Nonhlanhla Mlotshwa
Receptionist
Embalenhle,South Africa
Summary
Friendly and approachable individual with excellent communication skills. Builds relationships easily and encourages participation in group settings. Proactive and engaging mediator with practical health and safety knowledge.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Versatile and hardworking Receptionist driven to improve productivity and customer relations with professional demeanour and attention to detail.
Overview
18
18
years of professional experience
Work History
Childcare assistant/Receptionist
GCE Projects
Secunda , South Africa
12.2013 - Current
- Maintained cleanliness and hygiene in the play area, reducing risk of infection among children .
- Prepared craft materials encouraging creativity among children.
- Administered first aid promptly to minimise injuries during accidents or illnesses.
- Managed phone calls, resulting in effective communication flow within the company.
- Directed visitors and clients to appropriate staff, ensuring efficient service delivery.
- Greeted incoming customers in a professional manner and provided friendly, knowledgeable assistance.
- Delivered front of house duties with warm and professional manner.
Receptionist
IcHealth
Secunda , South Africa
11.2012 - 11.2013
- Upheld confidentiality with sensitive information handling procedures.
- Maintained an organised reception area for a professional business environment.
- Reduced waiting times through effective time and resource management.
- Located information and records quickly to assist with ad-hoc queries.
- Kept reception area clean and organised to uphold professional office reputation.
Slots Host, Switchboard Operator, Guest Relations
Graceland Casino & Country Club
Secunda , South Africa
12.2007 - 09.2012
- Trained new employees to ensure consistent quality of service.
- Resolved guest and employee complaints, maintaining customer satisfaction and workforce effectiveness.
- Fostered customer loyalty through attentive service and personal acknowledgements.
- Corresponded promptly to online queries, improving guest relations.
- Answered phone calls and inquiries, providing information and assistance to callers.
- Processed information quickly in time-critical situations.
- Identified operating system problems and notified repair services.
- Redirected callers for smooth and prompt transfers.
Education
Nosa
Secunda Basic fire fighter
Nosa
Secunda 2021
Higher Certificate - Human Resources Management
IQ Academy
Johannesburg 2020
First Aid level 1
Nosa
Secunda 2018
Psychological Evaluation -
Afriforte Pty (Ltd)
Johannesburg 2013
National Certificatet N4 - Management Assistant
Gert Sibande Tvet College
Evander 2007
Grade 12 -
Kiriyatswane Secondary school
Embalenhle2006
Skills
Basic computer literacy
Physical Fitness
Confidentiality maintenance
Outstanding communication
Team player
Excellent communication
Readiness to learn
Risk management and incident reporting
Basic first aid
Data capturing
Languages
English, Afrikaans, Sepedi,IsiXhosa,IsiZulu
Bilingual or Proficient (C2)
A1
Software
Computer literate (Microsoft Office Suite)
Timeline
Childcare assistant/Receptionist
GCE Projects
12.2013 - Current
Receptionist
IcHealth
11.2012 - 11.2013
Slots Host, Switchboard Operator, Guest Relations
Graceland Casino & Country Club
12.2007 - 09.2012
Nosa
Basic fire fighter
Nosa
Higher Certificate - Human Resources Management
IQ Academy
First Aid level 1
Nosa
Psychological Evaluation -
Afriforte Pty (Ltd)
National Certificatet N4 - Management Assistant
Gert Sibande Tvet College
Grade 12 -
Kiriyatswane Secondary school