NONHLANHLA DLAMINI
Johannesburg
Summary
Dedicated and organized office Administrator with over 10years of experience in office management and administrative support. Highly skilled in scheduling, document and customer communication. Known for maintaining efficient office operations and providing reliable assistance to management and team members.
Overview
5
5
Languages
21
21
years of professional experience
Work History
Office Admin (intern)
City of Johannesburg (Diepkloof Hall)
Johannesburg
02.2026 - Current
- Manage the front office / reception area
- Answer calls, emails, and direct queries to the correct department
- Receive visitors and assist the public with municipal enquiries
- Assist with HR admin: leave forms, attendance registers
- Assist with procurement: get quotations, process orders, do petty cash
- Oversaw daily operations of office environment.
- Executed various administrative tasks to support office operations and enhance workflow.
- Photocopied and printed documents for office team members.
- Managed incoming phone calls for office staff. and responded to emails on behalf of staff, keeping senior members free to focus on larger issues.
- Maintain registers: visitors, leave, assets, deliveries
- Filing, scanning and storing municipal documents and correspondence
- Sort and distribute incoming mail to manage communication flow.
- Securely maintained and updated important document records.
- Prepare weekly/monthly admin reports for the supervisor
- Type letters, reports, memos, and presentations for managers
- Contributed ideas in brainstorming sessions to improve project outcomes and solve challenges.
- Assessed workflows and suggested enhancements for efficiency. and shared insights with management to aid in decision-making and help streamline processes.
- Participated in community outreach programmes, representing the company and strengthening community relations.
- Ordered and controlled stationery, office supplies, and equipment
- Handled high call volumes through successful switchboard operation.
- Executed various administrative tasks to support office operations and enhance workflow.
- Follow municipal policies, OHS, and Batho Pele principles.
- Assisted citizens with inquiries regarding municipal services.
- Issue forms and provide information about municipal services.
- Ensure confidentiality of municipal documents.
- Handled high call volumes through successful switchboard operation.
Delivery Driver
Bash Delivery
Johannesburg
02.2025 - 02.2026
- Transporting goods safely and efficiently
- Utilised navigation tools to determine optimal routes for deliveries
- Planned routes to optimise delivery efficiency
- Loading and unloading goods ensure items are correctly loaded and secured
- Interacted with customers to provide professional service
- Providing excellent customer service
- Recorded delivery details in a log to ensure accuracy and accountability
TRUST Administrator (road accident fund)
Uberrima Phoenix
Ruimsig/Roodepoort
04.2024 - 11.2024
- Coordinated compliance documentation processes to ensure alignment with regulatory standards
- Ensure compliance to the policies and process standards.
- Keep abreast of internal standards and business goals to ensure adherence to sound internal control
- Validate and verify information and documents submitted for accurate capturing and further handling.
- Ensure the systems/registers used are kept up to date.
- Check for duplicate documents, requests and queries and report on them.
- Allocate reference numbers and accurately capture related documents on different systems.
- Administer the records management and filling processes in line with the RAF filling plan
- Ensure that the filing system is always up-to-date and functional.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
- Ensure confidentiality of all documents under control and that documentation reaches the intended recipients.
- Maintain up-to-date written documentation related to the department's business activities.
- Streamlined office operations and logistics to support departmental efficiency
- Maintain a follow-up plan on meeting resolutions and matters outstanding.
- Create and maintain a register to track matters outstanding.
- Assist in making follow-ups on outstanding matters.
- Ensure all requests are handled and responded to within set timelines.
- Assist in ensuring the availability of stationery within the department.
- Allocation of matters to responsible team members.
- Drafted and sent letters to all stakeholders.
- Provided logistical support for meetings
- Arranging meetings on behalf of the department.
- Assist with taking and distributing minutes in accordance to set governance standards.
- Ensure confirmation of meetings and management of team diaries.
- Schedule appointments with internal and external stakeholders as and when required.
- Retrieval of information at all times as requested in the office.
- Acknowledge the receipt of documentation, apply a file number allocation, record data onto the computer system and file appropriately.
OFFICE ADMIN (Westbury)
Abraham Kriel Bambanani
Johannesburg
01.2016 - 01.2023
- Conducted filing, typing, screened calls, and arranged meetings to support office operations
- Handled incoming calls on switchboard, ensuring efficient communication flow
- Organising and storing paperwork, documents and computer-based information.
- Managed staff attendance registers.
- Making sure that communication is effective
- Compiled and distributed agendas and minutes for division meetings, ensuring clear communication and documentation
- Budgeting and financial management
- Payment to supplier and services provider
- Monitor Donation Book
- Buying food parcels, staff refreshments and cleaning material
- Engaging with the community outreach with the other organizations
- Communicate with the community members, stakeholders and the donors
- Program evaluation effectiveness data collection and analysis
- Managing and organizing projects in health care, home affairs mobile
- Assisting other business units
- Coordinated transport logistics for staff
- Booking vehicles for the service
- Maintained detailed trip sheets for transport
- Compiled transport reports for review
- Promote and protect the image of AKB
ADVICE DESK OFFICER
Emdeni Skills Development Centre
Soweto
01.2013 - 01.2015
- High quality Customer Service
- Communicated effectively with community members to connect them with relevant government institutions
- Facilitated job application processes, guiding clients through each step to improve their chances of employment
- Typed CVs for clients to enhance their job application materials
- Queries Computer literacy, Facilitation Skills
- Good communication and written skills
- Quickly understand needs of people and are able to organise
- Associate with the public young & old along with my natural enthusiasm
- Community programme engagement and outreach e.g. home affairs mobile, health awareness, blood donation
- Batho Pele principles, young and old in professional mutuality
- Company registration
- Drafting business plans
- Compiled detailed quotations for services, aiding clients in informed decision-making
- Produced photocopies for distribution to relevant stakeholders
- Scan, send emails, fax
- Assisting with research
OFFICE ADMIN (epwp)
Emdeni Skills Development Centre
Soweto
01.2011 - 01.2013
- Filing, typing, screening calls, arranging meetings.
- Using a variety of software packages, such as Microsoft word. Outlook, PowerPoint, Excel, Access, etc, to produce correspondence and documents.
- Organising and storing paperwork, documents and computer-based information.
- Manage staff attendance registers.
- Managed incoming calls on the switchboard to direct inquiries appropriately.
- Maintained cleanliness and organisation of the reception area to create a welcoming environment.
- Communicate verbally and in writing to answer inquiries and provide information to the relevant stakeholders.
- Liaison with internal clients, managers and beneficiaries / students.
- Compiled and distributed agendas and minutes for division meetings while coordinating logistics and documenting discussions.
- Prepare and manage correspondence, DSD reports and other related documents.
- Payment to supplier and service provider
- Processed invoices for finance department and followed up on payment queries to ensure timely resolution.
- Submitted reconciliations to manager for review and ensured all payments received necessary approvals.
- Making sure that there is an effective and efficient filing system for the centre both hard copies and electronic documents using Soweto Care System database.
- Manage Security Guards Shift System
- Oversaw the Donation Book to track contributions and maintain accurate records.
- Provision of Information to Staff with Regard Leave Matters
- Conducted outreach calls to prospective learners to encourage new registrations.
- Registration of new learners and keep their registers updated
- Assist with recruitment of students and conducting education and awareness campaigns to promote skills centre services.
- Worked with the training coordinator complying quarterly reports
- Be able to give inputs to business plans, progress reports and budget for the centre.
PROMOTER
Provantage Out of Media
Johannesburg
01.2006 - 01.2011
- Demonstrating and providing information on Promoted products/services
- Promoted products in retail environment to increase customer engagement
- Demonstrated the features of a product to an audience or client
- Demonstrated product operation to customers
- Answered questions and persuaded consumers to purchase products
- Distributed product samples, brochures, and flyers to generate new sales leads
- Setting up stands and arranging products, merchandising, and other material according to instructions
Education
N4 - Public Management
South West College
Dobsonville, GP01-2023
Grade 12 - Matric
Josiah Khumalo
Emdeni01-2019
Unit Standard Title -
Mkoneni Consulting (Pty)Ltd
Emdeni01-2016
Prodigy Academy - Business Administration
Prodigy Academy
Johannesburg, GP01-2012
Siyafunda CTC - End User Computing
Siyafunda CTC
Emdeni 01-2012
Skills
- Microsoft Word
- Microsoft Excel
- PowerPoint
- Verbal and writing communication skills
- Information management
- Organising and planning
- Attention to detail
- Stress tolerance
- Time management
- Customer oriented
- Strong prioritisation and time management skills
- Flexibility and positive attitude to change
- Ability to solve complex problems
- Focus on accuracy and attention to detail
- Excellent listener and communicator
- Ability to relate well to others
- Team player
- Self-motivated and target driven
- Office management
- Document control
- Customer service
- Administrative support
- Microsoft Office
- Data entry
- Compliance administration
- Procurement assistance
- Meeting coordination
- Problem solving
- Team collaboration
- Community engagement
- Communication skills
- Multitasking
- Multitasking efficiency
- Leadership development
- Problem Resolution
- Presentation preparation
- Client Relationship Management
- Social networking strategy
- Administrative tasks
- Event planning
- Deadline adherence
- Photocopying and printing
- Email correspondence handling
- Telephone etiquette
- Verbal articulation
- Customer relationship management systems
- Email correspondence management
- Reception management
- Filing systems management
- Scanning machine operating
Languages
English
Sotho
Zulu
Venda
Xitsonga
Custom
- 2011-12-31, Communication and Leadership Development for Caregivers and Community Workers, One week, True
- 2013-12-31, Soweto Care System Data capturing, One week
- 2014-12-31, Administration Skills, Day Course, True
- 2016-12-31, Professional Office Administration, Day Course
- 2016-12-31, Introduction to Finance for Non-Financial Managers, Day Course, True
- 2019-12-31, MS Excel 2013, Day Course, True
- 2026-12-31, Construction and Roadworks, National Certificate
Timeline
Office Admin (intern)
City of Johannesburg (Diepkloof Hall)
02.2026 - Current
Delivery Driver
Bash Delivery
02.2025 - 02.2026
TRUST Administrator (road accident fund)
Uberrima Phoenix
04.2024 - 11.2024
OFFICE ADMIN (Westbury)
Abraham Kriel Bambanani
01.2016 - 01.2023
ADVICE DESK OFFICER
Emdeni Skills Development Centre
01.2013 - 01.2015
OFFICE ADMIN (epwp)
Emdeni Skills Development Centre
01.2011 - 01.2013
PROMOTER
Provantage Out of Media
01.2006 - 01.2011
N4 - Public Management
South West College
Grade 12 - Matric
Josiah Khumalo
Unit Standard Title -
Mkoneni Consulting (Pty)Ltd
Prodigy Academy - Business Administration
Prodigy Academy
Siyafunda CTC - End User Computing
Siyafunda CTC