Summary
Overview
Work History
Education
Skills
References
Languages
Timeline
Generic

NONHLANHLA HLATSHWAYO

Yuyolethu Fortunate
Centurion

Summary

Experienced in delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration. Personable and energetic Office Administrator committed to delivering excellence in all facets of customer service and administrative support. Offering honed competencies in data-entry, database management and scheduling.

Overview

9
9
years of professional experience
8
8
years of post-secondary education

Work History

Branch Office Administrator

AMPATH LABORATORY
Ermelo
09.2020 - 02.2024
  • Maintain good client relation to promote the image of the company
  • Maintaining the reception area, keeping it clean and presentable
  • Performing general administrative tasks in order to ensure that the relevant documentation is accurate and accessible
  • Performing logging tasks in order to ensure that accurate record and documentation are maintained
  • Invoicing
  • Answering of telephones
  • Welcoming and assisting clients
  • Receiving payments and issuing of receipts
  • Responsible for the daily banking of the company
  • Handling client concerns and complains.

Receptionist

TWK SILO AUTO BODY
08.2019 - 08.2020
  • Preparing quotations on VANTAGE 2018 VER 1.01, getting vehicle part prices and sending quotations to clients
  • Handling administrative tasks such as filing papers, answering telephone calls, and maintaining and organizing reference files
  • Receiving payments from customers
  • Printing out invoices
  • Cashing up every morning
  • Opening of files using KCML CLIENT/ADP
  • Check in and check out of vehicles
  • Sending vehicle progress reports to clients using Vodacom Bulk SMS system
  • Checking in of vehicles that are towed in
  • Sending out of courtesy vehicles
  • Booking in of vehicles for repairs
  • Informing clients when vehicles are repaired and ready for collection
  • Handling client queries and referring clients to manager for complaints.

Cashier

CHECKERS HYPER SECUNDA
02.2015 - 08.2016
  • Receive payments by cash, checks, credit cards, vouchers or automatic debits
  • Issue receipts, refunds, credit and change due to customers
  • Assist customers and answer to their queries
  • Count money in cash drawers at the beginning of shifts to ensure that amounts are correct and there is adequate change
  • Greet customers entering the establishment
  • Maintain clean and orderly checkout areas
  • Establish or identify prices
  • Issue trading stamps, redeem food stamps and coupons
  • Resolve customer complaints
  • Ensuring customer satisfaction at all costs.

Education

LLB - Law

Wits University
Johannesburg
01.2009 - 11.2011

High School Diploma -

Hoerskool Overvaal
Vereeniging
01.2004 - 12.2008

Skills

Customer Service

Computer literacy

Attention to detail

Communication skills

Interpersonal skills

Administrative skills

Data base management

Exceptional telephone etiquette

Profound ability to work under pressure

Time management

Bookkeeping skills

Multilingual

References

  • WILMA LABUSCHAGNE, Manager - Ampath, 0828056845
  • SHARON MADONSELA, Shoprite Group – Area Manager, 0835519144

Languages

Afrikaans
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Zulu
Bilingual or Proficient (C2)
Sotho
Upper intermediate (B2)
Siswati
Bilingual or Proficient (C2)

Timeline

Branch Office Administrator

AMPATH LABORATORY
09.2020 - 02.2024

Receptionist

TWK SILO AUTO BODY
08.2019 - 08.2020

Cashier

CHECKERS HYPER SECUNDA
02.2015 - 08.2016

LLB - Law

Wits University
01.2009 - 11.2011

High School Diploma -

Hoerskool Overvaal
01.2004 - 12.2008

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