NONHLANHLA PHOYANA
Johannesburg
Summary
Experienced IT Support Technician with over 10 years in enterprise environments, specialising in hardware, software, and network troubleshooting. Expertise in configuring Microsoft 365, Azure Active Directory, and endpoint management tools. Manages user onboarding, IT asset inventories, and resolves technical issues promptly, ensuring compliance with service level agreements.
Overview
15
15
years of professional experience
Work History
Admin & Finance Assistant
Freshleys Sales and Marketing
Johannesburg
2025.08 - 2026.05
- Prepared, processed, and monitored invoices to maintain payment accuracy standards.
- Managed debtor statements and reconciliations to support effective credit control outcomes.
- Generated and issued customer account statements with consistent professional quality.
- Posted financial data in Excel spreadsheets and managed inventory.
- Processed invoices and purchase orders efficiently, guaranteeing timely payments to suppliers and contractors.
- Gathered all banking transactions via statements, recorded activity in Excel format and reconciled balances.
- Managed petty cash transactions and maintained detailed records of expenditures for accountability.
- Provided administrative support, including filing, photocopying, and handling sensitive financial information securely.
- Utilising Financial systems like Xero, sage accounting and Pastel
IT Officer
Family Health International 360
Pretoria
2014.04 - 2024.03
- Provided first-line support for desktops, laptops, printers, and business applications.
- Diagnosed and resolved hardware, software, and connectivity faults remotely and onsite.
- Configured and deployed end-user devices including laptops, desktops, and peripherals.
- Managed onboarding and offboarding through account provisioning and system access.
- Administered Microsoft 365 services including OneDrive, SharePoint, and Teams.
- Managed Active Directory and Azure AD user accounts and permission groups.
- Maintained incident and service-request records in ticketing systems.
- Administered Microsoft Intune for endpoint security and device management.
- Monitored system performance and responded to operational alerts.
- Maintained IT asset inventory and supported lifecycle management activities.
- Conducted system updates, maintenance tasks, and security checks.
- Trained users on IT systems and day-to-day applications.
- Kept IT security and operational standards compliant in daily work.
- Arranged upgrades to hardware and software to maintain technological capabilities.
- Facilitated staff training on new technologies and IT policies, boosting technological competencies and awareness.
- Managed network security protocols, including firewall installations and antivirus software updates, to safeguard company data.
HCM Field Service Engineer
Gijima
Pretoria
2013.04 - 2014.03
- Delivered onsite and remote technical support for end-users daily.
- Installed, configured, and maintained desktops, laptops, and printers efficiently.
- Troubleshot hardware and software issues to restore service quickly.
- Performed onsite installation, modification and maintenance of systems and equipment to examine functionality and performance.
- Provided follow-up support for excellent customer service.
Desktop Support Technician
South African Reserve Bank
Pretoria
2011.01 - 2013.03
- Diagnosed and resolved hardware, software, and network connectivity problems efficiently.
- Diagnosed and resolved hardware and software issues to restore productivity.
- Provided desktop support across the corporate environment, resolving day-to-day issues promptly.
- Re-imaged and installed PCs to enhance performance for end users.
- Configured printers, modems, and workstations to ensure stable and usable connectivity.
- Supported user relocations by setting up workstations with required services.
- Maintained service logs and adhered to SLA requirements for timely issue resolution.
Education
Certificate of Higher Education - Information Technolofy
Belgium Campus IT Varsity
Pretoria2011-01
Grade 12 - Matric
Mmokeng High School
Orkney, NW2009-01
N3 - Computer Practice
Vuselela FET College
Klerksdorp, NW2008-01
Skills
- Customer communication
- Windows 10 and Windows 11
- Device deployment and configuration
- Network troubleshooting and connectivity
- IT asset management
- IT help desk services
- Operating systems
- Microsoft 365 administration
- Technical support
- Incident management
- Attention to detail
- Cloud based Storage admin (sharepoint, Onedrive)
- IT Ticketing Systems & Incident Management,
- Microsoft Intune (Endpoint Management)
- Network and Connectivity Troubleshooting
- User Onboarding & offboarding
- Budget tracking
- Financial reporting
- Debt management
- Stock control
- Microsoft Excel
- User lifecycle management
Custom
Strong troubleshooting and analytical skills, Excellent communication with technical and non-technical users, Ability to prioritise and manage multiple requests, Strong organisational and time-management skills, Committed to confidentiality and IT security best practices, Able to work independently and as part of a team
Timeline
Admin & Finance Assistant
Freshleys Sales and Marketing
2025.08 - 2026.05
IT Officer
Family Health International 360
2014.04 - 2024.03
HCM Field Service Engineer
Gijima
2013.04 - 2014.03
Desktop Support Technician
South African Reserve Bank
2011.01 - 2013.03
Certificate of Higher Education - Information Technolofy
Belgium Campus IT Varsity
Grade 12 - Matric
Mmokeng High School
N3 - Computer Practice
Vuselela FET College