Nonhlanhla Lorraine Sibanyoni
Sales & Customer Service Agent
Johannesburg
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
7
7
years of professional experience
Work History
Customer Service Representative/ Sales Representative
Ison Xperience
03.2022 - Current
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Developed rapport with customers through active listening skills, leading to higher retention rates and positive feedback from clients.
Customer Service Representative
CSS Credit Service Solutions
08.2020 - 02.2022
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Sales Agent
Altron Bytes People Solutions
10.2018 - 05.2020
- Assisting client in adding new benefits their subscrition.
- Increased sales revenue by consistently meeting and exceeding sales targets.
- Enhanced product knowledge through continuous training and professional development opportunities.
- Achieved top performer status within the company due to consistent high sales numbers.
- Improved overall customer satisfaction by promptly addressing concerns and providing tailored solutions.
Education
No Degree - Marketing
Unisa
Johannesburg 04.2001 -
Skills
Customer service
Problem-solving
Active listening
Product knowledge
Time management
Complaint resolution
Call center experience
Customer relations
Problem resolution
Critical thinking
Decision-making
Refference
Joash Kriten 073 429 9505
Sandra Green 071 567 8267
Nobuntu Mgoduka 072 265 8705
Timeline
Customer Service Representative/ Sales Representative
Ison Xperience
03.2022 - Current
Customer Service Representative
CSS Credit Service Solutions
08.2020 - 02.2022
Sales Agent
Altron Bytes People Solutions
10.2018 - 05.2020
No Degree - Marketing
Unisa
04.2001 -
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