Nonhlanhla Sikakane
Office Manager/PA
Midrand
Summary
Knowledgeable Office Manager with proven track record in managing daily operations and supporting executives. Excelled in organizing schedules, coordinating travel, and handling confidential information with discretion. Demonstrated ability to anticipate needs and streamline processes, enhancing efficiency and productivity.
Overview
30
30
years of professional experience
Work History
PA/Office Manager
Ligwa Advisory Services (Pty) Ltd
03.2021 - Current
- Serve as the point of contact for internal and external clients.
- Handle incoming and outgoing communications, including phone calls, emails, and mail.
- Welcome visitors and direct them to the appropriate person or office
- Oversee and coordinate office administrative procedures and review, evaluate, and implement new procedures.
- Establish work priorities and ensure deadlines are met and procedures are followed.
- Manage office supplies inventory, anticipating needed supplies, placing, and expediting orders for supplies.
- Provide administrative support to senior management and other staff.
- Schedule and coordinate meetings, appointments, and travel arrangements for directors, managers and staff.
- Prepare and edit correspondence, reports and presentations.
- Maintain office files and records, ensuring they are up-to-date and properly managed
Office Admin & Facilities Manager
SA Express SOC Ltd - Liquidated
05.2017 - 03.2020
- Coordination of special projects and office moves
- Management of lease agreements
- Ordering and issuing of staff uniform - cabin crew, technicians and general workers
- Updating and maintaining of uniform stock levels
- Address employee queries regarding office management issues (e.g stationery, travel arrangements and office hardware
- Conducted regular inspections of physical assets, identifying areas for repair or replacement before issues escalated into costly problems.
- Improved facility efficiency by implementing preventive maintenance plans.
- Evaluated subcontractor performance for quality assurance purposes, maintaining strong partnerships while holding service providers accountable for their work.
- Coordinated space planning efforts to optimize facility usage and accommodate changing business needs.
- Oversaw facility renovations.
Executive Assistant to GM Human Resources
SA Express SOC Ltd - Liquidated
07.2013 - 04.2017
- Managed executive calendars, scheduling meetings and appointments and coordinating travel arrangements to optimize time.
- Handled confidential and sensitive information with discretion and tact.
- Maintained confidentiality with sensitive documents, ensuring proper storage and distribution as needed.
- Streamlined executive communication by managing emails, phone calls, and scheduling appointments.
- Organized and coordinated conferences and monthly meetings.
- Served as a liaison between departments to facilitate effective communication throughout the company.
- Coordinated events for staff members, promoting team-building activities and boosting morale within the workplace.
- Provided professional administrative support during board meetings, including agenda preparation and minute-taking duties.
- Managed office inventory, tracking supplies and placing orders to ensure smooth daily operations.
- Screened calls and emails and responded accordingly to support executive correspondence.
- Updated spreadsheets and databases to track, analyze, and report on performance and sales data.
- Improved office efficiency by implementing new filing systems and document management processes.
- Facilitated training and onboarding for incoming office staff.
- Prepared and edited presentations on behalf of executives for both internal meetings and external conferences.
- Screened calls and emails and initiated actions to respond or direct messages for managers.
HR Officer
South African Airways Technical (SAAT)
07.2008 - 07.2013
- Liasing with labour brokers, local and international.
- Control, monitor and manage hiring of temp/contract employees from labour brokers.
- Manage invoicing process from labour brokers.
- Coordinated onboarding processes for new hires, integrating them seamlessly into the workplace environment.
- Coordinated employee placements and administrative details.
- Processed paperwork and hiring details for promotions and lateral position changes.
- Planning, coordinating and managing of Long Service Awards.
Officer Manager/PA
Small Enterprise Development Agency (SEDA)
11.2007 - 06.2013
- Arranged department itineraries and coordinated travel arrangements
- Performed administrative duties for Executives
- Established effective relationships with key stakeholders both internally and externally for increased collaboration opportunities.
- Implemented process improvements that streamlined workflows, reducing redundancies and increasing operational efficiency.
Events Manager
Opano Events
11.2006 - 10.2007
- Coordination of conferences, seminars & information sessions
- Managed administrative logistics of events planning, event booking, and event promotions.
- Sourcing and booking of speakers
- Provide post event reporting to clients.
- Skillfully negotiated contracts with venues, saving clients money while maintaining high-quality standards for events spaces.
- Selected and ordered refreshments, decor and event materials.
Events Manager - ICT in Local Government
ForgeAhead
09.2004 - 10.2006
- Co-ordination of conferences, seminars & informations sessions for local municipalities
- Project planning and management
- Budget/Costing
- Sourcing and booking of venues, food and equipment
- Identify, source, communicate and confirm speakers.
- Book and arrange all travel arrangements
Research Analyst
BMI Techknowledge/ForgeAhead
09.2000 - 07.2004
- Senior Research Analyst 2003-2004
- Analyzed large volume of data to identify patterns, trends and correlations.
- Conducted in-depth qualitative and quantitative research to identify trends and generate insights.
- Conducted primary and secondary research
- Supported senior management in making informed decisions by delivering timely and accurate research findings.
- Created and maintained database to store -research data.
Customer Services Assistant
Unifoods (Unilever)
09.1997 - 04.2000
- Organised product launches - including travel arrangements, advertising material, setting up stands and conducting promotion
- Managed high call volumes effectively, maintaining professionalism and providing timely assistance.
- Addressed escalated customer issues calmly and professionally, leading to satisfactory resolutions for all parties involved.
- Participated in ongoing training sessions aimed at refining interpersonal communication skills as well as expanding product knowledge.
- Handled returns or exchanges quickly and courteously, minimizing any potential negative impact on customer satisfaction levels.
Marketing Services Assistant
Ola Ice Creams (Unilever)
09.1994 - 07.1997
- Organisation of annual Sales Conference
- Coordinating of travel and accomodation details
- Proofing of advertising and promotional material
- Liaising with advertising agency
- Filing of national and international historical information
Education
Bachelor of Technology - Human Resources - Human Resources
Natal Technikon (Durban University of Technology)
Durban 04.2001 -
Diploma - Human Resources - Human Resources
Mangosuthu Technikon (Durban University of Technol
Durban 04.2001 -
Diploma - Marketing - Marketing
Damelin
Durban 04.2001 -
Skills
Client relations
Customer service
Strong communication skills
Administrative support
Microsoft office proficiency
Travel coordination
Strong work ethic
Team collaboration
Professional and mature
Event planning experience
Attention to detail
Travel arrangements
Timeline
PA/Office Manager
Ligwa Advisory Services (Pty) Ltd
03.2021 - Current
Office Admin & Facilities Manager
SA Express SOC Ltd - Liquidated
05.2017 - 03.2020
Executive Assistant to GM Human Resources
SA Express SOC Ltd - Liquidated
07.2013 - 04.2017
HR Officer
South African Airways Technical (SAAT)
07.2008 - 07.2013
Officer Manager/PA
Small Enterprise Development Agency (SEDA)
11.2007 - 06.2013
Events Manager
Opano Events
11.2006 - 10.2007
Events Manager - ICT in Local Government
ForgeAhead
09.2004 - 10.2006
Bachelor of Technology - Human Resources - Human Resources
Natal Technikon (Durban University of Technology)
04.2001 -
Diploma - Human Resources - Human Resources
Mangosuthu Technikon (Durban University of Technol
04.2001 -
Diploma - Marketing - Marketing
Damelin
04.2001 -
Research Analyst
BMI Techknowledge/ForgeAhead
09.2000 - 07.2004
Customer Services Assistant
Unifoods (Unilever)
09.1997 - 04.2000
Marketing Services Assistant
Ola Ice Creams (Unilever)
09.1994 - 07.1997
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