concerns.
- Collaborated with internal teams to develop customized solutions that addressed unique client challenges.
- Provided valuable insights for process improvements, leading to more efficient operations within the organization.
- Managed a diverse portfolio of clients, adapting communication styles to suit individual preferences and requirements.
- Handled difficult situations with diplomacy and tact, navigating complex client relationships while maintaining a professional demeanor.
Education
High School Diploma -
04.2001 -
Skills
Negotiation
Timeline
Freelancer - South African Roadies Association
02.2019 - 10.2021
Team Leader - GEMS
01.2015 - 10.2018
Client Liason Officer - Government Employees Medical Scheme
04.2011 - 03.2012
Thuto Lesedi - High School Diploma,
04.2001 -
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