NONHLANHLA MSIMANGA
CRM Front Desk Agent
Johannesburg
Summary
Results-driven CRM Front Desk Agent offering solid foundation in customer relationship management principles and genuine interest in learning and growing within this field. Brings ability to quickly grasp new CRM software and data analysis techniques, ensuring efficient workflow. Ready to use and develop communication and problem-solving skills in the credit control role.
Overview
6
6
years of professional experience
5
5
years of post-secondary education
Work History
CRM Front Desk Agent
Ithemba Property Management
Johannesburg
12.2022 - Current
- Respond to client queries and complaints in a timely and accurate way in person or via phone calls
- Respond to customer queries on Zendesk and making follow up with various departments within the company
- Identify client needs and help use specific features
- Enrolling biometrics for tenants
- Explain and respond to client queries and complaints in a timely and professional manner
- Send out monthly invoices to existing tenants
- Inform clients about new features and functionalities
- Follow up with clients to ensure that their issues are resolved
- Assist in training new front desk agents
- Have good knowledge on MDA,Zendesk,PandaDoc and Access Portal
- Good knowledge on Microsoft
- Managed department call volume of 20 calls per day and coordinated department schedules to maximize coverage during peak hours.
Sales Promoter
Ithemba Property Management
Johannesburg
05.2021 - 12.2022
- Leaflet distributions to clients looking for property to rent
- Present our properties to potential clients
- Providing information to clients about our properties and availability due to their budget
- Mediate deals between clients and sales agents
- Remain knowledgeable about our properties
- Improved company visibility by meeting with and engaging prospective customers.
Commercial Model and Admin Assistant
Rage Model Management
Johannesburg
01.2019 - 05.2022
- In-house live modelling for designers and clothing wholesalers
- Photographic editorials for magazines
- Advertising for websites, magazines , billboards and social media
- Schedule appointments and meetings
- Deliver reports and letters
- Develop and maintain a filing system
- Collaborated with photographers to create striking images, resulting in increased sales for the brand.
- Received praise from creative directors for exceptional communication skills during collaborations on conceptualizing shoots and presentations.
Education
Diploma In Information And Technology Management -
Rosebank College
Johannesburg, South Africa 02.2016 - 01.2020
Grade 12 -
Central Secondary School
North West, South Africa 01.2014 - 01.2015
Modelling Course -
The Model Academy
Johannesburg, South Africa 01.2019 - 06.2019
Skills
- Effective communication and transparency
- Technical and Software knowledge
- Eager to learn
- Detail-oriented
- Critical thinking skills
- CRM software proficiency
Timeline
CRM Front Desk Agent
Ithemba Property Management
12.2022 - Current
Sales Promoter
Ithemba Property Management
05.2021 - 12.2022
Commercial Model and Admin Assistant
Rage Model Management
01.2019 - 05.2022
Modelling Course -
The Model Academy
01.2019 - 06.2019
Diploma In Information And Technology Management -
Rosebank College
02.2016 - 01.2020
Grade 12 -
Central Secondary School
01.2014 - 01.2015
Similar Profiles
Tebogo MatholeTebogo Mathole
CRM Retention & Transfer Team Leader at Ithemba PropertyCRM Retention & Transfer Team Leader at Ithemba Property
Sharon Edith ZaaymanSharon Edith Zaayman
PA (Personal Assistant) at iThemba LABSPA (Personal Assistant) at iThemba LABS
THUTHUKILE CHARMANE KHUMALOTHUTHUKILE CHARMANE KHUMALO
Postdoc Fellowship at NRF-iThemba LABSPostdoc Fellowship at NRF-iThemba LABS