Salesforce
Nonhlanhla Shabangu
Data Entry Administrator
Johannesburg
Summary
Dedicated Data Entry Administrator committed to creating and maintaining safe internal system operations and external data transmission policies to reduce liability and mitigate risks. Demonstrated strengths in leading internal data health and security initiatives at any scale. Creator of holistic management techniques for both highly efficient and extremely secure operations.
Overview
10
10
years of professional experience
11
11
years of post-secondary education
Work History
Data Entry Administrator
Comcast (Merchants)
Johannesburg
08.2022 - Current
- Facilitated new employee on Workforce Management set-up, terminations and managed department assets.
- Audited production reports, tracking data entry and processing errors.
- Maintained data entry team access log-ins and granted system permissions to approved employees.
- Participated in weekly conference calls with management to discuss department updates and strategies.
- Organized and updated databases, records and other information resources.
- Completed weekly audits for 300 employees
Inside Sales Representative
Dimension Data
Johannesburg
06.2016 - 07.2022
- Managed friendly and professional customer interactions.
- Determined needs, delivered solutions, and overcame objections through consultative selling skills.
- Answered customers' questions regarding products, prices, and availability.
- Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
- Attended meeting and sales events to learn latest developments and brainstorm new sales strategies.
- Used CRM software to maintain detailed contact logs and account records.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Increased sales with execution of full sales cycle processing from initial lead processing through conversion and closing
Frontline Customer Representantive
South African Airways
Johannesburg
03.2013 - 06.2016
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Adhered to company policies and scripts to consistently achieve call-time and quality standards.
- Resolved concerns with products or services to help with retention and drive sales.
- Met customer call guidelines for service levels, handle time and productivity.
- Handled over 50 calls per day.
Education
National Diploma - Financial Accouting
Damelin
Johannesburg, South Africa 02.2015 - 03.2018
Associate of Arts - Technical Financial Accounting
Damelin
Johannesburg, South Africa 02.2011 - 03.2013
Matric Certificate -
Dinwiddie High School
Johannebsurg, South Africa 01.2004 - 12.2009
Skills
Administration and management skills
Creative problem solving
Complaint resolution
High-volume call centers
Database Management
Software
TechSpot
Workforce Management
Microsoft Excel
CMS
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
The way to get started is to quit talking and begin doing.
Walt Disney
Timeline
Data Entry Administrator
Comcast (Merchants)
08.2022 - Current
Inside Sales Representative
Dimension Data
06.2016 - 07.2022
National Diploma - Financial Accouting
Damelin
02.2015 - 03.2018
Frontline Customer Representantive
South African Airways
03.2013 - 06.2016
Associate of Arts - Technical Financial Accounting
Damelin
02.2011 - 03.2013
Matric Certificate -
Dinwiddie High School
01.2004 - 12.2009